We were in a bit of a state and didn’t really know what to do to rectify our situation. We were with Vodafone but the contract we were on was too expensive for the little use had. We swapped to... See more
Company replied
Location
Switch location5 Southgate, HX1 1DL Halifax, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. i went into store and had so much trouble with you fibre or brsk and the vodafone staff were lovely and helped me save money and cancel my current provider. the customer service is... See more
Company replied
I came into the Vodafone store in an absolute panic because my phone was completely overrun with viruses. I was expecting to wait ages, but Danny served me right away—zero wait time! He sorted the who... See more
Company replied
I popped into the store because had a problem with my new network. Was assisted by Taz who was brilliant and so helpful. The n fact she was so helpful that I decided to bite the bullet and buy a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Halifax
Written by the company
Contact info
5 Southgate, HX1 1DL, Halifax, United Kingdom
4.9
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and easy and fast to deal…
Very helpful and easy and fast to deal with and get a new plan out
March 30, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Zac,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Taz was so helpful couldn't do enough…
Taz was so helpful couldn't do enough for us. Explained everything fully, and made us laugh!
March 22, 2024
Unprompted review
Reply from Vodafone UK - Halifax
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Tommy was an absolute gentleman made my…
Tommy was an absolute gentleman made my purchase very easy and great with me not being very technical
February 21, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Michael,
Thanks for your review for Tommy. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Superb service
Sales advisor really helpful, made change so easy good service. Saved me money!
February 15, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Janet,
Thanks for taking the time to share this great feedback with us. It's great to hear you've managed to get a fantastic deal and even save some money.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic help from Lisa in…
Fantastic help from Lisa in Halifax.Nothing was too much trouble.First class service xxxx
Maureen Williams
February 14, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Clive,
Thanks for taking the time to review and share this feedback for Lisa.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very kind and honest and very patient.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Ellie,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Got my phone upgraded by Taz
Got my phone upgraded by Taz. She did everything possible to get the best deal for me and helped with trading in my old phone. She’s been amazing.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi. Thank you for your review for Taz. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good customer service on upgrading…
Very good customer service on upgrading to the new iPhone 15
February 3, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Richard. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Halifax
Hello Ben,
Fantastic to hear about Jacobs support, thank you for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Taz was fantastic
Taz was fantastic. Very professional, knowledgable and helpful.
January 12, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Nikki,
Your feedback is much appreciated, thank you. We're really glad that you had a positive experience in store with Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Went to vodafone Halifax last week
Went to vodafone Halifax last week. had a discussion with Tommy who was very helpful, about the cost of my plan but ran out of time, agreed to return and did so yesterday. Tommy was busy with another customer but a young woman finished having her lunch, came down and started to deal with me What a waste of time she ignored the advice Tommy gave me last week, quoted me plan prices more than double those discussed by Tommy.
She refused to take notice of what I was telling her in a rude and aggressive manner. Despite my protests she just continued and I told her I would leave vodafone after many years being a customer.and I did. i am now with tesco paying less ang enjoying 11 times more gigs
January 10, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Robert,
Thanks for taking the time to leave your review. I'm sorry to hear about the experience you've had when visiting one of our stores.
We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Hafsah was patient and very helpful …
Hafsah was patient and very helpful Would definitely recommend she helped me solve all my issues
January 6, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Jeanette. Thank you for your review for Hafsah. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tommy... what a lad!
Tommy... what a guy! What a well mannered individual and cut my bill down a nice little sum.
January 6, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Anthony. Thank you for your review for Tommy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
helpfull and good…
The adviser was verry helpfull and good despite hassle with the transfer of my apps. Tasmia was excellent in her service. Great asset to the team.
January 5, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hey Richard,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service from Tom and the rest of…
Great service from Tom and the rest of the staff in Halifax
January 4, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hey Ernie,
Thanks for letting us know what an amazing job Tom did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came into store to upgrade
Came into store to upgrade. Tommy was a massive help. So informative and excellent customer service. He offered to set it up for me and I was looked after very well. The whole team were great and very attentive and friendly.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Halifax
Hi Lesley,
This is such an amazing review for Tommy. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
First day in the UK and was served by…
First day in the UK and was served by Lisa she was very helpful and friendly. Made the experience easy.
December 29, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hey Rachael,
Thanks for letting us know what an amazing job Lisa did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great help from Tommy at the Halifax store
We visited the Halifax store with my mother and Tommy was great. He talked us through the upgrade options and helped us understand the different costs. Wonderful to know we have people to talk to when we need. Thanks Tommy!
December 17, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Guy,
This is a great review for Tommy. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
was a lovey guy very helpful solved my…
was a lovey guy very helpful solved my problem straight away great manners definitely recommended
December 6, 2023
Unprompted review
Reply from Vodafone UK - Halifax
Hi Chantelle,
This is such an amazing review for our Halifax colleague. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.