Vodafone UK - Gainsborough Reviews 

139
TrustScore 5 out of 5

4.9

Unit 25 Marshalls Yard, DN21 2NA Gainsborough, GB


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Rated 5 out of 5 stars

Tyler is a superb manager for your business and a great asset to the Gainsborough store. He went above and beyond to meet our needs and the package he built for us was perfect and exactly what we were... See more

Company replied

Rated 5 out of 5 stars

Tyler and Luke were both amazing and helpful helping us get sorted with broadband, phone and airtime on both our Vodafone and Three products. Really helpful and knowledgable and saved us money too! Th... See more

Company replied

Rated 4 out of 5 stars

Extremely friendly service from Fran and Alex. Great at explaining all the options available to us. Computer system seemed to be going slow which they apologised for profusely, but was no fault of the... See more

Company replied

Rated 5 out of 5 stars

We really want to thank Tilly and Tyler who have made our complicated swaps to Vodafone from EE/BT really smooth and easy. Tilly was fab today, despite a very difficult ask involving business contract... See more

Company replied


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  • Unit 25 Marshalls Yard, DN21 2NA, Gainsborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

42,566 reviews in the last 12 months

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Rated 5 out of 5 stars

Tyler is a superb manager for your…

Tyler is a superb manager for your business and a great asset to the Gainsborough store. He went above and beyond to meet our needs and the package he built for us was perfect and exactly what we were looking for. Thank you kindly Tyler

July 25, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Lilly & Tyler.

July 24, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Margaret,

Thanks for the lovely review and fantastic support for Lilly & Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tyler and Luke were both amazing and…

Tyler and Luke were both amazing and helpful helping us get sorted with broadband, phone and airtime on both our Vodafone and Three products. Really helpful and knowledgable and saved us money too! Thank you.

July 4, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Charlie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tyler and Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Made me feel great so much help with me

July 1, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I walked in the store and was greeted…

I walked in the store and was greeted by a young lad called James, he was excellent and helped me to upgrade my sim and explained what I needed advice on as my son is changing to Vodafone, 10/10 James 👍

June 13, 2026
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Joe,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was very polite and helpful

James was very polite and helpful. Explained everything in language i understood

June 13, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tilly was amazing she was able to go…

Tilly was amazing she was able to go through all my plans and make sure everyone had what they needed and even reduced some prices

June 8, 2026
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Jayne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Tyler setting up our…

Good service from Tyler setting up our sim card.

June 5, 2026
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing experience from the lads once…

Amazing experience from the lads once again my phone kept saying I have virus but the lads Tyler and Luke seemed to get it fixed pretty quickly thankyou

May 31, 2026
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Daniel,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from the team.

Superb service from the team.

May 30, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Zac,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazon service from the guys removing…

Amazon service from the guys removing virus from phone. Nasty virus

May 29, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Marg, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke helped me set my new phone up in…

Luke helped me set my new phone up in store his service was absolutely excellent

May 16, 2026
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Jennifer,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Tyler

Excellent service from Tyler

May 2, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gud serve

Gud serve ! Collect new phone

April 27, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Julie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to add a tablet to my account

Went in to add a tablet to my account. We were served by a lovely and helpful gentleman called James. Nothing was to much for him and everything was done was done quickly couldn't have asked for better service

April 24, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about James.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tyler helped my husband and Luke served…

Tyler helped my husband and Luke served myself. Great service from both.

April 19, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Julia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Matilda and was…

Amazing service from Matilda and was able to find me the cheapest plan

April 14, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star customer service

5 star customer service. Luke was very helpful in picking a phone that I needed and the right contract for me. I’m happy with my purchase and will definitely be going back in future.

March 28, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Ellie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience from Matilda &…

Fantastic experience from Matilda & Tyler.

March 28, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey there,

Thanks for the lovely review and fantastic support for Matilda & Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Solid experience

Solid experience

March 21, 2026
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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