I visited the Greenwich store after I lost my phone. I was stressed out losing access to my contacts. Amjad assisted me to get New phone and transfer my data into the new device. Excellent service
Company replied
Location
Switch locationUnit 9 Crescent Arcade, SE10 9EJ GREENWICH, GB
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Excellent customer service, sorted all my internet and phone contract sorted all in one day. Set up my device and gave me excellent advice. Godwin and Sergio went above and beyond to provide the best... See more
Company replied
I came into the Greenwich store and was greeted by Sergiu. His customer service is amazing he was friendly and really helpful and helped me find the perfect phone for me. I highly recommend him his ma... See more
Company replied
Great location!! Staff were friendly and helpful. Knowledgable about services and managed to get ‘round a system glitch without waiting too long. Thank-you Vodafone Greenwich 🙏
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Greenwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 9 Crescent Arcade, SE10 9EJ, GREENWICH, United Kingdom
4.9
Excellent
227 reviews
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Sergiu
Sergiu, I really do much appreciate for your services and kind supports as a Vodaphone customer!
Thanks!
June 15, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi. Thank you for your review for Sergiu. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Service provided by Sergiu
Amazing Service provided by Sergiu. So much patience and dedication. Highly recomend.
May 27, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Diego. Thank you for your review for Sergiu. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to the store to get replacement…
Went to the store to get replacement for the phone I lost, the guys at the Greenwich store were lovely, made the process stress free and smooth. They helped me recover my data into the new phone
May 17, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Teddy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Greenwich
Hey Seran,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a nice time upgrading my phone…
I had a nice time upgrading my phone and chatting to Micah.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Meghan,
Thanks for the lovely review and fantastic support for Micah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sergio at Vodafone provided an…
Sergio at Vodafone provided an outstanding customer experience from start to finish. He was not only knowledgeable and efficient but also incredibly patient and friendly, taking the time to clearly explain all options and ensuring I fully understood everything before making any decisions. His professionalism and genuine willingness to help made the entire process smooth and stress-free. It’s rare to come across someone so committed to excellent service—Sergio truly went above and beyond, leaving me feeling valued and confident in my choice with Vodafone.
April 19, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Danni,
This is fantastic to hear! We really appreciate the feedback for Sergio.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely useless on everything.
Quick reply to the reply
LOL- call us, almost impossible to get someone with any understanding of the company on the actual phone. You get outsourced support via chat that are helping 20 people at once, clearly, and know nothing about the company I’ve wasted a combined two working weeks minimum calling or chatting them. Yesterday I chatted with an agent about returning the extra equipment and it was 43 minutes - they couldn’t tell me anything. I asked one question - tell me the serials or MAC addresses if the provisioned equipment, they wanted me to explain why I needed that info, then to go through a FOURTH security check.
So, that’s going in a landfill sadly - they clearly have no record of sending it to me. Why should I care.
—
Switched broadband. They sent me two modems, never arranged for the non provisioned.
I lost 18% of my speed when I switched from BT. Told them there was a problem, in fact what it was (as a highly technical 30 year professional) - they argued, 8 months later they rewired when someone new moved in, speed fixed.
The mobile signal connects almost nowhere in London. Even if it says it is, it’s not. Trying to break the contract for failure to provide service.
Their answer, report the issue when you’re in the spot that’s not working …. How?!?! Alternately, they want me resetting mobile settings on my phone whenever I change areas. They just don’t have a clue.
Their customer service is awful, they have terrible coverage, their broadband is weaker than the competition even using the same lines. They don’t listen. They don’t try to
I absolutely HATE this company. I can’t wait to move every service in November. Don’t be tempted by switch pricing. They’re the absolute worst.
April 19, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Amazing staff and a very good service.
April 6, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Amritam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was with 3g
I was with 3g , the network was awful, a friend of mine advised me to switch to Vodafone called them today and it was the best experience I’ve ever had,
Gulban was a good communicator who helped explaining, she was able to advise perfectly on what’s best for me , really appreciate your help, thank you.
April 3, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Khalid,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Godwin was amazing solving all my…
Godwin was amazing solving all my issues thank you Godwin Vodafone is lucky to have you and I will recommend his service to all my family, friends and colleagues 😀
March 8, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Was dealt with by Sergiu 👍🏻
Was dealt with by Sergiu - most helpful person ever
Couldn’t do enough for me and got everything sorted
March 7, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Dave,
Thank you for your review for Sergiu. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Good and quick service
March 5, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Lost Sim - Super helpful and friendly staff
Super helpful and friendly staff, had an issue with my sim being stolen and the team
Were very efficient on providing advice.
February 24, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hello, John,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sergio was very helpful with the sim…
Sergio was very helpful with the sim swap.
February 15, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Li,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Greenwich
Hi Ndriqim, Thanks for your fab feedback ☺️ All the best, The Vodafone Social media Team
Well-placed store. Great store.
I came into the Vodafone shop by the Cutty Sark station to get a Pay as You Go SIM. Sergiu assisted me and was very helpful. He proposed many options, Pay Monthly etc.
January 17, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Meena,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Sergiu at Vodafone Greenwich has been…
Sergiu at Vodafone Greenwich has been amazing! He has been very patient in helping me with my iPhone trade in, looking at my broadband account and helping me save money and also helped me set up my Apple Watch account. He has been very funny, I have enjoyed his company and recommend him to any customers! We hope that management see what an asset he is!! Thank you Sergiu!
January 12, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Nicola,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Omg SERGIU IS AMAZING!!!
Omg SERGIU IS AMAZING!!!
Came in to update broadband! And Sergiu was so helpful!!! Absolutely the best salesperson and really kind when I knew nothing about my account!!!
January 12, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Ashley,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Sergiu
Excellent service from Sergiu! Recommend for everyone!
January 11, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
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