Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Company replied
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
Company replied
Awesome service and support from the staff member Josh. Resolved the issue that was going on with my phone with true professionalism and knowledge 👍
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
5.0
Excellent
281 reviews
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Great service from Folkestone Vodafone
Just popped into Folkestone Vodafone as for the last two weeks my phone has not been working properly. In 2 minutes flat the wonderful Vodafone guy had sorted it and I was delighted. Nice friendly welcome as I arrived, and an offer of a seat while I waited. Well done all!
March 10, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Chris,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Andy was great and helped us out with 6…
Andy was great and helped us out with 6 different lines and helped get the bill down by a lot
March 8, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Spoke to Andy who was knowledgeable
Spoke to Andy who was knowledgeable, helpful and assisted us in looking for options to suit our needs. Really happy with the outcome which was sorted in quick time and without fuss. A1.
March 7, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Darren,
Thanks for the great feedback for Andy, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Saw Andy again was helpful with sorting…
Saw Andy again was helpful with sorting out phones for myself and family members. Explained the pricing difference between phones, managed to change my son on to a sim only contract saving me money happy days. Explained how to transfer everything over to the new phones.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Andy
Andy - Folkestone store
super efficient
Could not have been more helpful
February 28, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Katherine,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I have been trying to sort out my…
I have been trying to sort out my broadband and not really getting anywhere. The one I started in September I cancelled. Then as my current broadband contract ends tomorrow I went back to Vodafone and the sales assistant Georgia was a great help, in arranging a new one. Georgia had been dealing with the order that was eventually cancelled and she had been wonderful trying to get everything done. I will try to contact her again when I need something else.
February 13, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Tony,
We appreciate your positive feedback for Georgia. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a problem with my phone and Drew…
I had a problem with my phone and Drew spent considerable time sorting it out and reassuring me. Very friendly and efficient service so now one very happy customer
February 11, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi. Thank you for your review for Drew. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very kindly and warm person
Very kindly and warm person, thanks for everthing ANDY🥳
February 7, 2025
Unprompted review
upgrade
We had Andy today help with my upgrade. Really explained without using lots of big words to confuse me
February 3, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Jess. Thank you for your review for Andy. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service, very knowledgeable
Drew was excellent in sorting out my new phone deal after I spotted it online. Over the 2 or 3 times I came into Folkestone branch to get things sorted out he was very patient with me and talked me through things carefully step by step. Much appreciated!
January 25, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Aston,
This is lovely feedback for Drew. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Andy was clear and calm
Andy was clear and calm, great experience- thank you
January 25, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Margaret,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Neil was helpful & friendly with a lot…
Neil was helpful & friendly with a lot of knowledge.
January 20, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hello, Alyssa,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good very clear and easy to understand…
Good very clear and easy to understand and I would recommend Hannah
January 17, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Aly,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Hannah
Hannah, was amazing today really helped and has made her customers very happy.
January 17, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Danielle,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Neil was fantastic
Neil was fantastic. We are not overly ‘techy’ so did not know which broadband package as a family would suit us. He discussed all options and made sure, most importantly, got us the best price!
January 11, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
So helpful
So helpful, so patient.
Andy was a pleasure to deal with.
I moved phone providers for excellent customer service and this is what I received today in Vodaphone store. Thank you
January 11, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Hannah was amazing
Hannah was amazing, I brought my sister in who has learning difficulties and the care we received was outstanding
January 10, 2025
Unprompted review
Reply from Vodafone UK - Folkestone
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I had the most amazing experience at…
I had the most amazing experience at Vodafone Folkestone today with Neil and his team. I had a number of phones to sort for christmas presents and was apprehensive at the amount I had to do. Everyone was amazing quick and efficiant. Neil listened intently to what I wanted for my children which all wanted different things and gave me the best deal and advice for our situation. It was amazing to see the support from other staff too, for example passing an insurance leaflet over and showing phones all to help get my orders done quicker. In the time I was in there I saw a number of different customers come in and out with different queries and they were all dealt wiry really well especially ones that may have been deemed difficult by many. It was all taken in their stride and each customer was offered the best service. Neil and his team are fantastic and I will forever go there with any upgrades and queries. Thank you for your time and effort today , I wish other companies could present the customer service these guys did !!!! 😇😍😍
November 30, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Danni,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Amazing Customer Service
Amazing customer service by Andy at the Folkestone store. Speedy and dealt with my new phone very well. Highly recommend A****
November 16, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Kezza,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a amazing experience with us the Folkestone store.
Thanks,
The Vodafone Social Media Team
Hannah was bloody amazing swiftly…
Hannah was bloody amazing swiftly upgraded me. Very happy new shiny phone awesome
November 14, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Stephen. Thank you for your review for Hannah. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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