Vodafone UK - Fulham Broadway Reviews 

215
TrustScore 5 out of 5

4.9

Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB


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Rated 5 out of 5 stars

Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more

Company replied

Rated 5 out of 5 stars

I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more

Company replied

Rated 4 out of 5 stars

My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more

Company replied

Rated 5 out of 5 stars

Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Fulham Broadway

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

42,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Edwin all done was top class he helped…

Edwin all done was top class he helped out 100%

March 27, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Andrew,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have an above and beyond experience…

I have an above and beyond experience with customer advisor Arif in Fulham Vodafone.
He provided me with outstanding customer service and professional advice and support.
Thank you and well done Iva

March 19, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Iva,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from sailen

Great service from sailen

March 4, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Connor,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

sailen was very helpful in helping in…

sailen was very helpful in helping in getting my contract sorted out

March 1, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Lissa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sailen helped me so professionally and…

Sailen helped me so professionally and efficiently! Great friendly transparent service. Highly recommend!

February 21, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Anne,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from sailen who help me…

Great service from sailen who help me get a new phone after i had lost my old one and explained it all to me

February 13, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Gavin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sailen was a great help who has…

Sailen was a great help who has supported me during my time of need with everything going on

February 5, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Ablah,

Thanks for the lovely review and fantastic support for Sailen.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sailen was particularly helpful and…

Sailen was particularly helpful and knowledgeable about home broadband! Thank you!

February 4, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Georgia,

Thanks for the lovely review and fantastic support for Sailen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

what great service from sailen in store…

what great service from sailen in store my phone is very old and needed a new pne and came to see sailen who not only for me an excellent deal but also helped me on how to use the phone sailen is a credit to the store and company

January 29, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Esther,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with the servuce from sailen

January 21, 2026
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Sailen as usual as…

Great service from Sailen as usual as help with my internet issue which has been going on some time and found a solution

January 13, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey JMR,
 
Thanks for the lovely review and fantastic support for Sailen.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabiha was super helpful in getting me…

Nabiha was super helpful in getting me a new phone whilst allowing me to keep my old number, she explained everything and made the process super clear

January 3, 2026
Unprompted review
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Reply from Vodafone UK - Fulham Broadway

Hey Zack,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service with amazing…

Very helpful service with amazing advice.

December 30, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Sailen in the…

Excellent service from Sailen in the Fulham branch as usual

December 26, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey Bob,

Thanks for the lovely review and fantastic support for Sailen.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arif explained everything to me in ways…

Arif explained everything to me in ways I clearly understood it and he is very approachable and friendly

December 24, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant staff

Many thanks to Bruno who helped me settle a 2-3 year problem with my phone that I just gave up on. Knows his stuff. Very friendly staff at this branch.

November 14, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service from Sailen and Zack in…

Great Service from Sailen and Zack in the fulham Store

November 4, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Sailen and the…

Excellent service from Sailen and the team. Very professional in helping me choosing my new phone and also helping me set it all up.

November 1, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience with Sailen was…

My experience with Sailen was fantastic. He was very helpful and made the process of getting a new sim as easy as possible.

October 30, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

Hi. We're happy to hear that you had a fantastic experience! We're so glad the process of getting a new sim was made easy and that our team was helpful to you. Thanks for your positive feedback. If you still need any help with this or would like us to look into anything further, please come and chat to us over on:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Arif is an excellent retail adviser

Arif is an excellent retail adviser. He is always very helpful. He is number one.
Thanks a lot!

October 18, 2025
Unprompted review
Vodafone UK - Fulham Broadway logo

Reply from Vodafone UK - Fulham Broadway

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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