Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more
Company replied
Location
Switch locationUnit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB
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See what reviewers are saying
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more
Company replied
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more
Company replied
Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Fulham Broadway
Written by the company
Contact info
Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom
4.9
Excellent
215 reviews
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This company invites their customers to review, whether positive or negative
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Awful services and knowledge
Worst line company you can choose
They’ll make you pay the highest plan and you will hear different info from their 191 team everytime you call for the same reason and they will say it with confidence
I suggest Vodafone to train their team on providing the same correct information instead of telling them the wrong thing in which it leads us to pay more where we could avoid it. If they don’t know they can ask or transfer the call to who knows. It happened to me twice, the first time where a lady told me with confidence that the entertainment plan I’ve chosen is inclusive of what platform I chose, only to figure out on my bill that it was treated as extra and I paid for it when my plan was already high in money to include this service and the irony is her telling me no need to double check I am sure! And then nowadays that I am cancelling because I am leaving the country, the guy in store was telling with confidence once you pay you device plan and give 30 days notice we cover the line bill and you don’t pay it, and I called 191 3 times to cancel and I find out now that I am paying this month bill and next month ???? Like what exactly is wrong with you! People don’t find their money and trash bins! Absolutely disappointing
August 2, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Rihab,
I am genuinely sorry to hear that you have been given such conflicting information, I know how frustrating this can be. If you would like us to double check anything for you, or look into anything further, please come and get in touch with my team via Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Professional & friendly service with a great background playlist!
I saw a Manager's Special in the window & spoke to Nathan, who was attentive, professional, polite & was able to set me up with a new SIM-only contract. He helped me insert my new SIM into my existing phone & explained the next steps/information I'd receive by email.
The music playing in the shop was really good too!
July 26, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Thanks for your review Marianne. It's great to hear Nathan took the time to explain everything about your new deal for you.
Thanks, The Vodafone Social Media Team
My phone was out of storage
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was overwhelming👍l ended up signing an upgrade for a new phone & having a good deal.
Thanks to Hussein the manager who helped & zack too.
They're a great team, l was pleased to see their team work. Keep up this guys. I'm pleased this branch is changing to better & good quality service.
July 10, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey there,
Thank you so much for taking the time to share this positive feedback with us, we're delighted you had such a great experience and it's great to hear that you bagged yourself an amazing deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Zack look after me.Excellent knowledge…
Zack look after me.Excellent knowledge solved my problem.
Went the extra mile.Excellent customer service.
June 17, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Barry,
Thank you for taking the time to review and sharing this feedback for Zack.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very happy with Gills service
Very happy with Gills service
He went the extra mile to help me…I will surely get my friends and family to come to Fulham Vodafone store….a box of chocolates are on the way to GILL.
THANKS GILL
June 1, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey there,
Thank you for sharing this great feedback with us, we really appreciate the positive review.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Top class service
The team has a great leadership and a great sens of cooperation. Very pleased with the service and my enquiries were handled with the utmost professionalism.
May 20, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Erion! Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Vodafone Social Media Team
Brilliant service and Chad was very…
Brilliant service and Chad was very helpful!
April 21, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Charly,
Thank you for taking the time to review and sharing this feedback for Chad.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Whoever decides your compliance issues…
Whoever decides your compliance issues is clearly not in touch with reality.
Today I walked into a physical Vodafone store in Fulham Broadway shopping Centre, London, with no less than my original passport, my proof of address, and digital debit card in my digital wallet, to get a new sim-card, as I had lost mine. It was me who walked in. Not someone else.
Well. Not enough proof that it was me!
I was rudely denied the sim-card replacement simply because the bank card I was holding was digital and not the plastic physical one. Another international physical bank card was also not accepted.
Evidently, these rules come from someone at Vodafone who despite being on a big salary has absolutely no clue, no idea, that a passport and a human being standing next to it, in front of a Vodafone employee, should be enough to prove an identity. This is enough to travel to another country, and the Police accepts is as proof all around the world, in courts, in front of judges, juries, and enforcement agencies. But not Vodafone!
The second my contract expires I will run to a competitor.
Vodafone is so out of touch with the people and with basic common sense that they cannot possibly offer me a decent service with stuff that matters, and little things like this are evidence of their utter incompetence, obviously starting from the top decision-making circle who have decided to adopt the most absurd "computer says no" attitude.
April 3, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hey Monica, I'm sorry to hear you had this experience. If you have photo ID with your name and UK address on it, this would be fine to confirm your ID.
Thanks, The Vodafone Social Media team
Reply from Vodafone UK - Fulham Broadway
Hey Mark,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
Hi Katie. Thank you for your review for Ahmed. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very easy switch to vodafone
Very easy switch to vodafone. Thanks Ahmed. Smooth procedure- very happy client.
March 28, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Shilpa,
Thanks for your review and great feedback for Ahmed.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Fulham Broadway
What super feedback for Ahmed! Thanks for taking the time to let us know - it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fast efficient experience with Ahmed
Fast efficient experience with Ahmed
March 28, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Deborah,
We really appreciate you taking the time to leave a five start review! This is a exactly service we aim for, if you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Met Ahmed,it was very helpful
March 27, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Louis. Thank you for your review for Ahmed. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service provided by…
Excellent customer service provided by Ahmed
March 20, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Yasir,
This is lovely feedback for Ahmed. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Zach was absolutely outstanding
Zach / Zohaib really helped me out, he went above and beyond with exceptional customer service! Can’t thank him enough, he was great.
March 9, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Kareem,
Thank you for your feedback. It's great to hear about your positive experience in store. Thanks for choosing Vodafone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Amazing service from Chad
Amazing service from Chad, would definitely recommend him
February 23, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Isabela,
Thank you for your review. It’s great to hear of your positive experience with Chad. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Best honest sales advisor
Best honest sales advisor, Chad was fantastic while helping us choose for our phone. Deserves a promotion !!
February 23, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Leonora,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Zack was extremely helpful he sorted…
Zack was extremely helpful he sorted out my big problem and moves me from pay and go to contract. He is a pro and a genius
February 21, 2024
Unprompted review
Reply from Vodafone UK - Fulham Broadway
Hi Pauline,
It's great to hear your feedback, thanks for your review!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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