Vodafone UK - Farnham Reviews 

171
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Daniel (Manager) saved my day after I had lost the will to live with Vodafone Corporate; he listens and provides intelligent thoughtful solutions which single handedly has retained my company’s busine... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

Company replied

Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

Company replied


Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(171)

40,969 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nikki is super helpful- it’s such a…

Nikki is super helpful- it’s such a great service.

August 2, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Tanya,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luca in the Farnham store

Luca in the Farnham store was incredibly helpful - very easy to renew 3 contracts with a good deal. Thank you

July 30, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Caroline,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was fabulous

Adam was fabulous, great interpersonal skills, engaging, listened & knew exactly what he was doing. Made the visit worthwhile. Thank you Adam.

July 27, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Tracy,

Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was very helpful and patient!

Adam was very helpful and patient!
He had a lot to explain but with his knowledge and calmness we got through it!

July 18, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Nicki,

This is lovely feedback for Adam. Thanks for your kind words and taking your time to share the experience.

We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Thanks for your help

July 13, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Michael,

Thanks for your 5-star review. We appreciate your support.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful and knowledable.

July 12, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Liz. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was excellent

July 11, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Suzanne. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Great service from Nikki and the team…

Great service from Nikki and the team in farnham

July 11, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Andrew,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful service

I attended Vodafone Farnham and received outstanding service from Luca and Adam. They were very helpful and went the extra mile to help with my phone. They really are a credit to the Vodafone team locally and nationally.

June 22, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Greg,

This is such an amazing review for Luca and Adam. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team


Rated 5 out of 5 stars

Great service from Nikki

June 16, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Rodney,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful ~ Dan was his name

June 6, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Stephen,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazing

June 6, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Steve,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service, fast and professional.

June 3, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Piotr. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful customer service from Nikki

Really helpful customer service from Nikki. Knowledgeable, engaging and professional and transitioned me to my new phone and package.

May 26, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Paul,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very thorough and helpful

May 16, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Pdance,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I always find the team really helpful

I always find the team really helpful. I have known Nikki for a good while now and the service in her store is always of a high standard.

May 9, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Simon. Thank you for your review for Nikki. It's always lovely to read such great feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicki was amazingly helpful

Nicki was amazingly helpful. Great service and transferred phone data. Would defo recommend.

May 8, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team


Rated 5 out of 5 stars

Informative and helpful

I have been into a few Vodafone branches and Farnham is the only branch that has that personal touch. Whether it's fixing my phone settings or getting me the right price and package... They are people first and sales second ..

April 22, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing

Luca has been AMAZING and has helped me so much. He is great!!

April 19, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Maureen,

This is an amazing review for Luca. Thanks for sharing how great he has been.

We're always here to help if you need anything and you can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Fantastic help with a smile

Fantastic help with a smile! So much appreciated!

April 14, 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thanks for your fab feedback Karen.
All the best,
The Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look