Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more
Company replied
Location
Switch locationUnit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB
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See what reviewers are saying
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more
Company replied
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more
Company replied
Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Fulham Broadway
Written by the company
Contact info
Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom
4.9
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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A very quick and great service
A very quick and great service. Very helpful with each question.
November 5, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Zac was great!!
November 2, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Zack was very honest and he,found the…
Zack was very honest and he,found the better phone deal for me.i was very well looked after by zack
November 1, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Hashique,
Thanks for the lovely review and fantastic support for Zack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good service
October 31, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thanks for the brilliant feedback, Tanaad! It's really appreciated.
Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Hi Nawaf,
Thanks for sharing your fabulous feedback for Robert. If you need any help in the future, please message us via
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Ayman was absolutely fantastic at the…
Ayman was absolutely fantastic at the Fulham Broadway branch so helpful patient and just a super polite fun young man he will be an asset to any company throughout his future adventures
October 25, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Denise,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thanks Chaimaa made me good service
September 29, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Ali,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodaphone Sales Team can’t even use their own system.
The sales guy was clueless about how to use the Vodaphone system and admitted that he hasn’t been properly trained. This meant that there was a huge queue in the store.
We had to go through the process again so it took well over an hour having waited 30 mins to see the first salesman. When I complained to the only person on the store that knew what he was doing told me that I should go somewhere else even though I’m an existing customer. This is Fulham Broadway a huge store that has a huge foot traffic. So adding my daughter to my account took an hour and a half. When I went to Egypt on holiday I took the Vodaphone team there about 10 mins and they were far more professional.
September 7, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Alistair,
I'm sorry to hear about this as this isn't the kind of experience we ever want any of our customers to have.
So we can raise this with the store manager, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
My partner and I walked into the store…
My partner and I walked into the store looking to buy new phones, the customer care team was extremely patient and knowledgeable making the experience amazing. Highly recommend!
August 20, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Akina,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Afir was brilliant
Afir was brilliant.
If only Vodafone had a few hundred more like him.
August 3, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Tony,
Thanks for the lovely review and fantastic support for Afir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Wonderful experience with Zack at Fulham Broadway
Had a wonderful experience purchasing a new phone and plan at Vodafone Fulham Broadway with Zack, who was most helpful.
July 30, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Victoria. Thank you for your review for Zack. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was seen by a young lady called…
I was seen by a young lady called chaimaa who was super helpful, friendly and kind! She found me the best deal suitable for my needs and was very very helpful! Thank you
July 23, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Janilah. Thank you for your review for Chaimaa. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I learnt so much and Zack was amazingly…
I learnt so much and Zack was amazingly helpful. If in doubt about anything go see Zack and he will get you the best genuine deal.
July 22, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Lucy,
Thanks for the lovely review and fantastic support for Zack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service.zack was incredibly…
Excellent service.zack was incredibly helpful. Lots of experience and knowledge. He is an asset to Vodafone
July 22, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Mladen,
Thanks for the lovely review and fantastic support for Zack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank goodness for Zach he’s been so…
Thank goodness for Zach he’s been so helpful. I would have no idea what to do without him. He’s so patient and kind and always explains everything that I don’t understand. I’m very grateful because I wouldn’t know what to do otherwise
July 19, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Sarah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing help from Zack in Fulham…
Amazing help from Zack in Fulham Broadway store.
July 7, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Cara. Thank you for your review for Zack. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very grateful to Zack!
Zack has been very helpful and polite! Gave me loads of plan options and explained everything perfectly. Thank you a lot!
July 1, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Olena,
Thanks for letting us know what an amazing job Zack did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Hey Nas,
Thanks for the lovely review and fantastic support for Chaimaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chaimaa has been very helpful in…
Chaimaa has been very helpful in helping me set up my new phone. Couldn’t have done this without her!
July 1, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Leona,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Maria was very helpful and sorted me…
Maria was very helpful and sorted me out straight away!
June 16, 2023
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Maia,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
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