Vodafone UK - Felixstowe Reviews 

110
TrustScore 5 out of 5

4.9

70 Hamilton Rd, IP11 7AF Felixstowe, GB


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Rated 5 out of 5 stars

What a pleasant visit to the Vodafone shop in felixstow 😊 Michael and Cole were so efficient in helping me choose a deal that was best for my usage and my pocket😊 They went out of their way in t... See more

Company replied

Rated 5 out of 5 stars

Thank you Jack you were so helpful and saved me money in broadband and sim! Very polite. Patiently answered all my questions and explained everything fully.

Company replied

Rated 5 out of 5 stars

I was looking for a competitive deal for my phone and broadband. I initially spoke to Charlie who gave me clear information on the best package available. I went back the following day where Michael s... See more

Company replied

Rated 5 out of 5 stars

Excellent experience in Vodaphone shop at Felixstowe. Everything was explained so we could understand, without being patronising. Cole was very professional in his dealings with us, and seemed to... See more

Company replied


Company details


Contact info

  • 70 Hamilton Rd, IP11 7AF, Felixstowe, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service carried out in a very…

Excellent service carried out in a very friendly manor for which many thanks and well done. This is why I stay with Vodaphone.

February 12, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Lesley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Cole

Great service from Cole, managed to save me money on my SIM card from EE

January 31, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Josh,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So friendly and knowledgeable!

So friendly and knowledgeable!

January 20, 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Penelope,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone Device upgrade

Phone Device upgrade. Very helpful explained and found a new device and a new contract to save me money. Excellent service.

January 13, 2026
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Roger,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This is an extremely helpful shop and…

This is an extremely helpful shop and the staff went over and above to help us out for our trip to America.

December 29, 2025
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Linda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone in Felixstowe

I visited Vodafone in Felixstowe, we got served by a gentlemen called Cole, he was so helpful and so friendly and I highly recommend Cole if you should go in there in the future.

December 19, 2025
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Philp,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very kind and helpful and…

Jack was very kind and helpful and served me with a smile!

November 15, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have always found the Felixstowe …

I have always found the Felixstowe branch staff very polite and helpful
Always willing to help.

November 3, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hi. We're so happy to hear that the Felixstowe branch staff are always polite and helpful! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Very helpfull we allways enjoy our visits to vodafone shop

October 28, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hi. We're happy to hear that our assistance was helpful, and you enjoy your visits. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

We really find our local Vodafone shop so great to visit. All the staff so helpful n happy to sort out any worries we have. Michael and Cole really patient n helpful. A great asset to our High street.
Ros Davison.

October 28, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Ash was friendly and professional, really helped us

October 11, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful pleasant young man at…

Very helpful pleasant young man at Felixstowe branch who dealt with my request quickly and efficiently

September 19, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Felixstowe is the gold standard…

Felixstowe is the gold standard Vodafone shop lovely helpful staff nothing too much trouble for them, never had a bad experience in Felixstowe , very lucky to have such professional service. Extra thanks to Cole for his patience and kindness and Michael too.

September 16, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hi. Thank you for your review for Cole, Michael and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cole was friendly and quickly found me…

Cole was friendly and quickly found me a good deal.

September 9, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Mark,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Michael in the Felixstowe Vodafone shop was excellent (professional and informative) and helped me navigate a new contract with ease. Highly recommended.

August 18, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hi there,

We're happy to hear that you had a positive experience. We appreciate your feedback regarding the support you received while navigating your new contract.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional service

Very professional service. I like the fact I can go in the shop. I have always had good service and advice.

I also receive good service by telephone yesterday when I renewed my maim internet account.

August 6, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Colin,

Thanks for the lovely review and fantastic support for team. We value your review. It's heartwarming to read such encouraging feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great store to visit for help

Cole was very patient with me this morning and really helpful couldn’t wish for better service.

August 5, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was a real help

Jack was a real help. Needed a new tablet for my son that was affordable and up to the task. Jack checked the specs to fine one that was suitable

July 29, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Cole, ​

Thanks for the lovely review and fantastic support for Jack. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service

July 26, 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Ann,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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