Vodafone UK - Gainsborough Reviews 

147
TrustScore 5 out of 5

4.9

Unit 25 Marshalls Yard, DN21 2NA Gainsborough, GB


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Rated 5 out of 5 stars

I am a Three customer who visited the Gainsborough Store today as our local Three store has shut down for refit. Tyler the store manager provided excellent service and helped me with the query whic... See more

Company replied

Rated 4 out of 5 stars

Extremely friendly service from Fran and Alex. Great at explaining all the options available to us. Computer system seemed to be going slow which they apologised for profusely, but was no fault of the... See more

Company replied

Rated 5 out of 5 stars

I visited the store today on 2 occasions. I had problems with my phone that went faulty. The gentleman in the store who was called Tyler, was absolutely outstanding. He couldn’t do enough for me... See more

Company replied

Rated 5 out of 5 stars

Lilly was really helpful. My granddaughter had dropped my phone down the toilet so I needed a replacement.

Company replied


Company details


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  • Unit 25 Marshalls Yard, DN21 2NA, Gainsborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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4.9

All reviews

(147)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Vodafone Gainsborough

Our experience was made great by Peter who assisted us. He was friendly and helpful, explained everything clearly and listened to what we needed and suggested what plan to go for. Will defiantly go back in store rather than ringing up!

July 9, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Ewan. Thank you for your glowing review for Peter. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Teamac

Rated 5 out of 5 stars

One happy bunny

This was my first smart phone at the age of 64?? the staff were amazing so very kind ,explaining all in a great way,lm one very happy vodafone customer,you could not ask for more happy trip to the vodafone store @ Gainsborough

June 27, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Margaret,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Peter was very helpful

Peter was very helpful, patient and courteous.
Made it a pleasure, not a chore.
Many thanks
Den
Norah and Andrew Thomas.

June 26, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Andrew,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, sorted easily for me with great recommendations. Super friendly.

June 8, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Alice. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and found the best deals…

Very helpful and found the best deals for us

June 3, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Emma,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Peter was a very friendly very helpful fellow. Really helped with our phone plan with a smile on his face the whole time.

He was happy to take our questions and really took the time to get to know what we needed with the phone plan rather then just stick us on one.

May 26, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Vicky,

Thanks for letting us know what an amazing job did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Good communication and good advice and…

Good communication and good advice and price recommended on what best suit me.

May 13, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Hail,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer support

Good customer support, reviewed account, very helpful

May 3, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Incredible service

Incredible service today in your Gainsborough store from Brittany. Helpful, cheerful and Brilliant customer service. This is why I stick with Vodaphone! (3 Phone contracts, home phone & broadband) Thank you!

May 3, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Charlotte. Thank you for your review for Brittany in our Gainsborough store. It's always lovely to read such nice feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New contract

The staff was very helpful and went through everything really well

May 1, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Heather,

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good

Very good experience for me today

April 23, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hey Paul,

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

PETER Helped me with a problem and…

PETER Helped me with a problem and sorted me out in 5 minutes. Great service.

April 23, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hello!

Thank you for your support and feedback. Enjoy the rest of your day!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic, quick service

I came to return a phone I didn't get on with and Peter the store manager st gainsborough was fantastic. He was really helpful and sorted my return straight away. There was no pressure into a upgrade either!
Thankyou Peter

April 22, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Chloe,

Thank you for your review. I’ll be sure to pass on the feedback for Peter from the Gainsborough store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy store to navigate

Easy store to navigate. Excellent service and well explained. Would recommended. Thanks Brittany .

April 22, 2023
Unprompted review
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - Gainsborough logo

Reply from Vodafone UK - Gainsborough

Hi Paul,

Thank you for your review. It's always great to hear positive feedback and to hear that Peter made your store experience better. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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