Vodafone UK - Hastings Reviews 

289
TrustScore 5 out of 5

4.9

46B, Priory Shopping Centre, TN34 1PH Hastings, GB


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Rated 5 out of 5 stars

Thank you so much to Connor & Luke at Vodafone Hastings - amazing customer service. Fixed my phone - no free if virus and so very very helpful at explaining everything 🙂. Amazing boys 😊 Thank you... See more

Company replied

Rated 5 out of 5 stars

Katie and Frankie were absolutely fantastic helped me with broad band for a new apartment and contract for my son and myself. Could nt of been more helpful. To say Iam happy with their service is a... See more

Company replied

Rated 5 out of 5 stars

Maz and Ben in the Hastings store were so helpful, and despite recently merging, they worked great together as a team to help me find the best deal and get a new contract. Would recommend both of them... See more

Company replied

Rated 5 out of 5 stars

My husband and I visited Vodafone today to change contracts. We were lucky enough to be greeted by 1 of the most helpful assistants I think I've ever seen. Emily helped us through an extremely frust... See more

Company replied


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  • 46B, Priory Shopping Centre, TN34 1PH, Hastings, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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1-star

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4.9

All reviews

(289)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Was very helpful adviser and great…

Was very helpful adviser and great service...
Got the best for our money ...
Richard was so helpful ...
Made it easy ...
Would recommend...

February 23, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Faye,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was incredibly helpful…

Wayne was incredibly helpful rearranging my plans and getting me a new device while saving me money at the same time.

February 25, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Helene,

Thanks for sharing your fabulous feedback for Wayne. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good advice

I received good advice and a lot of help from Wayne in the Hastings branch.
Also when I picked up my phone he went over and above to help with the transfer of data, apps etc between the phones.
Many thanks

February 24, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hello, Gail,

It's great to hear about the positive experience which you received in store from Wayne, and we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very help Wayne was very helpfully in…

Very help Wayne was very helpfully in hasting branch, explaining every detail, helpped set up the new phone I would recommend. Thank you

February 24, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Ellie,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

So worth the effort!

Took a ninety year old who was having minor trouble since IOS 18 and the service was excellent.
Within 15 minutes, the phone was reset and new cheaper contract recommended.
Highly recommended.Thank you Katie.

February 21, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Excellent customer service, polite and helpful staff, chatty and very welcoming.

February 21, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Simon,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!

Had some issues with my phones network, as the helpful staff checked they found that my phones software was very out of date! They did some updates and since then the signal has been perfect!

February 15, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi James. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, really helpful. Able to sort out my upgrade despite my issues.

February 7, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi David,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark and Katie was so helpful and…

Mark and Katie was so helpful and amazing customer service. Really recommend going into store. Much appreciated.

February 1, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service for the fourth time in 2…

Great service for the fourth time in 2 months. Will come back for excellent deals again. Thank you.

January 18, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Colin,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service at Hastings Vodafone

The service at Hastings Vodafone was very pleasant, I was served by lovely Emily who made everything easy and quick. She took time to explain things in the most easy to understand way.

January 12, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Angelica,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff helpful

Marnie was so helpful and polite and always with a smile 😁. Then I went back with a problem and she sorted it out quick

January 7, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Colin. Thank you for your review for Marnie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was friendly

Lewis was friendly, helpful and explained all of my options which helped me come to the decision of upgrading my phone! Massive thankyou to Lewis.

January 4, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hello, Libby,

It's great to hear about the positive experience which you've had with Lewis. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Very helpfull

January 1, 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Dan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Mark

We were assisted by Mark who was friendly, helpful and understood our requirements really well. He was exceptional and we felt very well cared for when choosing our new phone deal.

December 29, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Steven,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

Really helpful. Emily and Mark were great.

December 7, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Campbell. Thank you for your review for both Emily and Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Emily and Mark in…

Brilliant Emily and Mark in Hastings!Quite wonderful!

December 7, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Valerie. Thank you for your review for both Emily and Mark. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was extremely helpful!

I went to the Hastings Vodafone shop to get a brand new Iphone and i ended up walking out with the Iphone 16 Pro Max for a very fair cheaper price. Emily (the lovely girl who served me) got my price down and was so friendly towards me when I had no scooby.

December 6, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Neffy. Thank you for your review for Emily. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, great service, brilliant deal. Very happy 😁

December 2, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi David,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

5 Star Review Lewis was excellent

5 Star Review Lewis was excellent

December 1, 2024
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi James. Thank you for your review for Lewis. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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