Vodafone UK - Gillingham Reviews 

300
TrustScore 5 out of 5

4.9

Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from Wayne yesterday, I didn’t purchase anything on this visit as my upgrade wasn’t due quite yet. However he did manage to solve a couple of issues with my current handset, therefor... See more

Company replied

Rated 5 out of 5 stars

Joshua has been a real help. He was extremely patient in answering all my questions in explaining my options for a phone upgrade. He was as extensive in researching other options and helping me und... See more

Company replied

Rated 5 out of 5 stars

We always prefer to come in store for the excellent, friendly customer service, very helpful and knowledgeable. They arranged a great deal, saving us money, took the time to explain everything and... See more

Company replied

Rated 4 out of 5 stars

Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gillingham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
4-star
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1-star

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4.9

All reviews

(300)

42,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kate is a superstar!

Kate was so helpful, she listened to what we wanted, and was really patient with us.
She’s a superstar!

October 4, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Jackie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service Chloe

Fantastic service Chloe, she provided all the information needed to make the correct choice for me!!

October 4, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Bec,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service & Attitude

Thank you Chloe for your excellent service, friendly attitude and professionalism.

September 29, 2025
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Steve,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone. Just great. with another supplier I…

After problems with another supplier I met with Adam today at Vodafone. The experience for me was completely different to the past. Adam was engaging, helpful, knowledgeable and listened to my tale of woe. We speedily found a new deal, better value than my old one, which completely meets my currents needs. Adam helpfully searched other deals fo me to consider. Adam is a real credit to this company. Thank you.

September 27, 2025
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Denzil,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was absolutely amazing with us…

Dylan was absolutely amazing with us from start to finish. He has restored our faith in Vodafone

September 26, 2025
Unprompted review
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Reply from Vodafone UK - Gillingham

Hey Ben,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was very helpful today

Adam was very helpful today

September 20, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was very helpful

Adam was very helpful, friendly and patient. Perfect thank you

September 19, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan went the extra mile answering all…

Dylan went the extra mile answering all my queries with patience and understanding

September 16, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Kate was very helpful and gave great service!

September 15, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was a great help

Adam was a great help, all the data transfer people were great . All wonderfull service.

September 11, 2025
Unprompted review
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Reply from Vodafone UK - Gillingham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative

Very informative , quick transaction and easy to underdstand

September 7, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam was really good at explaining the…

Adam was really good at explaining the options we had with our contracts and took time to help us with everything. Great service

August 31, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

good service and quick to get new…

good service and quick to get new contract ( adam )

August 31, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in store and spoke to a lovely man…

Came in store and spoke to a lovely man called Dylan. My husband and myself wanted some advice on changing our phones. He was very knowledgeable and gave us up to date prices. Will definitely coming back to speak to him.

August 30, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service

Visited store to open new contract, first class service from Adam and Dylan, both of whom were helpful, professional and knowledgeable, their help was gratefully received, I am happy to have moved provider, esp after experiencing the help and support in store. I recommend this branch 👌

August 2, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Chris,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service…

Saw Adam today really knowledgable about the products and services and was really helpful in switching us over on our broadband. Very pleased with how Adam handled our enquiry

August 16, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Thank you for letting us know Angela, this is great to hear!
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, very patient.

Dylan

August 16, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Great to hear :)
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Great, friendly and professional help. Dylan was very informative and helpful.

August 15, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Rob,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.

August 13, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Dean,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and knowledgeable

Very friendly and knowledgeable especially Chloe. Thanks so much for your time and help!

August 9, 2025
Unprompted review
Vodafone UK - Gillingham logo

Reply from Vodafone UK - Gillingham

Hey Vanessa,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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