Vodafone UK - Gloucester Southgate Reviews 

524
TrustScore 5 out of 5

4.9

2 Southgate Street, GL1 2DH GLOUCESTER, GB


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Rated 5 out of 5 stars

Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... See more

Company replied

Rated 5 out of 5 stars

Both Billy and new staff member Dan were excellent with myself and my parents over the weekend in helping sign my parents up to Vodafone Broadband. They talked us through everything and even found bet... See more

Company replied

Rated 5 out of 5 stars

We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... See more

Company replied

Rated 5 out of 5 stars

Kellie was absolutely amazing and has been so helpful every time I’ve come into store. I had come into to ask about my Spotify subscription and ended up with two great deals for my current sim and b... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gloucester Southgate

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 2 Southgate Street, GL1 2DH, GLOUCESTER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

524 reviews

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4-star
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1-star

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4.9

All reviews

(524)

42,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom and the Gloucester team were really…

Tom and the Gloucester team were really helpful in setting up my new phone

April 24, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Linda,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Kellie helped me and made everything very clear. She looked at all the options that would be suitable for me and was very patient! Thank you Kellie!

March 25, 2025
Unprompted review
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Reply from Vodafone UK - Gloucester Southgate

Hey Kate,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very welcoming shop

Very welcoming shop - had a laugh with Vicki who was sorting my phone for me - thank you

April 12, 2025
Unprompted review
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Reply from Vodafone UK - Gloucester Southgate

Hey Robert,

Thanks for the lovely review and fantastic support for Vicki.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped in for some assistance and we…

Popped in for some assistance and we were greeted with Victoria - very hopeful great work

April 12, 2025
Unprompted review
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Reply from Vodafone UK - Gloucester Southgate

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Kellie

Great service from Kellie, very knowledgeable and helpful- very welcoming staff and thank you viki for finishing it up

April 9, 2025
Unprompted review
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Reply from Vodafone UK - Gloucester Southgate

Hey Diane,

Thanks for the lovely review and fantastic support for Kellie, Viki and other staff members.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Crystal and…

Fantastic service from Crystal and Kelly who got me a great deal of on the latest iPhone

April 9, 2025
Unprompted review
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Reply from Vodafone UK - Gloucester Southgate

Hey Green,

Thanks for the lovely review and fantastic support for Crystal and Kelly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by crystal

April 9, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey,

Thanks for the lovely review and fantastic support for Crystal.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It's really great experience with killie

April 8, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

The assistant Kellie was extremely helpful in helping me choose a new phone that suits me & my needs. She also went to the trouble of helping my husband with a problem with his phone. I've never been keen on going into phone shops due to feeling a bit intimidated by my lack of knowledge around mobile phones & technical issues but Kellie has made me feel differently.

April 8, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Lindsey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gloucester store

Gloucester store
Jamie was very helpful and patient with myself and husband when we visited for handset and airtime upgrade. Explained everything in detail. Nothing was too much trouble.
We left feeling confident in our purchases.
Thank you Jamie👍😊

April 6, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Debbie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kellie she was very helpful

Kellie she was very helpful

April 5, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hi William,

We really appreciate your wonderful review and the amazing support for Kellie.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zaid sales advisor has been extremely…

Zaid sales advisor has been extremely helpful to me today. From entering the shop and sorting out an upgrade. I’ve always been with Vodafone and have always been pleased with your service

April 5, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hi Sharron,

We really appreciate your wonderful review and the amazing support for Zaid.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience in store with…

Had a great experience in store with Viktoria. She went above and beyond and a stellar personality to match. Give that woman a pay rise!

April 4, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hi Nikcole,

We really appreciate your wonderful review and the amazing support for Viktoria.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very and knows what he’s doing

Very polite and knows what he’s doing. Good team work with his colleagues too. He made the process seamless.

April 4, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Hamed,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelly served me

Kelly served me , very helpful , gave me good info and pointed me towards a new phone which is what I came for straight away , would recommend.

April 1, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Ashley,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kellie served me and was very helpful…

Kellie served me and was very helpful and sorted me an additional handser

April 1, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Muhammed,

Thanks for the lovely review and fantastic support for Kellie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Viktoria was amazing

Viktoria was amazing, helped me get my current phone, wonderful experience and gave great advice

March 30, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Lisa,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Crystal was really kind and helpful…

Crystal was really kind and helpful with cancelling my broadband . She pointed me in the right direction and talked me through the step by step process for doing online .

March 21, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Ellie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Gloucester store were extremely…

The Gloucester store were extremely helpful teaching me to use my new phone. Thank you zaid

March 29, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Malcolm,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was really helpful and friendly

Tom was really helpful and friendly

March 29, 2025
Unprompted review
Vodafone UK - Gloucester Southgate logo

Reply from Vodafone UK - Gloucester Southgate

Hey Ann,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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