I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always polite and ready to help ,shout out to sharon and Danny ,talking me through different options for my new phone and for helping my dad with an issue with his current phone .
Company replied
I recently visited Vodafone to purchase a new iPhone on contract, and I couldn’t be happier with the experience. Tommy looked after me from start to finish, giving his full attention and making sure... See more
Company replied
Danyal was exceptional at sorting out my data problem and was able to provide me with an excellent deal. He also sorted my husband out with a new phone and, again, an excellent deal. Lovely and ple... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.8
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service provided by Lisa…
The customer service provided by Lisa was very efficient. She provided help sorting my issues and was polite and helpful.
June 14, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Claire,
Thanks for letting us know what an amazing job Lisa did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant experience at Vodafone…
Brilliant experience at Vodafone Halifax by Saif. Sorted my sim and my Vodafone account.
June 2, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Jean. Thank you for your review for Saif in our Halifax store. It's always lovely to read such great feedback. If you ever need anything, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Explained thoroughly, clear communication and service with a smile. Taz is the best sales advisor
May 27, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Betty,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
BEST CUSTOMER SERVICE- SAIF
Absolutely fantastic service by Saif in the Halifax Store. Would definitely recommend him for all your telecommunication needs. Sorted out my Broadband and Telephone line.
May 25, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Imran,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt my vodaphone technician went out…
Matt my vodaphone technician went out of his way to help today and sort my phone out even though it took a long time he has been so helpful I couldn’t ask for anyone better.
May 20, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Adele,
It's great to hear Matt took the time to make sure you left with the issue resolved. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Had an awesome experience in store with…
Had an awesome experience in store with Matt today. So very helpful and made the swap to a new iPhone stress free. Totally recommended. 😊
May 16, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Tracy. Thank you for your review for Matt. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Very helpful
Received excellent customer service from Tasmia today, who was able to answer all my questions in a very helpful and courteous manner, especially as I was taking out a contract for the first time.
May 11, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone are best at the services
Vodafone staff in Halifax are absolutely amazing.
May 4, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Mohammed, It's great to see our team in the Halifax store left such a positive impression on you.
Thanks again,
Vodafone Social Media Team
Halifax Store Friendly Service
As usual used my local store in Halifax because the staff are very friendly plus Taz was extremely helpful in setting up my new contract and iPhone.
May 3, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Nicholas,
Thanks for your lovely review and feedback for Taz and our Halifax store.
We're also here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent customer service
I came in to upgrade my phone and contract and was helped by Nanni who made the whole process easy and relaxed. Excellent customer service from a lovely member of staff, a credit to the store.
April 24, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Trish,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Suberb service from Matt the Store…
Suberb service from Matt the Store manager. Would recommend
April 22, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Michael,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Tasmia was fabulous
Tasmia was fabulous. Very friendly, warm and chatty while being very efficient. She know about the probity’s available and was able to advise. Her technical know-how was first class. Excellent service.
April 20, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Andy,
It's great to hear such positive feedback for Tasmia, it's always appreciated! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Very helpful n friendly experience with…
Very helpful n friendly experience with an upgrade at the shop.
Lisa is a credit to the team.
April 14, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey David, thank you for your support and feedback. If you can let us know let us know the name of the store you spoke to Lisa in, we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team
Had a great experience !
Went to Halifax Vodafone shop and Nanni was our assistant. Was brilliant doing her job very professional and has so much patience with us ! Best customer service from Nanni! I would recommend her for advice!
April 12, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Tania,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.