I visited the Greenwich store after I lost my phone. I was stressed out losing access to my contacts. Amjad assisted me to get New phone and transfer my data into the new device. Excellent service
Company replied
Location
Switch locationUnit 9 Crescent Arcade, SE10 9EJ GREENWICH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service, sorted all my internet and phone contract sorted all in one day. Set up my device and gave me excellent advice. Godwin and Sergio went above and beyond to provide the best... See more
Company replied
I came into the Greenwich store and was greeted by Sergiu. His customer service is amazing he was friendly and really helpful and helped me find the perfect phone for me. I highly recommend him his ma... See more
Company replied
Great location!! Staff were friendly and helpful. Knowledgable about services and managed to get ‘round a system glitch without waiting too long. Thank-you Vodafone Greenwich 🙏
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Greenwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 9 Crescent Arcade, SE10 9EJ, GREENWICH, United Kingdom
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service I’m very happy to come…
Good service I’m very happy to come this Vodafone store
Thank you
January 9, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Thanks for the fantastic review, Sampath! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Greenwich
Thanks for the five star review, Akhil. If you ever need help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was served by Faraz and he was really…
I was served by Faraz and he was really helpful and sorted out everything for me
January 7, 2025
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Kathy,
Thank you for taking the time to leave us a 5 star review! We're glad to hear everything was sorted for you.
Thanks,
The Vodafone Social Media Team
Mike from the Greenwich Vodafone store…
Mike from the Greenwich Vodafone store was incredibly kind, helpful, and knowledgeable. He took the time to thoroughly explain the differences between mobile broadband and home broadband, as well as how each works independently. I truly appreciate his clear and detailed explanations, which made everything so much easier to understand.
December 24, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi there,
Thank you so much for taking the time write such a fantastic review. This is just what we aim for - well done Mike! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you Sergiu
I had the pleasure of being served by Sergiu in the Greenwich Vodafone store. From the minute I walked in I was greeted with amazing customer experience, and a pleasant atmosphere. I had a lot of questions, and Sergiu answered all of them with such grace and patience. I was feeling abit overwhelmed with the upgrading of my phone and the whole process surrounding it but he put me at ease and made the whole process smooth and enjoyable with a smile on his face the whole time. Easily one of the best experiences I've had with Vodafone. Sergiu was amazing ! Thank you for all of your help, I won't be going to any other Vodafone store !
November 24, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hello, Dee,
Thanks for letting us know what an amazing job Sergiu did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Micah was a wonderful rep at the Greenwich store. Very happy with the service and my new plan.
November 21, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Ucci,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and takes their time for…
Very helpful and takes their time for customers.
November 18, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Dionne,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Greenwich
Hi XinYu,
Thanks for taking your time to leave this review. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Superb experience
Superb experience and excellent communication.
All details were thoroughly explained by Fernando. I have really appreciated his services.
Keep it up
Guido
November 12, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Guido,
Thanks for taking your time to leave this review for Fernando. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Horrible customer service
I've been with Vodafone for over 10 years, and while the connection is just average—nothing special—the real issue is their terrible customer service. Anytime you have a problem, you're looking at spending over an hour trying to resolve it, and even then, there's no guarantee it will be sorted in one go.
I have four numbers on my business account, and I requested to remove two back in August since they're now used for personal purposes. Yet, they’re still invoicing me for them. When I reached out to ask why, they simply said, “they’re still active.” Seriously? And to top it off, they asked, "Have you moved them to another provider?" Why should I have to do that? I just want to stop paying for lines I no longer need. Now, I’m seriously considering switching to another provider.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hello, Alexa,
Thanks for taking the time to leave feedback on your experience. It's disappointing to hear that some of your numbers haven't been cancelled as expected and that you're still being charged, as we appreciate the importance of getting things right first time.
If the numbers in question are now being used for personal, but the users would still like to keep the number, a Transfer of Ownership can be requested. You can find out more about this here: https://vodafone.co.uk/too
Alternatively, to get this resolved, please reach out to the Business Team using the contact details here: https://www.vodafone.co.uk/business/contact-us
Thanks,
Vodafone Social Media Team
Very patient and helpful.
Very patient and helpful.
A pleasant experience.
Will recommend to my friends
October 10, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sergio provided a first class service…
Sergio provided a first class service and was patient, friendly, professional and helpful.
October 5, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Caleb has fantastic customer service…
Caleb has fantastic customer service skills.. is a pleasure and very thorough.
I had a Great experience dealing with him.
October 3, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Ck,
Thanks for your review for Caleb. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Amazing experience at the Greenwich…
Amazing experience at the Greenwich store thanks to SERGIU. I needed to go on a plan and he was super helpful in explaining everything. Definitely sticking with Vodafone !!
October 2, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi there,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in Greenwich store.
Thanks,
The Vodafone Social Media Team
The magic of Sergio!
Sergio is incredible. Always puts the customers first and offers credible solutions. What an asset of an employee you have!
September 28, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
I have to say the service from vodafone…
I have to say the service from vodafone greenwich is great team is very helpful and help me with my purchase of the iphone 16 i strongly recommend vodafone to anyone 😀 Fernando he's the best
September 25, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Ashish,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fernando was amazing with me helped me…
Fernando was amazing with me helped me from a-z they got me a diet coke was very friendly and really easy to be with i absolutely loved them
September 17, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Shozeb,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Fernando and the great service he has provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Phone upgrade
Sergu was extremely professional, knowledgeable & friendly. Everyone needs a Sergu in their life
September 15, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hi Lisa,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Efficient and friendly
Sergiu at Vodafone was incredibly helpful and professional 👍
September 14, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Reem,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sergui was so helpful and kind
Sergui was so helpful and kind
He helped resolve my issues with every solution and successfully solved it! I’m so grateful!
September 14, 2024
Unprompted review
Reply from Vodafone UK - Greenwich
Hey Mary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.