Vodafone UK - Felixstowe Reviews 

103
TrustScore 5 out of 5

4.9

70 Hamilton Rd, IP11 7AF Felixstowe, GB


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Rated 5 out of 5 stars

Had horrendous problem with my phone and the team in the store were really helpful and sorted my problems swiftly.

Company replied

Rated 5 out of 5 stars

I am very lucky to have a Vodafone shop in Felixstowe- it’s so easy going in and ask the 2 guys there - I don't know the manager name but him and Cole always look after me. They have been working in... See more

Company replied

Rated 5 out of 5 stars

What a pleasant visit to the Vodafone shop in felixstow 😊 Michael and Cole were so efficient in helping me choose a deal that was best for my usage and my pocket😊 They went out of their way in t... See more

Company replied

Rated 5 out of 5 stars

I was looking for a competitive deal for my phone and broadband. I initially spoke to Charlie who gave me clear information on the best package available. I went back the following day where Michael s... See more

Company replied


Company details


Contact info

  • 70 Hamilton Rd, IP11 7AF, Felixstowe, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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4.9

All reviews

(103)

41,574 reviews in the last 12 months

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Rated 5 out of 5 stars

FANTASTIC,

FANTASTIC,, Jack was incredible all good .

June 26, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had horrendous problem with my phone…

Had horrendous problem with my phone and the team in the store were really helpful and sorted my problems swiftly.

June 23, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service received from Jack &…

Great service received from Jack & Michael many thanks

June 15, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Carol,

Thanks for the lovely review and fantastic support for Jack & Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and left with a new…

Great service and left with a new contract

May 14, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team was very helpful and polite…

The team was very helpful and polite and I'd like to say thank you

May 7, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Glennis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helped me out with my issue.

April 29, 2026
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Stella,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very lucky to have a Vodafone shop…

I am very lucky to have a Vodafone shop in Felixstowe- it’s so easy going in and ask the 2 guys there - I don't know the manager name but him and Cole always look after me. They have been working in the shop for several years and it is reassuring every time I go there they are polite and very helpful. Yesterday I was asking for a new contract and Cole was again very helpful and welcoming and an hour later I came with a better deal.
Much better going into the shop than hanging on the end of a phone. Thank you.

April 7, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Christine,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful in the shop

Very helpful in the shop! Much better than doing it online or over the phone

March 27, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael at Felixstowe store was…

Michael at Felixstowe store was extremely helpful and very knowledgeable
Came in to get my daughter’s SIM card sorted out. it was no hassle and he got it completed within a few minutes. He also took the time to make sure that I was on the best Plan and the best deal for my phone which was very much appreciated.

March 17, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey there,

Thanks for the lovely review and fantastic support for Michael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service!

Excellent services always. By Michael.

March 13, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Myrtle,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service always

Michael at Vodafone in Felixstowe is always brilliant at helping sort my phone answer any queries and is a credit to your company.

February 23, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Priscilla,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was respectful and extremely…

Jack was respectful and extremely helpful.
He helped me to set up my new phone too.
He listened closely to what my needs were before giving me options.
Overall, I was very happy with my experience.
Thank you Jack!

February 13, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey there,

Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service carried out in a very…

Excellent service carried out in a very friendly manor for which many thanks and well done. This is why I stay with Vodaphone.

February 12, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Lesley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Cole

Great service from Cole, managed to save me money on my SIM card from EE

January 31, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Josh,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So friendly and knowledgeable!

So friendly and knowledgeable!

January 20, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Penelope,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone Device upgrade

Phone Device upgrade. Very helpful explained and found a new device and a new contract to save me money. Excellent service.

January 13, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Roger,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This is an extremely helpful shop and…

This is an extremely helpful shop and the staff went over and above to help us out for our trip to America.

December 29, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Linda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone in Felixstowe

I visited Vodafone in Felixstowe, we got served by a gentlemen called Cole, he was so helpful and so friendly and I highly recommend Cole if you should go in there in the future.

December 19, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Philp,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very kind and helpful and…

Jack was very kind and helpful and served me with a smile!

November 15, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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