Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more
Company replied
Location
Switch locationUnit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB
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See what reviewers are saying
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more
Company replied
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more
Company replied
Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Fulham Broadway
Written by the company
Contact info
Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom
4.9
Excellent
215 reviews
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Arif was amazing
Arif was amazing - so helpful thank you very much. Best person we’ve spoken to at Vodafone in 1.5years
April 10, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient and helpful
Sailen was so efficient and helpful, he managed to discount my monthly mobile bill as well as sorting out my new broadband contract. Great service
April 3, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Alexandra,
Thanks for the lovely review and fantastic support for Sailen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Even though hw ia a Livwrpool fan
Even though hw ia a Livwrpool fan, sailing gave me fantastic service he needs a payrise
April 3, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience with Arif
Great experience with Arif. Very helpful with my phone problems. Very quickly responded.
March 21, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hello Monika,
It's always our aim to provide a helpful service, so it's great to hear that Arif delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
### Review for Sailen
### Review for Sailen, Assistant Manager at Fulham Branch
I had the pleasure of interacting with Sailen, the Assistant Manager at the Fulham branch, and I must say his knowledge and assistance were truly exceptional. From the moment I approached him, he demonstrated a deep understanding of the products and services, answering all my questions with clarity and confidence. His expertise was evident, and he went above and beyond to ensure I had all the information I needed to make an informed decision.
What stood out most was Sailen's willingness to help. He was patient, attentive, and genuinely invested in resolving my concerns. Whether it was providing detailed explanations or offering practical solutions, he made the entire experience seamless and stress-free. His professionalism and friendly demeanor made me feel valued as a customer.
Sailen is a true asset to the Fulham branch, and I would highly recommend seeking his assistance if you need knowledgeable and reliable support. Thank you, Sailen, for your outstanding service!
March 15, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Can,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Experience
Great Experience, Arif was really helpful and patient organizing a new contract!
March 12, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Jenny,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Friendly staff and great customer…
Friendly staff and great customer service
March 7, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Mhal,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
The service was excellent
The service was excellent! Both knowledgeable and friendly by Sailen
March 7, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thanks for much for your excellent review, Paris! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Thanks for your awesome feedback for Zack! All the best, The Vodafone Social Media Team
Incredible customer service at this…
Incredible customer service at this branch. Zack really went above and beyond to deal with a complicated issue after having my phone stolen, showing patience and a helpful can-do attitude throughout. He made sure all bases were covered and that I could get the best possible deal. Would recommend to anyone.
February 15, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Karina, thanks for your lovely feeback for Zack. IT great to see he did everything possible to help you after some one stole your phone. All the best, The Vodafone Social Media Team
Great service from the in store team
February 17, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey JM, thanks for your feedback 😊 All the best, The Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Hi Norman,
This is a great review. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great person.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Arif and Alex Help me tech problems all good, took a while but sorted it for me in the end
Arif and Alex Help me tech problems all good, took a while but sorted it for me in the end
January 9, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Andrew,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went into the store and was standing…
I went into the store and was standing there for a good 10 mins whilst the sales assistant watched me obviously aware that I needed help eventually he asked me what I needed help with I said I'm interested in this pay as you go phone he said we don't have any of the pay as you go phones without even checking to see why put about 20 pay as you go phones on display if your out of stock and don't have them it's a waste of time for the customer it's not rocket science to remove them from display if there not in stock available for sale.
January 7, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially during a face-to-face interaction. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Replacement SIM
I had trouble with my replacement SIM and data abroad. Alex was very helpful
January 4, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Teddy,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience with Arif
Arif was so helpful and knowledgeable! Thank you for the best customer experience.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Selma,
What super feedback for Arif! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I just wanna thanks to Alex she’s very…
I just wanna thanks to Alex she’s very helpful and very professional.
Thank you very much for your help.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thanks for the five start review, Zakaria. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Edwin was extremely helpful and lovely to deal with.
December 20, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Victoria, I'ts always good to see such complimentary feedback for one of our team. All the best, The Vodafone Social Media Team
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