I am a Three customer who visited the Gainsborough Store today as our local Three store has shut down for refit. Tyler the store manager provided excellent service and helped me with the query whic... See more
Company replied
Location
Switch locationUnit 25 Marshalls Yard, DN21 2NA Gainsborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely friendly service from Fran and Alex. Great at explaining all the options available to us. Computer system seemed to be going slow which they apologised for profusely, but was no fault of the... See more
Company replied
I visited the store today on 2 occasions. I had problems with my phone that went faulty. The gentleman in the store who was called Tyler, was absolutely outstanding. He couldn’t do enough for me... See more
Company replied
Lilly was really helpful. My granddaughter had dropped my phone down the toilet so I needed a replacement.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gainsborough
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 25 Marshalls Yard, DN21 2NA, Gainsborough, United Kingdom
4.9
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Gainsborough
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gainsborough
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Went in to add a tablet to my account
Went in to add a tablet to my account. We were served by a lovely and helpful gentleman called James. Nothing was to much for him and everything was done was done quickly couldn't have asked for better service
April 24, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tyler helped my husband and Luke served…
Tyler helped my husband and Luke served myself. Great service from both.
April 19, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Julia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing service from Matilda and was…
Amazing service from Matilda and was able to find me the cheapest plan
April 14, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star customer service
5 star customer service. Luke was very helpful in picking a phone that I needed and the right contract for me. I’m happy with my purchase and will definitely be going back in future.
March 28, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Ellie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic experience from Matilda &…
Fantastic experience from Matilda & Tyler.
March 28, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey there,
Thanks for the lovely review and fantastic support for Matilda & Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gainsborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing help from Luke he ordered me a…
Amazing help from Luke he ordered me a new phone and helped me set it up thank you again
March 2, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyler and Matilda couldn’t be more…
Tyler and Matilda couldn’t be more helpful! I will always go to Gainsborough for anything I need!
February 28, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Kenneth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely service from Tyler & Matilda…
Lovely service from Tyler & Matilda both very helpful and went the extra mile.
I will look to move my services over to Vodafone in the future - great service ☺️
February 27, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Susan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Tyler & Luke
Amazing service from Tyler & Luke. Clear and precise.
February 24, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Gwyn,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
exceptional customer service at Gainsborough store
Luke & Tyler have been exceptional in their customer service. We had no end of problems over changing contract to Vidafone & honestly wouldn't have returned but Luke kept us updated and has been incredibly professional throughout- the Gainsborough store is a credit to the Vodafone brand!!!
February 22, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Mrs C Foster,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable member…
Very helpful and knowledgeable member of staff, Matilda
January 29, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Paul,
Thanks for the lovely review and fantastic support for Matilda.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Matilda!
Matilda was very knowledgeable and informative. She was always polite and courteous. I will definitely get another phone from her.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Andrea,
Thanks for the lovely review and fantastic support for Matilda.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I was dealt with by Tyler the Store…
I was dealt with by Tyler the Store Manager who provided me with excellent customer service. He sorted my upgrade on my sim only contract and the process was quick and easy.
January 20, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey James,
Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful Gainsborough store
Went into the Gainsborough store. Was served by Matilda, but spoke with both Luke and Chynna. They were all so helpful and informative, which helped me as I'm not that tech savvy!.
Really grateful for the help and service that was given today.
Thank you team.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Clare,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tyler and Matilda…
Great service from Tyler and Matilda finding me a Pay As You Go package which met my needs as I did not want a contract.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Gainsborough
Hi Moe,
Thank you so much for your wonderful review and the amazing support you’ve shown for Tyler and Matilda—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great help from Tilly and Luke!
The help I got from Tilly and Luke was great, nothing was too much trouble and they helped with everything I enquired about! Thank you again 😁
December 31, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Eleanor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing service and attegaintion
Amazing service and attention to everything Luke went above and beyond to help me in every way possible and successfully achieved everything I was struggling with 10 out of 10
December 28, 2025
Unprompted review
Reply from Vodafone UK - Gainsborough
Hey Lance,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.