Vodafone UK - Fulham Broadway Reviews 

215
TrustScore 5 out of 5

4.9

Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB


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Rated 5 out of 5 stars

Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more

Company replied

Rated 5 out of 5 stars

I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more

Company replied

Rated 4 out of 5 stars

My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more

Company replied

Rated 5 out of 5 stars

Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Fulham Broadway

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Zack helped me with my new phone

Zack helped me with my new phone, and helped me with the Icloud, he has a lot of patience and explained me in detail.
Very good services and fast too.

December 18, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Loredana,

Thanks for reviewing and sharing your feedback for Zack, this is great to hear!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Zack was very professional helpful and…

Zack was very professional helpful and ran me through the process for getting a dongle for my new flat, held up the standards of Vodafone

December 16, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Jake,

Thanks for the lovely review and fantastic support for Zack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zack waswonderful he gave me an…

Zack waswonderful he gave me an outstanding dealand hewas very lovely to my family.

December 14, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Fernando,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi Christina,

We're pleased to hear your feedback for Zack. Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Zack was very helpful and he found an…

Zack was very helpful and he found an amazing deal for.i will refer more people to come and see him

December 11, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Aiad,

Thanks for taking your time to leave this review for Zack.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Zack was absolutely amazing!

December 11, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Marianna,

Thanks for sharing your kind words and feedback for Zack.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I came here to switch networks

I came here to switch networks, and Chaimaa provided excellent assistance, quickly understanding my needs and finding the best plan. She even stayed past closing time to help resolve issues with my card. Thanks to Chaimaa and Vodafone for this fantastic plan!

December 10, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Laura. Thank you for your review for Chaimaa. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Fulham branch and the staff…

I visited Fulham branch and the staff are very helpful specially Chad, the manager and Ahmed who is training that day.
Highly recommended. Condiments of water given too, much appreciated. Goodluck!

December 10, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Maria. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I highly recommend Chaimaa

I highly commend Chaimaa and Ahmed from Vodafone for their exceptional service. They went above and beyond to assist me in purchasing a contract, with Chaimaa, in particular, standing out for her outstanding support and guidance throughout the process. Their professionalism and dedication greatly enhanced my experience, and I am grateful for their assistance.

December 2, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Zakia,

Thanks for letting us know what an amazing job both Chaimaa and Ahmed did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff Ahmed and Chaimaa

Very helpful staff Ahmed and Chaimaa
They did their best to find me the best offer.

December 6, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey David,

Thanks for the lovely review and fantastic support for both Ahmed and Chaimaa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chad at Vodafone Fulham Broadway was…

Chad at Vodafone Fulham Broadway was extremely helpful

December 4, 2023
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hi Elna,

Thank you for reviewing and sharing this feedback for Chad.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Chaimaa was a true star she helped…

Chaimaa was a true star she helped above and beyond stayed past the opening time and sorting all the issues we had out and fixing as much as she could she deserves a promotion and a pay rise she is an asset to your company

December 3, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi Vicky,

Thank you for taking the time to review, and share this great feedback for Chaimaa.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The guys here are so helpful.

The guys here are so helpful.
Thank you for you help

November 30, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi Mohamed,

Thanks for taking your time to leave this review. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Comprehensive review of my daughter’s…

Comprehensive review of my daughter’s account. Reduction in cost for a much greater data amount + free roaming across Europe.

Very satisfied.

November 22, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi Daniel,

Thanks for taking your time to leave this review for our Fulham Broadway store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Chaimaa was an absolute star

Chaimaa was an absolute star. She was so helpful, kind and organised. I would 100% recommend going here!

November 17, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Martha,

Thanks for the lovely review and fantastic support for Chaimaa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chad was a real asset to me and to his…

Chad was a real asset to me and to his company.
I was ready to switch my package to another user and he outlined the current offers which are far more advantageous than a competitor. Demonstrated real VFM! Thank you!

November 10, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi Julia,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathanial was outstanding…

Nathanial was outstanding in resolving my problems. Thank you

November 9, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi David,

Thank you for reviewing and sharing your feedback for Nathanial.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience!!

Great experience!!! Chaimaa was super helpful and solved my issues super promptly.

November 8, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Marie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zack has given me outstanding advice…

Zack has given me outstanding advice and service. I value his advice very highly.

November 8, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Kamal,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chaimaa

Chaimaa, what an amazing service by this beautiful young lady. I came in to buy a charger for my phone, ended up moving my contract from O2 to Vodafone 😅 she’s been greatttt !!!!

November 6, 2023
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Chad,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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