Alex was very knowledgeable and helpful with showing me different products. He was amazing at being able to explain everything about the different phones and contracts. Thank you Alex I’m a very happy... See more
Company replied
94 High Street, PO12 1DS Gosport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Alex was very knowledgeable and helpful with showing me different products. He was amazing at being able to explain everything about the different phones and contracts. Thank you Alex I’m a very happy... See more
Company replied
Frank the store manager was friendly and welcoming. Helped with all our questions and didn't try to pressure us into anything we didn’t want. Would recommend to anyone!
Company replied
I had an ongoing issue with being charged for YouTube via very me rewards. I made numerous attempts to cancel it myself to know avail. I even spoke with several people on the phone and still I kept ge... See more
Company replied
Went into shop with my father in laws phone which hed managed to lock himself out of it Fran and Nick were both so helpful in factory resetting it. When I asked how much they refused payment they even... See more
Company replied
Written by the company
94 High Street, PO12 1DS, Gosport, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex was very knowledgeable and helpful with showing me different products. He was amazing at being able to explain everything about the different phones and contracts. Thank you Alex I’m a very happy customer!!

Reply from Vodafone UK - Gosport
Nick was very good at keeping the store clean I was very impressed! Keep up the good work Nick

Reply from Vodafone UK - Gosport
Frank the store manager was friendly and welcoming. Helped with all our questions and didn't try to pressure us into anything we didn’t want. Would recommend to anyone!

Reply from Vodafone UK - Gosport
He was very polite, explained everything and made the transfer seemless

Reply from Vodafone UK - Gosport
Made the transaction and experience simple and easy, lonnie very pleasant lad thanks a lot.

Reply from Vodafone UK - Gosport
I had an ongoing issue with being charged for YouTube via very me rewards. I made numerous attempts to cancel it myself to know avail. I even spoke with several people on the phone and still I kept getting charged. I even spoke with someone face to face at Fareham branch, and yes still no joy. One last attempt I went into Gosport branch and spoke with a guy called Lonnie. 2 hours I was in there, even got him a coffee it had been so long. But my god what a legend he was, he just wouldn't quit until he found an answer, patience and sheer professionalism sums it up. Just when I thought all hope had been lost he spoke with someone on the phone and sorted it for me though many others did not. He is an asset to your team and I sincerely hope he can get feedback on this message. Perfect.

Reply from Vodafone UK - Gosport
Excellent service. I was in a panic because my phone kept turning off but I was helped with an amazing gentleman who name escapes me. I believe he maybe the assistant manager. I would highly recommend

Reply from Vodafone UK - Gosport
Nick/ Frank/ Lonnie was super helpful in store, got me a great deal on my new tariff! Fantastic customer service, couldn’t be more helpful! Fantastic experience 👌

Reply from Vodafone UK - Gosport
Franc was amazingly helpful and very knowledgeable.
Zero fuss upgrade and sim swap, would 100% recommend

Reply from Vodafone UK - Gosport
Frank was super helpful and knowledgeable- got me the best deal and the most helpful for roaming abroad. Made it painless - thank you!

Reply from Vodafone UK - Gosport
Lonnie in store sorted out what has taken 13 hours on the phone, 55 emails and 6 texts. Outstanding support given.

Reply from Vodafone UK - Gosport
Was really good and really helpful would definitely recommend and come back

Reply from Vodafone UK - Gosport
Extremely good customer care and informative with the best deals which match what was needed, big thumbs up 👍

Reply from Vodafone UK - Gosport
Took phone to store to get everything transferred over, Nick was polite and everything was done in a timely manner, thanks

Reply from Vodafone UK - Gosport
Had a new phone from the Gosport branch on 14th March. Lonnie was very helpful and was happy to answer any questions. Very pleased with the service.

Reply from Vodafone UK - Gosport
Absolutely fantastic customer service, brilliant communication and attentive. Full of knowledge and made sure I understand all the information

Reply from Vodafone UK - Gosport

Reply from Vodafone UK - Gosport
So helpful and patient explained everything so I understood

Reply from Vodafone UK - Gosport
Francesco was really knowledgeable, quick at addressing my concerns, polite and helpful . I am very grateful ☺️

Reply from Vodafone UK - Gosport
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.