Vodafone UK - Harrogate Reviews 

197
TrustScore 5 out of 5

4.8

Unit 4 , Victoria Centre, HG1 1AE Harrogate, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above... See more

Company replied

Rated 5 out of 5 stars

Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place. He fou... See more

Company replied

Rated 5 out of 5 stars

Tom is an excellent assett to your company, he took the time to go through everything and didnt make me feel stupid for asking to many questions.

Company replied

Rated 5 out of 5 stars

We visited the Harrogate store today, to look at a new phone contract and new phone. We were helped by assistant manager, Cameron, who was knowledgeable and very patient. He took the time to explain... See more

Company replied


Company details


Contact info

  • Unit 4 , Victoria Centre, HG1 1AE, Harrogate, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(197)

42,075 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cameron really listened to everything…

Cameron really listened to everything that we wanted and got us a better deal then we can in for. Brilliant customer service.

Credit to the company. Nice to have a Newcastle united fan in store!

November 6, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Shadan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful offered

Very helpful offered many different options to help me and was all sorted efficiently

November 4, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Joe,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Decided to come in for a new phone

Decided to come in for a new phone. I was worried about it all but Cameron was really reassuring about everything, explaing things in detail and took his time to make sure I was happy

November 2, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Ann,

Thanks for the lovely review and fantastic support for Cameron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom and Dan couldn’t have been more…

Tom and Dan couldn’t have been more helpful. We were in an extremely complicated and tricky position and they sorted us right out

November 1, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Jude,

Thanks for letting us know what an amazing job both Tom and Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and satisfied with the…

Very helpful and satisfied with the assistance of ordering a phone and transfer when it arrived, thank you Cameron and Dan

October 25, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Janet. Thank you for your review for Cameron and Dan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really pleased with Cameron in…

Really pleased with Cameron in Vodafone, really pleasant experience

October 4, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Neal,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited the Vodafone store in…

I have visited the Vodafone store in Harrogate twice recently. Your member of staff called Cameron helped me on both occasions. I also observed him helping other customers and his colleagues too. He is so helpful, so knowledgeable and very patient. He is a credit to Vodafone so please pass on this positive feedback to him. Thank you Susan Hart

October 4, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Susan,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very patient and excellent customer…

Very patient and excellent customer service.

September 30, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey John,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

As a very anxious person about changing…

As a very anxious person about changing phones, the sales assistant Cameron in Harrogate was fantastic and made my mum feel at ease the whole way! Thank you!

September 17, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi, Chloe.

It's lovely to hear you had such positive experience with Cameron. This is absolutely what we aim for!

If you ever need help again, please don't hesitate to pop our team a message:

X 👉 vodafone.uk/3LXh2xl
Facebook 👉 vodafone.uk/3lCYUxW
Instagram 👉 https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service, Cameron and the team were great

September 16, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Sarah,

Thank you for reviewing. We're pleased to hear about your recent experience and how Cameron was able to help!

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service, explained everything

September 16, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Colin,

Thank you for taking the time to review. We're pleased to hear you're happy with our services.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harrogate great experience

Dealt with Cameron, Tom and Dan in store at Harrogate, helpful, informative and happy staff, made the whole experience pleasurable- thanks guys

August 12, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Maria, We love to see the team in the Harrogate store made such a good impression on you.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and helpful staff

Very polite and helpful staff. Reprogrammed my phone very quickly even though they are always very busy.

August 4, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Connie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having considered having a new…

Having considered having a new smartphone with Tesco , I visited the Vodafone Harrogate store and was so impressed with your man Cameron Eastwood, I’m now fully paid up Vodafone customer with a new smartphone, Cameron has helped me transition from my old mobile and helped me enormously to help me use my new device, I am impressed with the level of customer service and delighted with the end result

July 15, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

The individual that advised was extremely helpful, personable and made me feel comfortable. She also managed to find a better plan for my needs.

July 14, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Helen,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was extremely knowledgable about…

Tom was extremely knowledgable about the complete upgrading process and explained each section in terms that could be easily understood.
Great service.

July 12, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Ian. Thank you for your review for Tom. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom is top dollar

July 10, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Georgina,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent personal service and very…

Excellent personal service and very professional

July 7, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store review

Tom in store has been amazing in assisting me with my options to upgrade and allowing me to make an informed decision

July 5, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Hema. Thank you for your review for Tom. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Issac and Cameron are two dubious…

Issac and Cameron are two dubious characters, really good experience with them both, trusted their recommendation

June 29, 2023
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hi Christopher, We love to see the team in the Harrogate store made such a good impression on you.
Thanks again, The Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look