Vodafone UK - Farnham Reviews 

181
•
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB

•

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Rated 5 out of 5 stars

Daniel dealt with my malware issue on my phone quickly and efficiently. He gave me lots of useful advice too, all at no cost. Would heartily recommend. Big car park behind the shop so no worries about... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with amazing help, support and advice from Nikki the Farnham Vodafone store manager. I couldn't resolve my problems over the phone - it turned out to be very complicated... See more

Company replied

Rated 5 out of 5 stars

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and gett... See more

Company replied

Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied


Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

42,962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you very much and I appreciate…

Thank you very much and I appreciate for good service and care..

April 17, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Bordon,

This is a great review for our Farnham store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, Nikki who helped us with technical issue

March 29, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi John,

Thank you for reviewing and sharing tis feedback for Nikki.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Farnham shop … great customer service

Farnham shop … great customer service

March 10, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Martha,

Thank you for your feedback! We're glad you had a great experience in store.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

Fantastic service from very friendly and knowledgable staff thank you

March 3, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Hugh,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luca is amazing

Luca is amazing! Very helpful and kind.

February 16, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Angela. Thank you for your review for Luca. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

No internet

Using for more than 4 years, I have 3 mobile products, doesn’t properly work on most of the useful places. It shows 4g/5g but not internet in crowded places. Waiting end of contract term to move better options.
PS: It never works around Waterloo station, 5G with no internet.

February 10, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Zeldal,

This maybe down to congestion, with you mentioning it's happening in crowded places.

We understand how important it is to have the best connection. If this happens again, please enter the postcode onto our Network Status checker: http://vodafone.uk/nsc - It will show what coverage to expect where you are and the ‘Data speeds’.

If it’s showing a different service than what you’re getting and now reported maintenance or faults, then please come and talk to my team through Facebook at vodafone.uk/3K1e4GB – X (Formally Twitter) vodafone.uk/3nfdPyY or through Instagram using Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely store!

I popped into store on a Saturday afternoon and was greeted by the loveliest team! They were helpful, knowledgeable and friendly and I left very happy :) Thank you to Nikki, Adam, and Luca for a great experience :)

February 3, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Izzie,

Thanks for taking the time to review and share this great feedback for Nikki, Adam, and Luca.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Another amazing experience at Vodafone…

Another amazing experience at Vodafone Farnham. SO helpful and knowledgeable. My business relies on great communications and I wouldn’t trust anyone else to ensure everything runs smoothly. Thankyou Nikki, Luca and all the brilliant team

January 29, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Eliot,

We're so happy to hear about your great experience in store. Thank you for this great review!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience again with Nikki and Luca at the Farnham store, will be coming back.

Excellent experience with Nikki and Luca

January 20, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Martin,

Thank you for your review. It's great to see the support for our Farnham store.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and Luca were extremely helpful!!

January 20, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thank you for the 5 star review and your support for our agents.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy Customer

Lovely sales assistant who put my best interests first. Good deal, quick and efficient service. Happy customer.

January 3, 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Becky,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service

Adam did a tech transfer and it was quick and efficient

December 28, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Inger,

Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone purchaae

Very happy with the service luca was great could not have asked for better

December 23, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki.

Nikki.. Very helpful sorting out contract

December 21, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

V helpful and clear

December 22, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Ali. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & very efficient.

November 25, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Jacqui,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I always find Farnham Vodafone…

I always find Farnham Vodafone extremely helpful and a pleasure to deal with. The lady, Nikki, who served me was an absolute sweetheart xxx

November 29, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Gina,

Thanks for taking the time to review and share this feedback for Nikki.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for amazing customer service

November 26, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Olga,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Customer Services-…

Excellent Customer Services- Efficiency, knowledgable, Commitment, Integrity.

Many many thanks Luca.

Dr Olga Bichara

November 3, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Olga,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service!

Really great service from Adam during my visit into Vodafone today! He was very thorough and explained in-depth the variety of contracts they had and all the nitty gritty details which I’m clueless about haha. Couldn’t recommend them more :)

November 2, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey George,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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