Vodafone UK - Farnham Reviews 

171
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

Daniel (Manager) saved my day after I had lost the will to live with Vodafone Corporate; he listens and provides intelligent thoughtful solutions which single handedly has retained my company’s busine... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

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Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

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Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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4.9

All reviews

(171)

40,708 reviews in the last 12 months

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Rated 5 out of 5 stars

Nikki was fantastic

Nikki was fantastic, really patient and gave me the best deal on my new home broadband

July 27, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam sorts out our family phone needs…

Adam sorts out our family phone needs with a smile and courtesy, and sorted out my phone data today in under two minutes. Thank you Vodaphone on High Street Farnham.

June 24, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Kathleen,

Thank you for taking the time to review and sharing this great feedback for Adam.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Store Manager…

Brilliant service from Store Manager Nikki. Extremely knowledgeable and helpful. We had 3 phones to upgrade and it was so much easier to do in the Farnham store.
Highly recommended

June 14, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

FARNHAM Vodafone use to go to Vodafone shop in…

I use to go to Vodafone shop in Guildford but since I had an excellent service from Vodafone in Farnham, especially from Nikki, the Store Manager, I wouldn't go anywhere else. I highly recommend this store.

May 24, 2024
Unprompted review
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Reply from Vodafone UK - Farnham

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raja was excellent

Raja was excellent. Great customer service.

May 24, 2024
Unprompted review
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Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raja is the best advisor

Raja is the best advisor. Always goes above and beyond very good customer service. Always smiling. Very good

May 16, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was very helpful and very friendly…

Adam was very helpful and very friendly and dealt with any questions I had clearly and adequately. Brilliant customer service all round.

May 1, 2024
Unprompted review
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Reply from Vodafone UK - Farnham

Hi Danny,

We love to hear it! Thanks for taking the time to share this amazing feedback with us.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Adam

Well, what can I say. When I first walked in, I wasn’t too sure what I was looking for, then a young handsome man named Adam kindly approached me, asking me if I was looking for anything specific. I said I wasn’t, in which he then directed me to handsets I could look at possibly purchasing. I walked in without any idea of what phone I might get, but Adam worked his magic and demonstrated true customer service to me, and I walked out feeling happy as ever with new advice and ideas, and new products. I never thought I could walk into a Vodafone and expect such an exceptional service, until adam gave this for me. I wish him the best in his Vodafone career in the future, he deserves all the success he can get within the company as he represents them very highly, as he showed me.

May 2, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

We appreciate you taking the time to provide this positive feedback! Thank you for your 5 star review.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service from Nikki and her…

Fabulous service from Nikki and her team in Farnham store

April 26, 2024
Unprompted review
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Reply from Vodafone UK - Farnham

Hi David,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you very much and I appreciate…

Thank you very much and I appreciate for good service and care..

April 17, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Bordon,

This is a great review for our Farnham store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, Nikki who helped us with technical issue

March 29, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi John,

Thank you for reviewing and sharing tis feedback for Nikki.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Farnham shop … great customer service

Farnham shop … great customer service

March 10, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Martha,

Thank you for your feedback! We're glad you had a great experience in store.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

Fantastic service from very friendly and knowledgable staff thank you

March 3, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Hugh,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luca is amazing

Luca is amazing! Very helpful and kind.

February 16, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Angela. Thank you for your review for Luca. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

No internet

Using for more than 4 years, I have 3 mobile products, doesn’t properly work on most of the useful places. It shows 4g/5g but not internet in crowded places. Waiting end of contract term to move better options.
PS: It never works around Waterloo station, 5G with no internet.

February 10, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Zeldal,

This maybe down to congestion, with you mentioning it's happening in crowded places.

We understand how important it is to have the best connection. If this happens again, please enter the postcode onto our Network Status checker: http://vodafone.uk/nsc - It will show what coverage to expect where you are and the ‘Data speeds’.

If it’s showing a different service than what you’re getting and now reported maintenance or faults, then please come and talk to my team through Facebook at vodafone.uk/3K1e4GB – X (Formally Twitter) vodafone.uk/3nfdPyY or through Instagram using Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely store!

I popped into store on a Saturday afternoon and was greeted by the loveliest team! They were helpful, knowledgeable and friendly and I left very happy :) Thank you to Nikki, Adam, and Luca for a great experience :)

February 3, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Izzie,

Thanks for taking the time to review and share this great feedback for Nikki, Adam, and Luca.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Another amazing experience at Vodafone…

Another amazing experience at Vodafone Farnham. SO helpful and knowledgeable. My business relies on great communications and I wouldn’t trust anyone else to ensure everything runs smoothly. Thankyou Nikki, Luca and all the brilliant team

January 29, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Eliot,

We're so happy to hear about your great experience in store. Thank you for this great review!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience again with Nikki and Luca at the Farnham store, will be coming back.

Excellent experience with Nikki and Luca

January 20, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Martin,

Thank you for your review. It's great to see the support for our Farnham store.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and Luca were extremely helpful!!

January 20, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thank you for the 5 star review and your support for our agents.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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