Vodafone UK - Farnham Reviews 

181
•
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB

•

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Rated 5 out of 5 stars

Daniel dealt with my malware issue on my phone quickly and efficiently. He gave me lots of useful advice too, all at no cost. Would heartily recommend. Big car park behind the shop so no worries about... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with amazing help, support and advice from Nikki the Farnham Vodafone store manager. I couldn't resolve my problems over the phone - it turned out to be very complicated... See more

Company replied

Rated 5 out of 5 stars

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and gett... See more

Company replied

Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied


Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

New phone and set upI went into the farnham store and…

I went into the farnham store and ordered my new iphone with Nicola which was out of stock at the time, I was kept up to date by text and the phone was ready to collect. I went into the store today and Nicola served me, she set my iphone up and explained everything to me. She was very knowledgeable and was extremely helpful a very pleasant member of your team

April 8, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Gill,

Thanks for the lovely review and fantastic support for Nicola.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a really good offer for a new…

Got a really good offer for a new iphone 16. Nicola was very nice and helpful.

April 7, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Mrs. Chereji,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Customer Service

Visited on Wednesday 2nd of April having just taken delivery of a new iPhone 15 and requiring help in transferring data and contacts from an Android phone to an Apple system.
I was served by Darren and thank goodness l went to see an expert as l could not have managed to do it myself. Suffice to say he was extremely patient ,
informative and a total professional in all that he did. Without his help l would have been totally lost and yes there was a £25 charge to pay as required by Vodafone but it was well worth every penny
So many thanks to Darren for his excellent service as he is an excellent asset to Vodafone.

April 2, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today in Farnham store

March 18, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thanks for the great feedback Gorgenia, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Above and beyond service.

Nicola went above and beyond for us. I had been in earlier in the week with a dilemma which she said she’d look into and emailed me straight back. Can’t thank her enough. Great service!

March 11, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

This is lovely feedback for Nicola. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service

Excellent service

March 1, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Thank you!

February 22, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Cristy,

Thanks for letting us know what an amazing job our Staff Team did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and Paul were great advisors in…

Nikki and Paul were great advisors in store.
Great service moving my broadband across from 02.

February 3, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Hanna,

Thanks for your great review of Nikki and Paul! It's what we love to see 🙂 If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and paul were amazing to deal…

Nikki and paul were amazing to deal with, I look forward to moving 2x contracts across from EE.

February 3, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

We appreciate your positive feedback for Nikki and Paul. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

We can't wait to have you on board! Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service in Farnham from…

Fantastic service in Farnham from Nikki!!

January 17, 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful!

They are very friendly and helpful in the shop. We asked lots of questions and they answered them in an uncomplicated way.
I’d definitely go back again if I needed help with my phone.

December 30, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Steve. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great knowledge

Great knowledge, helped me a lot in choosing the correct phone and plan for my needs, especially Paul.

December 30, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Dan. Thank you for your review for Paul and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are highly knowledgeable about…

Staff are highly knowledgeable about the products on offer and were very helpful helping me understand my problem. Paul made sure I was happy, I'll definitely be returning.

December 29, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi John. Thank you for your review for Paul and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are always really helpful when…

Staff are always really helpful when I've had a problem with my phone. Great knowledge especially paul.
Great service

December 30, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Natalie. Thank you for your review for the team. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was absolutely amazing

Dan was absolutely amazing. I thought my case would be complicated, but he made it nice, easy, and smooth ! As it was my third visit here at the store, I can say that all the staff are very helpful!

December 12, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Monika,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

From the moment I walked in the store…

From the moment I walked in the store door the team were welcoming and engaging. I was worried about the swap over from one phone to another but nothing was too much trouble. Paul took control and transferred everything from my old phone to the new one. Also making sure I went away with the correct chargers. I would not hesitate in coming back or recommending the Farnham Team.

Thank you

December 2, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey John, Thanks for your aweome feedback. It sounds like Paul did a fantastic job making your upgrade as smooth as possible. Hope you're loving your new phone.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was excellent

November 30, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone store -Farnham

Excellent service, most friendly and helpful from Adam!

Adam's friendly advice and assistance in Vodafone's store at Farnham really helped with my mobile .I am not comfortable with IT and technical stuff so really appreciated Adam's very patient and practical help

November 21, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Anthony,

Thanks for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the farnham store!

Great service from the farnham store!

October 26, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thank you for your review Ellie. It's always good to read such complimentary feedback.
Thanks again, The Vodafone Social Media Team

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