Can not thank the gentlemen enough - friendly , efficient , fantastic service. It’s a pleasure visiting the store. Thank you so much guys !
Company replied
Location
Switch location397-399 Mare Street, E8 1HY LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more
Company replied
I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... See more
Company replied
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hackney
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
397-399 Mare Street, E8 1HY, LONDON, United Kingdom
4.8
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience and great staff…
Great experience and great staff overall very satisfied.
August 23, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Thanks for your fab feedback Hector, it's always good to see such complimentary words for our team
All the best, The Vodafone Social Media Team
Very polite and Very cooperative for…
Very polite and Very cooperative for customer doubts and helpful response received from the Hackney staff. Thanks for your support
July 9, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi Teja,
It's great to hear about the positive experience which you received in store. We appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Worth the Trip to Vodafone in Mare Street, Hackney.
I have been using Vodafone for 13 years.
Normally I Use the store at Mare Street, Hackney.
The reason being is that the accessibility and customer service suits me.
There have been a couple of questions that I have been on my mind the last couple of months. Face to Face interaction benefits derives satisfaction.
Sonny has been with the store for some time.
Being a familiar face, I gave him a couple of questions.
After an hour with this professional, he more than met my expectations.
Walking away, I felt all of my box's had been ticked.
Thank you Vodafone and especially to Sonny for putting a beneficial package together for me.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi there,
Thanks for taking the time to share this feedback with us. We're delighted you got the help and support you needed and had a great experience in the process!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Ricardo has been great and helpful…
Ricardo has been great and helpful streamlined the upgrade process
April 23, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi Nhat,
Thank you for reviewing and sharing your feedback for Ricardo.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I’ve had an amazing 5 star service
I’ve had an amazing 5 star service. He was very helpful with everything. I would definitely recommend everyone to Azmol. Definitely would come back again. Very communicative, explained everything twice. Amazing experience.
April 23, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi Deimar,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great services Ricardo was amazing…
Great services Ricardo was amazing helped me with my contract from start to finish. We had great conversations and went through everything. Thank you again
December 11, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hi Tofail,
Thanks for your review and feedback for Ricardo.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing work by Jason will have…
Amazing work by Jason will have vodafone as my provider for many years to Come.
February 12, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi gamu,
Thanks for your review for Jason. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I am really happy with the customer…
I am really happy with the customer services provided by Ricardo at the Hackney central branch. He seemed very confident and was able to successfully complete my queries. Verry well done Ricardo
January 30, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi Customer,
This is lovely feedback for Ricardo. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Friendly and helpful staff
January 19, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hey Emilia,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service, friendly staff. Very informative and accurate information before the purchasing of my new iPhone. Highly recommend
January 15, 2024
Unprompted review
Reply from Vodafone UK - Hackney
Hi Sofia. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rude and Unprofessional Advisor
Today, at around 14:55, I went to Hackney Vodafone to exchange my phone to a different colour. I approached one of the workers at the “Ready to Help” desk (he had a grey cardigan, quite young). He told me that I am unable to do an exchange and Vodafone ONLY does returns in order to change the colour. I told him I had been on the phone with Vodafone and he said “I don’t know what to tell you, it will affect your credit”. I then left the store and was told by Vodafone that it is not needed to run a credit check.
He was very rude, unprofessional, and had me travel all the way to the other side of London to get a simple dolour change. Absolutely ridiculous. I am extremely disappointed with the level of service I received, and it has eroded my confidence in the brand. I ended up cancelling my contract all together as it is before the 14 days of purchase.
Your worker has a nasty attitude.
December 21, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hi Jaden,
I am sorry this has happened as this is absolutely not the experience we ever want any of our customers to have.
So we can investigate this further and get this dealt with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
Very good very helpful lovely work from…
Very good very helpful lovely work from sonny and jason
December 21, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Great service, Azmol restored my faith in Vodaphone. Thanks
November 8, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Shanur,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jason was professional very friendly…
Jason was professional very friendly and took his time and attention with me and my family to find the best deal available.
October 23, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Randy,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Expert and Friendly service
I had my phone pickpocketed and came here to sort it out. Jason was extremely helpful and informative about the process, and the current deals they had, as well as picking the right plan and the right phone.
Overall the experience was very professional and friendly, and he made sure I had the best experience.
While serving me, he made sure people were not waiting in vain as well. Great staff.
October 2, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Gaye,
Thanks for letting us know what an amazing job Jason did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff were extremely friendly and…
The staff were extremely friendly and helpful both times I visited in the last week, amazing service!
September 18, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Kelly,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience with Jason and Azmol…
Great experience with Jason and Azmol today at the vodafone store in hackney! They've helped me get a sim card after a long wait with other service providers and made the whole experience very pleasant. Would recommend !
September 1, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Joy was really helpful and quick at…
Joy was really helpful and quick at sorting out my needs
August 29, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jason was very kind and extremely…
Jason was very kind and extremely helpful and patient with my questions and requests.
August 29, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Beatriz,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service !
Great customer service !
I wanted to change my mobile network to Vodafone and went to the store , the staff was very friendly.
I was taken care from Alesia, with her assistance I got the best offer I could get and I am very happy with that .✌️
August 7, 2023
Unprompted review
Reply from Vodafone UK - Hackney
Hey Dani,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.