Vodafone UK - Gainsborough Reviews 

147
TrustScore 5 out of 5

4.9

Unit 25 Marshalls Yard, DN21 2NA Gainsborough, GB


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Rated 5 out of 5 stars

I am a Three customer who visited the Gainsborough Store today as our local Three store has shut down for refit. Tyler the store manager provided excellent service and helped me with the query whic... See more

Company replied

Rated 4 out of 5 stars

Extremely friendly service from Fran and Alex. Great at explaining all the options available to us. Computer system seemed to be going slow which they apologised for profusely, but was no fault of the... See more

Company replied

Rated 5 out of 5 stars

I visited the store today on 2 occasions. I had problems with my phone that went faulty. The gentleman in the store who was called Tyler, was absolutely outstanding. He couldn’t do enough for me... See more

Company replied

Rated 5 out of 5 stars

Lilly was really helpful. My granddaughter had dropped my phone down the toilet so I needed a replacement.

Company replied


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  • Unit 25 Marshalls Yard, DN21 2NA, Gainsborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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4.9

All reviews

(147)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a Pay As You SIM from the…

Bought a Pay As You SIM from the Vodafone Gainsborough store to test the signal in the area before committing to contract. Fast service and perfectly explained.

December 9, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Wendy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Not a Vodafone customer however only…

Not a Vodafone customer however only decent phone shop in Gainsborough.

Tyler & Tilly fully discussed all options for me moving over to Vodafone while helping me with spam apps on my phone - I will definitely look to move to Vodafone in the future.

December 11, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Gwen,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Local charity looking for good deal on…

Local charity looking for good deal on SIM Cards. Tyler & Luke were very helpful and explained what we would need to bring into the store to set this up. Good offers.

November 28, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Retford,

Thanks for the lovely review and fantastic support for Tyler & Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke really looked after me

Luke really looked after me. Lovely service from a gentle man

November 21, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

We're happy to hear that you received such lovely service.

Thank you for sharing your positive experience with us,
Vodafone Social Media Team

Rated 5 out of 5 stars

fantastic service chynna

A young lady named chynna served me today, who handled my query professionally, her knowledge was fantastic she helped me find the best deal on my iphone, nothing was to much trouble, highly recommend

November 16, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgeable young lady

I went into Vodafone today and was served by a lovely young lady called Chynna, she was very knowledgeable and polite nothing was to much trouble, she helped me find the best deal on a sim only card, highly recommend

November 16, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed help with apple watch

Needed help with apple watch. Tyler manager is very good and little man was helpful too Luk. They was patient and had good experience. Merci.

October 31, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in for a phone upgrade and was…

Went in for a phone upgrade and was served by Tyler and Luke. Their customer service was top notch and picked a phone plan that was suited to my needs.

October 20, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from Luk

October 1, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Tyler,

Thanks for the lovely review and fantastic support for Luk.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service from Tyler

Lovely service from Tyler. The little man was OK to.

October 3, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Kev,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Solid service setting up my new phone

September 28, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Lord,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to upgrade sim for iPad

Came in to upgrade sim for iPad. After realising I needed my bank card for id verification. I came back later and the staff Luke told me I could get better deals on my recent upgrades to sim contracts for me and my wife. He was able to change the contracts to better deals. Saving me money where it matters.
Many thanks Luke - you’re a star

September 19, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

September 10, 2025
Unprompted review
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Reply from Vodafone UK - Gainsborough

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Tyler was really helpful with upgrading my daughter’s phone, making sure we had a great deal, and even letting me know my own sim can be upgraded for less cost than I’m paying now! Great experience!

September 1, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Luk upgrading my…

Great service from Luk upgrading my Home Broadband to Pro 3.

Lovely gentleman

August 28, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Tyler,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Tyler helping me set…

Great service from Tyler helping me set up Whatsapp

August 26, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Enid,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Gainsborough store

Visited the Gainsborough store as I was having problems with storage on my phone, friendly and helpful staff, the gentleman I dealt was able to sort the storage on my phone. Running perfect now, thank you for your help

August 14, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Pam,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Solid service from Tyler

Solid service from Tyler

August 2, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Claire,

Thanks for your comments. It's always great to hear such positive remarks and fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chynna-Ann was so helpful finding a…

Chynna-Ann was so helpful finding a great new contract & phone. Best of all she set it all up for me being an older person

July 22, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Sue,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from Tyler 👏

Superb service from Tyler 👏

July 27, 2025
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey,

Thanks for the lovely review and fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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