Vodafone UK - Greenwich Reviews 

227
TrustScore 5 out of 5

4.9

Unit 9 Crescent Arcade, SE10 9EJ GREENWICH, GB


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Rated 5 out of 5 stars

I visited the Greenwich store after I lost my phone. I was stressed out losing access to my contacts. Amjad assisted me to get New phone and transfer my data into the new device. Excellent service

Company replied

Rated 5 out of 5 stars

Excellent customer service, sorted all my internet and phone contract sorted all in one day. Set up my device and gave me excellent advice. Godwin and Sergio went above and beyond to provide the best... See more

Company replied

Rated 5 out of 5 stars

I came into the Greenwich store and was greeted by Sergiu. His customer service is amazing he was friendly and really helpful and helped me find the perfect phone for me. I highly recommend him his ma... See more

Company replied

Rated 5 out of 5 stars

Great location!! Staff were friendly and helpful. Knowledgable about services and managed to get ‘round a system glitch without waiting too long. Thank-you Vodafone Greenwich 🙏

Company replied


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  • Unit 9 Crescent Arcade, SE10 9EJ, GREENWICH, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

I came into the Vodafone Greenwich…

I came into the Vodafone Greenwich store to enquire about a mobile hotspot. I was attended to by Sergiu who was very tolerating of all my questions. I have been to the store a couple of times and commend him for his consistent customer service. I left a very satisfied customer.

April 18, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Lillian,

Thanks for the lovely review and fantastic support for Sergiu.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

Very friendly and willing to resolve…

Very friendly and willing to resolve all my questions.

April 17, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Biruk,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu is amazing

Sergiu is amazing, extremely careful and passionate about what he does.

April 17, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Georgina,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergio was very patient with us and…

Sergio was very patient with us and very helpful while choosing and setting up our new phones

April 17, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Ray,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amjad is an asset to the company

Amjad is an asset to the company, he is very helpful and knowledgeable. Thank you

April 16, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Waseem,

Thanks for the lovely review and fantastic support for Amjad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

As an help me a lot. Excellent service!!!

As an help me a lot. That was an excellent service. 🫶🫶🫶

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Susanne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evindar was really helpfully

Evindar was really helpfully. She help with my account and my app. 10 / 10 for the team.

March 29, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Alexandra,

Thanks for the lovely review and fantastic support for Evindar.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adman was amazing and very…

Adman was amazing and very helpful,thank you

March 27, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Patricia
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu was the BEST help with me today

Sergiu was the BEST help with me today. Very clear to explain everything and very friendly and super helpful!!!

March 21, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff there is very friendly and…

The staff there is very friendly and offers the best deals .

March 17, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We have been several times in Greenwich…

We have been several times in Greenwich branch. Sergiu,the assistant manager welcomed us in a warm manner. Also, with his experience he helped us immediately. Highly recommend, he is there until 6.30pm everyday🙂

March 17, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Mihaela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a major data speed issue which…

Had a major data speed issue which Vodafone customer service from many attempts couldn’t fix it or give me alternatives.

The one person that helped me figure out what I needed to do was Sergiu. He took me through the steps, advised me and ultimately fixed my issue.

He was very nice and we had a great calm chat.

If you have an issue with Vodafone and need help, Instore is the way to go. And Sergiu and his team are a credit to Vodafone.

March 12, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Chris,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Customer Experience

Customer experience is always outstanding thanks to Sergiu’s professional approach. Every time I visit the Vodafone store in Greenwich, he knows exactly what I need and always offers the best deals the company can provide. Definitely recommend! Keep up the great work, Sergiu!💪

March 13, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Eugene,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff got me up and running…

Helpful staff got me up and running again after losing my phone without any hassle

March 10, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional customer facing skills…

Professional customer facing skills ,ability to de escalate tense situations, strong interpersonal and safeguarding focus role. Shout to Mr Godwin the sales assistant

March 9, 2026
Unprompted review
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Reply from Vodafone UK - Greenwich

Hey Seye,

Thanks for the lovely review and fantastic support for Godwin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergio is very friendly

Sergio is very friendly, and efficient. My broadband renewal was a breeze!

March 7, 2026
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Dennis,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sergio.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evindar helped me with my upgrade and…

Evindar helped me with my upgrade and the service was excellent. She was very professional, knowledgeable, and made the whole process quick and straightforward. Really great customer service!

March 6, 2026
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Ahmed,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evindar was extremely helpful when…

Evindar was extremely helpful when assisting me with my upgrade at the Vodafone store. They were friendly, patient, and explained everything clearly, making the whole process quick and easy. I really appreciated their professionalism and excellent customer service. Thank you for making the experience smooth and stress free!

March 6, 2026
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Ibrahim,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu and Godwin were great

Sergiu and Godwin were great, I got a super SIM only deal and a lot of information from both of them, would definetly recommend this store for everyone.

March 6, 2026
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu was brilliant and helpful with…

Sergiu was brilliant and helpful with my issue. I would definitely recommend this store for politeness and being helpful.

March 6, 2026
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey James,

Thanks for the lovely review and fantastic support for Sergiu.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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