Vodafone UK - Greenwich Reviews 

227
TrustScore 5 out of 5

4.9

Unit 9 Crescent Arcade, SE10 9EJ GREENWICH, GB


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Rated 5 out of 5 stars

I visited the Greenwich store after I lost my phone. I was stressed out losing access to my contacts. Amjad assisted me to get New phone and transfer my data into the new device. Excellent service

Company replied

Rated 5 out of 5 stars

Excellent customer service, sorted all my internet and phone contract sorted all in one day. Set up my device and gave me excellent advice. Godwin and Sergio went above and beyond to provide the best... See more

Company replied

Rated 5 out of 5 stars

I came into the Greenwich store and was greeted by Sergiu. His customer service is amazing he was friendly and really helpful and helped me find the perfect phone for me. I highly recommend him his ma... See more

Company replied

Rated 5 out of 5 stars

Great location!! Staff were friendly and helpful. Knowledgable about services and managed to get ‘round a system glitch without waiting too long. Thank-you Vodafone Greenwich 🙏

Company replied


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  • Unit 9 Crescent Arcade, SE10 9EJ, GREENWICH, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Sergio made my stressful SIM transition…

Sergio made my stressful SIM transition EXTREMELY easy and smooth. Great attention, will come back.

September 7, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Alexa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Sergiu and Caleb

Amazing service from Sergiu and Caleb. Incredibly helpful, friendly and efficient. The best telecom/mobile wxperience I have ever had.

August 16, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good friendly service - special thanks to Sergiu

Good friendly service, polite and got me sorted in no time,will be coming back to see Sergiu in future for help and advice with my Vodafone needs. Mark Whitear.

August 7, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Mark,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergio managed to sort out the upgrade…

Sergio managed to sort out the upgrade I've been working on for a few weeks. Very friendly too.

August 3, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hello, Rowan,

Thanks for letting us know what an amazing job Sergio did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu is very helpful !

Sergiu is very helpful !

July 31, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Hey Cheng,

This is a great review for Sergiu. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Best customer service and deals!

Best customer service and deals!

July 26, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Arushi,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu made the experience absolutely…

Sergiu made the experience absolutely amazing!

July 19, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sergiu is amazing

Very helpful and friendly service!Well done !!Special thanks to Sergiu!!

July 19, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, supportive, helpful

July 7, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hello, Lucy,

Thanks for taking the time to leave a positive review. We're glad you're enjoying the service!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Caleb was amazing very helpful and…

Caleb was amazing very helpful and patient a d made sure I got the b3st deal. Then transferred all my info over as well

July 7, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hello, Marnell,

It's always our aim to provide a great customer service, so it's wonderful to hear that Caleb delivered. Thanks for taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful

Had a very good, helpful, quick experience.

July 4, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Wiktoria,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and explained everything properly and gave a good offer

Great customer experience

June 27, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Nitin,

It's great to hear about your recent experience and feedback. Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were really helpful and gave us good deal.

The staff were really helpful and explained everything properly

June 27, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Rebel,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good Samaritans

Had a problem with my phone. Serge me Michael really helpful and patient. A credit to Vodophone!

June 13, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Paul,

It's great to hear your phone is now as it should be. Thanks for your review for Serge and Michael. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Sergiu was absolutely amazing

Sergiu was absolutely amazing. Quick and helpful! Couldn’t recommend him more.

June 9, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Abigail

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was very happy with the customer…

Was very happy with the customer services was well spoken very helpful would highly recommend this store

May 31, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Sharleyne,

Thanks for taking the time to share this positive feedback with us! We really appreciate the 5 stars.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Listening

Caleb listened to my issues asked and found out what I actually required then sorted it out for me and guess what? Its working

May 23, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi Sharon. Thank you for your review for Caleb. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Experience

Micah was very helpful and professional. Process of upgrading was simple and easy and he offered me great advice on what phone to go for.

April 1, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hi. Thank you for your review for Micah. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and good service

Polite and good service

March 22, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff he is very good

The staff he is very good

February 27, 2024
Unprompted review
Vodafone UK - Greenwich logo

Reply from Vodafone UK - Greenwich

Hey Dapo,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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