Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Company replied
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
Company replied
Awesome service and support from the staff member Josh. Resolved the issue that was going on with my phone with true professionalism and knowledge 👍
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
5.0
Excellent
281 reviews
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An honest service from Vodafone in-store! 👍
I have been a happy BT Mobile customer for almost ten years, joining them not long after they relaunched a mobile service.
However, with BT's decision to close and rebrand as EE; charging an astronomical amount of money for what I need a SIMO contract having been quoted by them recently, my hand is forced to look for an alternative service provider.
I happened to be in the town running a few errands and thought I would stop by our local Vodafone branch. I met a chap called Andy who talked me through what I was looking for and was able to quote me for a rather favourable SIMO package on a two year contract. Which suited my needs at home, travelling within the UK, travelling within the EU and Globally. There was no hard sell! Andy was happy to let me go away to think about it over a coffee (which I did) and shook my hand as I left the store.
I was impressed with the service I received in store and I was back in Vodafone approximately 30 minutes later purchasing the plan I had been quoted and my number switches over next week.
Thanks Andy! 👍
November 9, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Scott,
Thank you for taking the time to review your recent experience with us, we really appreciate your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best phone shop experience ever
Best phone shop experience ever. Thank you Neil in Vodafone Folkestone for your expertise.
Everything was processed with such ease and a wonderful sense of humour too.
All staff were polite and knowledgeable.
Huge thank you!
October 14, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Hulya,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy & Georgia at Vodafone
Andy at Vodafone in Folkestone looked after my wife and I when we visited in store today to both upgrade. Georgia helped out when she became available to speed things up for us. Both were very polite, professional and knowledgeable and made the process of upgrading a breeze.
October 7, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Sadie,
Thanks for taking the time to review and sharing this great feedback for Andy and Georgia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy from the Folkestone branch was…
Andy from the Folkestone branch was amazing today. Helped me choose a phone that best met my needs and all the technical stuff that I struggle with (transferring numbers, photos etc). Thank you for a 1st class service
October 5, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Georgia was extremely helpful and made…
Georgia was extremely helpful and made the process of setting up a new contract so easy.
September 28, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hello, Ellie,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Folkestone store
Had a bad experience with Vodafone call centre and went into the store with a complaint. Andy was polite and listening to my issue and patiently talked me through what he was going to do and escalate my complaint.
I was also collected a new phone which Andy efficiently sorted for me.
The only reason I have stayed with Vodafone is because of the professional and effect service from the Folkestone store
September 16, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Michelle,
Thanks for taking the time to write such a about your experience. It's great to see that Andy turned this around for you. If you need further support, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hannah was an absolutely life saver…
Hannah was an absolutely life saver sorting me out an awesome contract! Let me tell ya, if superman worked at Vodafone... it would be Hannah ✨️
September 7, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Jack,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Vodafone staff member
The Vodafone staff member, Andy, was very helpful and clearly explained all options regarding a phone upgrade.
September 6, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey ,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really helpful
Really helpful! Drew was so kind and efficient, made everything a breeze!
August 28, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Theo,
Thank you for reviewing and sharing this feedback for Drew.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lovely friendly staff brilliant…
Lovely friendly staff brilliant customer service highly recommend Hannah, Neil and Kal made us feel very welcome and gave us an amazing deal.
August 24, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Sarah,
It's lovely to see you had such a positive experience with Hannah, Neil and Kal. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Super polite customer service team
Super polite customer service team. Kal was very helpful today and sorted out my phone issues in a timely, courteous and professional manner. So much nicer than struggling in the phone to sort problems. Karl made me feel like a valued customer.
August 26, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Samantha,
Thanks for your review and your lovely words for Karl! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly helpful customer service
Very friendly helpful customer service, would recommend Georgia for any customer
August 22, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hello Sharon,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Georgia.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Neil is a credit to you
Neil assisted my mum with upgrading her phone and was absolutely amazing. So clear and considerate. Very friendly. Will definitely come and ask for his assistance again
August 22, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hello Mich,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Drew was incredibly helpful and polite…
Drew was incredibly helpful and polite and sorted all queries and problems with efficiency. Highly recommended.
August 21, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Nikki. Thank you for your review for Drew. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very polite and helpful
Very polite and helpful , sorted out all the issues and explained very clearly, Drew was my advisor
August 20, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Paul. Thank you for your review for Drew. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Drew was very helpful and persevered to help me get the right plan. Lots of patience and I'm a very happy customer.
August 15, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Mrs Payne,
This is lovely feedback for Drew. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very patient and helpful
Very patient and helpful . Happy with a excellent staff Thank you Drew
August 15, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Sue,
Thanks for your review for Drew. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fantastic customer service
Andy's knowledge and customer service was the best I've ever received. Such a professional and a fantastic ambassador for Vodafone.
August 10, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi John,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone - Online Horrendous service - Folkestone Store Amazing
I am having the worst time ever with this company as they have blocked my account and restricted access, not to mention the bad signal. Thankfully the manager at the Folkestone branch has taken control and my issues are being looked into. 13 years I have been with vodafone and I am humiliated and disgusted with the treatment. Thankfully the real humans in the shop and especially the manager Neil have taken control of this now and I should have some answers.
I went in 3 times in 4 days and everytime was treated with excellent service and respect after spending hours on the phone getting no where myself.
July 23, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Hayley,
I'm sorry to hear that you have been struggling to get help with the issues you've been having. Thanks for letting us know what an amazing job Neil did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy explained everything and it was…
Andy explained everything and it was all straight forward.
A great service thank you.
August 6, 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Stacey,
This is a great review for Andy. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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