I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above... See more
Company replied
Location
Switch locationUnit 4 , Victoria Centre, HG1 1AE Harrogate, GB
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Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place. He fou... See more
Company replied
Tom is an excellent assett to your company, he took the time to go through everything and didnt make me feel stupid for asking to many questions.
Company replied
We visited the Harrogate store today, to look at a new phone contract and new phone. We were helped by assistant manager, Cameron, who was knowledgeable and very patient. He took the time to explain... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Harrogate
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 4 , Victoria Centre, HG1 1AE, Harrogate, United Kingdom
4.8
Excellent
197 reviews
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Hello Vodafone
Hello Vodafone, I wanted to distinguish an employee you have in the Harrogate store, his name is Dan, for all the work and effort and joy he transmits, please take this into account and I think there is no better person to take the Vodafone Harrogate store to another level, thank you and we will see you soon
November 28, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Alberto,
What brilliant feedback for Dan! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Calling options
Tom really helped my mum discuss options for landline and WiFi calling. This helped my my mum make an informed decision. He was very patient and explained in easy terms. Many thanks.
November 20, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Roshanara. Thank you for your review for Tom. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience picking up my new…
Great experience picking up my new phone from Tom. And a great deal from Isaac the other day too
October 30, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Dorothy,
Thank you for leavening us a 5 star review and congrats on the new phone as well.
Thanks,
The Vodafone Social Media Team
Help for oldies
Visited Harrogate shop today for help with our mobiles as we are pensioners and not very tech savvy The staff were very helpful but mainly Tom who went out of his way to assist us with everything .He is a credit to the company .
October 23, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi William,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Harrogate store and thank you for your kind words about Tom.
Thanks,
The Vodafone Social Media Team
Good Experience
Friendly. Everything well explained.
All questions answered
Dan the store manager was excellent.
Only issue was the length of time it took for the computer to process each transaction and contract, it took ages
October 23, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Andy. Thank you for your review for Dan. Minus the issue faced with computer latency, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Our first point of contact was a staff…
Our first point of contact was a staff member called Dawn . She listened to our enquiry and I immediately felt that here was someone who would help. I was not wrong she took us through our needs step by step and explained concisely and clearly the best Vodaphone plan for us.
We left the shop in the knowledge that we had received 100% customer care!
Title:
A staff member to be proud of !
October 22, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Noreen. Thank you for your review for Dawn. It's always lovely to read fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daniel in the Harrogate store was…
Daniel in the Harrogate store was exceptional. His customer service was outstanding. He listened, gave options, was clear and fully responded to my questions. I went to the Newcastle store a few weeks ago and their customer service was poor. Thanks to Daniel I upgrade my Sim account and will be purchasing 2 new I phones before Christmas. Thank you ! 🤩
October 14, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey FD,
Thanks for the lovely review and fantastic support for Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
GRADE A+++ staff
GRADE A+++ staff! I will go on and suggest Vodafone forever!! They did what EE would not. The person who helped me was so wonderful and full of knowledge. I really appreciated to them listening to me and explaining the process. They made my life a whole lot easier!! Give these people at the store in Harrogate bonuses especially the wonderful woman who helped me. She had short silver hair and wears glasses! Her customer service is what will keep your place successful!!!
September 27, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Top class service
Dawn as alway's gives the customer help and advice making choosing a new phone pleasurable.
September 2, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Margo. Thank you for your review for Dawn. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We spent over 2 hours in your in…
We spent over 2 hours in your in Harrogate store with Issac and manger Dan, both extremely helpful sorted everything that we needed and more.
We felt that the most important thing missing which would come under health and safety, we sat in your children’s size hard wooden chairs for the whole length of time we were there and found them extremely uncomfortable as Issac and Dan spent their sitting on the same chairs, we feel that more suitable seating for customers would be recommended and also office chairs for your valued staff, who spending longer sitting on the children’s chairs. I hope that the next I have to visit your Harrogate store changes will have been made. Thank you.
August 30, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Jacqueline,
This is lovely feedback for Issac and Dan. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Harrogate
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Zero stars if I could do
If i could give zero stars i would do.
How do people make such a big mistake and not apologise for there mistakes.
I would not recommend this shop at all infact I would say stay well away so much so having to take it to ofcom to sort things out with a phone that is less than 5 months old
August 1, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey Anthony,
This is certainly not how we want any of our customers to be left feeling. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Isaac has been amazing from start to…
Isaac has been amazing from start to finish. He has been really helpful and answered all our questions. Really pleasant experience
August 23, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey Cristian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Isaac was super helpful and informative…
Isaac was super helpful and informative with my Fiancé and I. Being new in the UK he gave us wonderful service to get our numbers and accounts set up. The whole team here seems so friendly and helpful!
Will come back often ✨
August 23, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey Demi-Lee,
Thanks for the lovely review and fantastic support for Isaac.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Easy and Supportive
Dawn from Vodafone Harrogate was amazing in helping me get a new iPhone and switch data plans. A very easy and supportive experience - thank you Dawn!
August 18, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Thank you for your review Jemima. It's good to see Dawn was able to help to with your upgrade! I hope you're loving your new phone😊
Thanks again, The Vodafone Social Media Team
Reply from Vodafone UK - Harrogate
Hey Kath,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Issac was very patient and very clear
Issac was very patient and very clear. A true professional
August 2, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi, thanks for your feedback for Isaac 😊
All the best, The Vodafone Social Media Team
I was served by Tom today
I was served by Tom today, what a breath of fresh air. It was quick, easy and he definitely knew his stuff. I had lost my phone and he helped me get everything sorted and in the cheapest way, actually saving me quite a bit of money. I usually put off updating contract etc. because it takes so long but he was so friendly and good fun. Thanks Tom.
July 28, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hi Alex,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Tom getting a new contract.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Dawn works in the Harrogate store and was very helpful.
When I went into the Harrogate store to ask about changing my contract Dawn was so very friendly and helpful. She talked me through all the options and came up with a good deal on a 24month contract.
Very happy with the service from Dawn and in general from Vodafone. I have been a loyal customer for over 9 years.
July 27, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey Jen, It's great to see you're so happy with out service that you've been with us for so long. Also, thanks for your awesome feedback for Dawn. I'm glad they made upgrading such a pleasure today 😊
Thanks, The Vodafone Social Media team
Tom was really helpful and friendly
Tom was really helpful and friendly. He took the time to explain in detail the contracts.
July 22, 2024
Unprompted review
Reply from Vodafone UK - Harrogate
Hey ,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
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