Good phone reception what I was not getting when with 02 as my phone kept cutting out, going robotic and putting calls straight to my voicemail and the phone not ringing so I got on line after googlin... See more
Company replied
Location
Switch location94 High Street, PO12 1DS Gosport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were passing on our way back to catch the ferry and go home to Southsea. On our list of things to do was go to the portmouth Vodafone. Honestly we are so grateful we came i to your store the help a... See more
Company replied
Brilliant Carl as he help me as was totally confused regarding package- he was so reassuring, I left the branch feeling relieved but also very happy and relaxed with the service I received from him S... See more
Company replied
Went into shop with my father in laws phone which hed managed to lock himself out of it Fran and Nick were both so helpful in factory resetting it. When I asked how much they refused payment they even... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gosport
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
94 High Street, PO12 1DS, Gosport, United Kingdom
4.9
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Francesco was the most helpful…
Francesco was the most helpful technician I have come across. He explained everything very carefully. I'm over 80 and was so impressed with his knowledge and patience. Such a lovely young man!
November 12, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Janet,
This is amazing feedback for Francesco. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Nick couldn't have been more helpful
Nick couldn't have been more helpful. He wasn't making any money or commission from me but he took a lot of time to resolve my issue. Couldn't recommend him enough.
October 26, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hey Mark, It's great to see Nick took care of everything for you today 😊
Thanks for your feedback, The Vodafone Social Media team
Francesco has made updating our phones…
Francesco has made updating our phones a good experience.
October 25, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Jacquie,
Thanks for your review for Francesco. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The staffs are so friendly with the…
The staffs are so friendly with the customers I really liked the service 😊
October 19, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Vikram,
Thank you for taking the time to leave us a 5 star review! We're happy you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Gosport
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Went into shop with my father in laws…
Went into shop with my father in laws phone which hed managed to lock himself out of it Fran and Nick were both so helpful in factory resetting it. When I asked how much they refused payment they even refused a coffee, when ever I have a problem with my phone or my account these guys always go above and beyond....Thanks guys
September 28, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hello,
Thanks for letting us know what an amazing job Fran and Nick did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service and very helpful
Great service and very helpful, good customer experience
September 28, 2024
Unprompted review
Reply from Vodafone UK - Gosport
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Franc was awesome and lonnie has the…
Franc was awesome and lonnie has the patience of a saint as there was a really rude customer in at the time and he handled it very professionally
September 16, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hello, Kelly,
Thanks for letting us know what an amazing job Franc and did Lonnie at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Francesco was a big help
Francesco was a big help. Have problems at vodafone everytime but this time everything went smooth.
August 28, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Donmar,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Gosport
Hi Julie,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Gosport
Hi Molly. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everything went great
Everything went great with getting my new phone, thank you
July 31, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Katrina,
Thanks for taking your time to leave this feedback for our Gosport store. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Gosport
Hi Jenny. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly
Nick has explained everything very thoroughly, very friendly and made the whole process easy to understand
July 10, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Thanks for your review Jenny. It's great to hear Nick took the time to explain everything for you.
Thanks, The Vodafone Social Media Team
Totally delighted with the service I…
Totally delighted with the service I received at my Gosport branch,the manager was very helpful and took time sorting my new contract, staff from Reading branch should take note as the service at Reading is totally disgusting having spent 3 visits and 4 plus hours sorting what should of been a easy process,no one there wanted to help at all!! Well dune Gosport branch! 😊
June 11, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Mark,
Thanks for taking the time to write a review, we appreciate all of your feedback. It's great to see our Gosport team were able to turn this around! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A reasonably painless operation to…
A reasonably painless operation to upgrade handset and data transfer. All completed in 2 hours.
June 10, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Gerry. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I found my visit very interesting
I found my visit very interesting and everything was explained clearly
June 9, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Doreen,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Gosport
Hi Ian. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone contract
Very knowledgeable and helpful.Francesco has helped a couple of times now with contracts and phone issues.Highly recommend
May 18, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Sarah. Thank you for your review for Francesco. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant well looked after
Brilliant well looked after. Nothing to much trouble.
May 9, 2024
Unprompted review
Reply from Vodafone UK - Gosport
Hi Chris,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.