Vodafone UK - Gravesend Reviews 

207
TrustScore 5 out of 5

4.9

29 New Road, DA11 0AB Gravesend, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services... See more

Company replied

Rated 5 out of 5 stars

My agent Toby was very efficient, informative and jovial. His calm approach makes his customer service enjoyable. He throughly explained the process, the charges involved and the dates the chsnged... See more

Company replied

Rated 5 out of 5 stars

I had a problem redeeming the free 24 month Apple TV offer after having my Vodafone broadband installed. Several calls to Home Broadband Customer Services, over a few weeks, just promised a link that... See more

Company replied

Rated 4 out of 5 stars

Tomas was very helpful and gave clear information given regarding my new tariff today

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gravesend

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 29 New Road, DA11 0AB, Gravesend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

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4.9

All reviews

(207)

41,785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Met toby in gravesend shop today

Met toby in gravesend shop today. He was brilliant. Sorted out my pronlem easily and sold me a new phone. What a great salesman

December 24, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Lynda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Tomas

Great customer service from Tomas, answered my initial question well and managed to upgrade a phone and contract for me as well. Great service!

November 28, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Peter,

Thanks for the lovely review and fantastic support for Tomas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful, great customer service and thanks for doing me a good deal Tomas

November 22, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Andy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service come to the store…

Excellent service come to the store Vodafone Gravesend

November 15, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really nice and helpful.

Really nice and helpful.

November 2, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone store was very…

Tomas from the Vodafone store was very helpful.

October 28, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hi. We're glad to hear that you had a positive experience. Thank you for taking the time to share your feedback with us, it's greatly appreciated. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas give me great advice to me

Tomas give me great advice to me. He explain me everything deeply I am happy with service .thanks you he also treat me very well . 😇

October 28, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hi. We appreciate you sharing your positive experience! We're happy to hear that our service met your needs and that you were treated well. Thank you for the fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend store…

Tomas from the Vodafone Gravesend store was very kind and helpful.

October 14, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas and Toby were very kind and…

Tomas and Toby were very kind and helpful on giving me the best experience and best price as well.

October 14, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone store in…

Tomas from the Vodafone store in gravesend was very helpful and gave me the best price for my new tablet.

October 10, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend store…

Tomas from the Vodafone Gravesend store was kind and helpful to give me the best monthly price.

September 28, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am a regular customer of vofafone

I am a regular customer of vofafone. Toby is great man in staff. He is very kind and patient.Once my sim has blocked it takes two hours to sort it but he handle the situation so well. I appreciate this guy and recommend. Thanks man

September 16, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone store was very…

Tomas from the Vodafone store was very helpful and kind on giving me the cheapest price for my sim.

September 10, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Silpa,
Thanks for the lovely review and fantastic support for Tomas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone store was very…

Tomas from the Vodafone store was very helpful on giving me a good price.

September 10, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Daniel,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend store…

Tomas from the Vodafone Gravesend store was very kind and friendly to make my bill cheaper.

September 1, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Iona was brilliant in guiding me on the…

Iona was brilliant in guiding me on the phone package and saved me some money on my broadband!

August 29, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend store…

Tomas from the Vodafone Gravesend store was very helpful on making my bill cheaper.

August 29, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Sheila,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

MITRA was great easy to understand and…

MITRA was great easy to understand and explained everything perfectly !!

August 16, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

We're happy to hear that the explanation was easy to understand. We appreciate you taking the time to leave us this great feedback!
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend store…

Tomas from the Vodafone Gravesend store was very helpful and kind on giving me a cheap price for my sim.

August 15, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Duenphen,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful! Great chat. Thanks Toby

August 5, 2025
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Rish,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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