Vodafone UK - Gosport Reviews 

157
TrustScore 5 out of 5

4.9

94 High Street, PO12 1DS Gosport, GB


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Rated 4 out of 5 stars

Good phone reception what I was not getting when with 02 as my phone kept cutting out, going robotic and putting calls straight to my voicemail and the phone not ringing so I got on line after googlin... See more

Company replied

Rated 5 out of 5 stars

We were passing on our way back to catch the ferry and go home to Southsea. On our list of things to do was go to the portmouth Vodafone. Honestly we are so grateful we came i to your store the help a... See more

Company replied

Rated 5 out of 5 stars

Brilliant Carl as he help me as was totally confused regarding package- he was so reassuring, I left the branch feeling relieved but also very happy and relaxed with the service I received from him S... See more

Company replied

Rated 5 out of 5 stars

Went into shop with my father in laws phone which hed managed to lock himself out of it Fran and Nick were both so helpful in factory resetting it. When I asked how much they refused payment they even... See more

Company replied


Company details


Contact info

  • 94 High Street, PO12 1DS, Gosport, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Frank was fantastic

Frank was fantastic. I am not technically minded and he took the time and lots of patience to help me switch from an iPhone to an android not just once but 3 times. I would highly recommend Frank and the Vodafoneshop in Gosport

October 6, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Chappell,

Thanks for the lovely review and fantastic support for Frank was fantastic.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A chap called Charlie.

A chap called Charlie.
I was on the cusp of leaving V & had already bought an alternative SIM. Increased costs & a visit to Huntingdon V shop did nothing. Charlie was articulate & helpful to the point of my staying with V.
A true "scholar".

September 29, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Paul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a multitude of task to do and…

Had a multitude of task to do and handled them with polite care couldn’t be happier with my experience

September 22, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Rosie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Vodafone…

Brilliant service from Vodafone Gosport. Lonnie was a great advisor helped with all my needs

August 25, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really customer from lonnie speedy…

Really customer from lonnie speedy service helped me get what I wanted

August 9, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Jake,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely fabulous service from…

Absolutely fabulous service from Lonnie! Thank you!

August 2, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Frieda,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy to pick up lonnie was a helpful…

Easy to pick up lonnie was a helpful colleague

July 29, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Michael,

Thanks for the lovely review and fantastic support for Lonnie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very very helpful for a woman who…

Very very helpful for a woman who doesn't know tech. Lonnie was great

July 29, 2025
Unprompted review
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Reply from Vodafone UK - Gosport

Hey Eileen,

Thanks for the lovely review and fantastic support for Lonnie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!

Frank was extremely helpful, polite and explained everything to me perfectly. I enquired regarding my handset payments coming to an end and I was looking to upgrade. Frank asked what my preference was I explained and he showed me the handsets fitting my preferences that were available. He explained clearly regarding billing/terms and conditions etc. Answered all questions I had, I can’t thank Frank enough for his time and help today. Excellent customer service and a credit to the team, a reason why I’ve been a long existing customer with Vodafone.

July 14, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Tiffany,

Thanks for the lovely review and fantastic support for Frank.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Francesco is a real asset!

Francesco is a real asset. Great experience.

July 2, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Gareth,

Thanks for the lovely review and fantastic support for Francesco.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Francesco was very helpful and friendly…

Francesco was very helpful and friendly and helped me look through all the different options that were available and found the best contract that suited me. He made it a very easy and good experience.

June 7, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Dom.

We're glad you had a positive experience. It's great to know that our agent Francesco was helpful in guiding you through the options to find the best fit for your needs.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Francesco

Francesco is super approachable and friendly. He took the time to go through the best options available for me and was very knowledgeable. Thank you Francesco!

June 7, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Megan.

We're happy to hear that you found our agent Francesco approachable and helpful.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good timing to deal the process.

Good timing to deal the process.

June 6, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Vera, we are pleased to hear about your fantastic recent experience. Thank you for your 5 star feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and support from lonnie…

Great service and support from lonnie and the team at the vodafone store in gosport

June 2, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Carmen,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl was great

Carl was great, very helpful & informative.

May 27, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Janet. Thank you for your review for Carl. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicholas in Gosport was very helpful…

Nicholas in Gosport was very helpful and patient with my 88 year old mother, transferring from BT to your selfs, A credit to your company.

May 22, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Sandra,

Thanks for the lovely review and fantastic support for Nicholas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, professional and prompt customer service.
Patient and courteous throughout.
Would definitely recommend seeing Fank at the Gosport branch.

May 19, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Zoe,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Frank is always so friendly and helpful

Frank is always so friendly and helpful

May 2, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Paul,

Thanks for the lovely review and fantastic support for Frank.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome job Lonnie

Awesome job Lonnie, thanks for the help

April 28, 2025
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Chris,

Thanks for the lovely review and fantastic support for Lonnie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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