Vodafone UK - Hereford Reviews 

368
TrustScore 5 out of 5

4.9

Unit 23 Garrick Lane , The Old Market, HR4 9HU Hereford, GB


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Rated 5 out of 5 stars

Sam is an awesome dude that properly and thoroughly explained to us the nitty gritty stuffs for our phones. Made it fun and exciting experience. Keep it up man and best of luck! And cheers to Vodafone... See more

Company replied

Rated 5 out of 5 stars

Such lovely customer service here! Brad has been nothing but helpful he was such a star and made the whole process so easy! Will definitely continue to use Vodafone and will always look out for Brad!!... See more

Company replied

Rated 5 out of 5 stars

I have been coming to this store for almost 20 years and I have found the staff to be polite, helpful and very supportive whether it is to upgrade a phone or to sort out any lost or stolen phones for... See more

Company replied

Rated 4 out of 5 stars

The team at Vodafone Hereford are always helpful, knowledgeable and good-spirited. The employee who helped me during my last visit did so with a clear explanation of my new broadband contract in a... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Hereford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23 Garrick Lane , The Old Market, HR4 9HU, Hereford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

368 reviews

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4.9

All reviews

(368)

42,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Excellent service in the Hereford branch today. Nothing was too much for Yeshetch who served me. Really helpful and great service. Will be back again for my next upgrade 📱

June 2, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Elliot,

Thanks for the lovely review and fantastic support for Yeshetch.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam and Duane were incredibly helpful

Sam and Duane were incredibly helpful, fantastic customer serivce, knowledgeable and got myself and my son a great deal on our new phones

May 17, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Matt,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam and Duane were great and really…

Sam and Duane were great and really helpful giving me information and helping me pick the perfect phone

May 17, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Barney,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. I updated my cell phone and all the process goes smooth, around 20 minutes...
Professional, very recommended.

May 13, 2025
Unprompted review
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Reply from Vodafone UK - Hereford

Hey Gigi,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fast and friendly

Fast, effective service. Thank you Yesh

May 7, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brad was the bomb.

As all ways Brad was my agent. And his customer service is excellent. A very very good manager and has a lot to offer the store thank for all your assistance over last few phone upgrades and support

May 4, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Simon,

Thanks for the lovely review and fantastic support for Brad.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brad helped change my phone and…

Brad helped change my phone and transfer my data across. He did a fantastic job and would highly recommend his service.

April 21, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service, Sam of the Hereford branch was incredibly helpful and not only helped with my change from 3 to vodafone but also assisted with a change for my daughter. Thank you so much Sam!

April 17, 2025
Unprompted review
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Reply from Vodafone UK - Hereford

Hey Maria,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help by Yesh

Excellent help by Yesh. A very easy transition to a new mobile.

April 15, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Samantha. Thank you for your review for Yesh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very knowledgeable and friendly…

Sam was very knowledgeable and friendly very professional

April 14, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Sarah. Thank you for your review for Sam. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a great experience with Duane at…

We had a great experience with Duane at Hereford store today.
He provided us with a good deal on a contract and was pleasant, engaging & chatty throughout.
Really impressed with the customer service he provided us.

April 10, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Ally,

Thanks for the lovely review and fantastic support for Duane.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin very knowledgeable and helpful…

Kevin very knowledgeable and helpful and sorted out all our questions

April 9, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Duane gave 5 Star service

I visited Vodafone Hereford regarding a few queries about my account, on 13 March 2025. Duane served me and was extremely helpful, professional and knowledgeable.

March 13, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hey Paul,

Thanks for the lovely review and fantastic support for Duane.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was fantastic today

Sam was fantastic today, he stayed past closing to ensure that everything went through smoothly.

April 4, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Sophie,

We really appreciate your wonderful review and the amazing support for Sam.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

A credit to vodaphone

Yashisha was very polite /knowledgeable /and patient as she went through the various options. A credit for vodaphone

April 4, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi,

We really appreciate your wonderful review and the amazing support for Yashisha.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with service

Happy with service. Kevin fixed my sim issue and saved me money! Happy to recommend.

March 21, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Soumya,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to Hereford Vodafone to get…

Came in to Hereford Vodafone to get help getting back into My Facebook,got greeted by Olivia who helped me with a lovely smile. And sorted me out a sim for My tablet. I will be back, great service

March 15, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Hi Myra

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, very kind she took time to explain everything. Yeshvanttha was a delight. Highly recommended.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Yesh was brilliant

Yesh was brilliant, helped me with upgrading my phone and transferring service

March 9, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very helpful and extremely…

Sam was very helpful and extremely professional

March 7, 2025
Unprompted review
Vodafone UK - Hereford logo

Reply from Vodafone UK - Hereford

Thanks for the five star review, Clare! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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