Vodafone UK - Harrogate Reviews 181

TrustScore 5 out of 5

4.8

Unit 4 , Victoria Centre, HG1 1AE Harrogate, GB


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Rated 5 out of 5 stars

I had a great experience at Vodafone in Harrogate. I went in to upgrade my iPhone to the new iPhone 17 and was helped by Cam. He was very approachable, professional and knowledgeable about the iPhone... See more

Company replied

Rated 5 out of 5 stars

Kyle was polite and very helpful. He reduced my bill and increased my data allowance. It was all so easy and I’m very happy. Thank you Kyle in Harrogate.

Company replied

Rated 5 out of 5 stars

Alex was amazing from start to finish. Found us the best deal possible whilst also being transparent and accommodating to what we needed. What made it even more of an accomplishment was it was his fir... See more

Company replied

Rated 5 out of 5 stars

We visited the Harrogate store today, to look at a new phone contract and new phone. We were helped by assistant manager, Cameron, who was knowledgeable and very patient. He took the time to explain... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Harrogate

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 4 , Victoria Centre, HG1 1AE, Harrogate, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Kyle was polite and very helpful

Kyle was polite and very helpful. He reduced my bill and increased my data allowance. It was all so easy and I’m very happy. Thank you Kyle in Harrogate.

May 21, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey R Bradley,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Kyle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from cam top man

May 16, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Mark,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Alex's were able to assist with…

Both Alex's were able to assist with all our queries and provided great advice with their help being excellent

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Wilma



Thank you for your review. It's always lovely to read such nice feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Matt at Harrogate Vodafone was helpful and knowledgeable. A good experience

May 5, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Beverley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff there are really friendly and…

The staff there are really friendly and helpful. Alex I think he was a manager ,went that extra mile helping with a problem that I had. 5 star service from all the staff at Harrogate.
Janette.

May 6, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Janette,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

I was looked after by Tom in your…

I was looked after by Tom in your Harrogate shop, he was excellent and professional the way he dealt with my Contract and getting me a new phone.
I would always prefer to go into a branch than deal with someone over the phone, I did try this before going into the Harrogate shop, but could not understand your rep, and he couldn’t understand me, pretty much a waste of time !!!

May 3, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Martin,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous 👌 experience

Fabulous 👌 experience. Alex was fantastic and very knowledgeable. Great experience thankyou. 👍

May 3, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Louise,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex P was fantastic in shop for…contract change

Alex P was fantastic in shop for changing are contracts and with his knowledge.

May 3, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Mark,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex helped us today with WiFi and he…

Alex helped us today with WiFi and he was brilliant! So friendly and knowledgeable!

May 3, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Laura,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience!

I had a great experience at Vodafone in Harrogate. I went in to upgrade my iPhone to the new iPhone 17 and was helped by Cam. He was very approachable, professional and knowledgeable about the iPhone I wanted & explored different options for deals. Thanks so much for your help, Cam!

April 25, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Charlotte,

Thanks for the lovely review and fantastic support for Cam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help in store from the lads

Great experience once again from the lads in store always helpful :)

April 28, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hey Amber,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Do yourselves a favour if you go here…

Do yourselves a favour if you go here READ carefully your agreement My router was awful (City Fibre) to blame here. We nearly lost the business landline. Had to cancel all Vodaphone and go back to Virgin to get any sense
Been a nightmare five weeks Told by store saleman We are just a franchise any problems get in touch with Vodaphone Dial 191 he said- would if I had a landline!

March 20, 2026
Unprompted review
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Reply from Vodafone UK - Harrogate

Hello Steve,

I'm really sorry to hear about the trouble you're facing with your Broadband services - this isn't the experience we want for our customers. We'd like to make things right for you.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm

If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex is great

Alex is the best. Cant believe he has moved from Dewsbury Store. He was very helpful and i always asked for him. Looks like i am going to have to travel to Harrogate!!

March 12, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Angela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I Went in to get wifi sorted for a flat…

I Went in to get wifi sorted for a flat im moving into and as soon as i was in it was a very quick and easy process thanks to Alex and Matt. Discounts and vouchers from having a existing Vodafone account and being shown all the options which made it all simple to get sorted

April 4, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Joel,

Thanks for the lovely review and fantastic support for Alex and Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt and Alex have been extremely…

Matt and Alex have been extremely helpful and kind.
I couldn't have changed my phone's or broadband without their help and I am amazed how much they saved for me

March 25, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Angela,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful alex sortes my contract

March 23, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Jean,

Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harrogate Vodafone

Both Alex’s were extremely helpful after I’d had a lot of messing about with Vodafone online/phone. They both did everything they could and were extremely knowledgeable.

March 17, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey LD,

Thanks for the lovely review and fantastic support for both Alex's.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Alex was so helpfull made my experiance…

Alex was so helpfull made my experiance so easy

March 17, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey John,

Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

excellent customer service and overall…

excellent customer service and overall a very nice guy helping me

March 6, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was brilliant and helped with…

Matt was brilliant and helped with everything I needed I would recommend to anyone

February 18, 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Rose,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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