Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more
Company replied
2 Southgate Street, GL1 2DH GLOUCESTER, GB
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Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more
Company replied
Both Billy and new staff member Dan were excellent with myself and my parents over the weekend in helping sign my parents up to Vodafone Broadband. They talked us through everything and even found bet... See more
Company replied
We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... See more
Company replied
Kellie was absolutely amazing and has been so helpful every time I’ve come into store. I had come into to ask about my Spotify subscription and ended up with two great deals for my current sim and b... See more
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2 Southgate Street, GL1 2DH, GLOUCESTER, United Kingdom
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Tom and the Gloucester team were really helpful in setting up my new phone

Reply from Vodafone UK - Gloucester Southgate
Kellie helped me and made everything very clear. She looked at all the options that would be suitable for me and was very patient! Thank you Kellie!

Reply from Vodafone UK - Gloucester Southgate
Very welcoming shop - had a laugh with Vicki who was sorting my phone for me - thank you

Reply from Vodafone UK - Gloucester Southgate
Popped in for some assistance and we were greeted with Victoria - very hopeful great work

Reply from Vodafone UK - Gloucester Southgate
Great service from Kellie, very knowledgeable and helpful- very welcoming staff and thank you viki for finishing it up

Reply from Vodafone UK - Gloucester Southgate
Fantastic service from Crystal and Kelly who got me a great deal of on the latest iPhone

Reply from Vodafone UK - Gloucester Southgate

Reply from Vodafone UK - Gloucester Southgate

Reply from Vodafone UK - Gloucester Southgate
The assistant Kellie was extremely helpful in helping me choose a new phone that suits me & my needs. She also went to the trouble of helping my husband with a problem with his phone. I've never been keen on going into phone shops due to feeling a bit intimidated by my lack of knowledge around mobile phones & technical issues but Kellie has made me feel differently.

Reply from Vodafone UK - Gloucester Southgate
Gloucester store
Jamie was very helpful and patient with myself and husband when we visited for handset and airtime upgrade. Explained everything in detail. Nothing was too much trouble.
We left feeling confident in our purchases.
Thank you Jamie👍😊

Reply from Vodafone UK - Gloucester Southgate

Reply from Vodafone UK - Gloucester Southgate
Zaid sales advisor has been extremely helpful to me today. From entering the shop and sorting out an upgrade. I’ve always been with Vodafone and have always been pleased with your service

Reply from Vodafone UK - Gloucester Southgate
Had a great experience in store with Viktoria. She went above and beyond and a stellar personality to match. Give that woman a pay rise!

Reply from Vodafone UK - Gloucester Southgate
Very polite and knows what he’s doing. Good team work with his colleagues too. He made the process seamless.

Reply from Vodafone UK - Gloucester Southgate
Kelly served me , very helpful , gave me good info and pointed me towards a new phone which is what I came for straight away , would recommend.

Reply from Vodafone UK - Gloucester Southgate
Kellie served me and was very helpful and sorted me an additional handser

Reply from Vodafone UK - Gloucester Southgate
Viktoria was amazing, helped me get my current phone, wonderful experience and gave great advice

Reply from Vodafone UK - Gloucester Southgate
Crystal was really kind and helpful with cancelling my broadband . She pointed me in the right direction and talked me through the step by step process for doing online .

Reply from Vodafone UK - Gloucester Southgate
The Gloucester store were extremely helpful teaching me to use my new phone. Thank you zaid

Reply from Vodafone UK - Gloucester Southgate
Tom was really helpful and friendly

Reply from Vodafone UK - Gloucester Southgate
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