Nafisa was very friendly and professional. She took the time to find the best options for me and made the whole experience very easy for me and she was able to answer all of my questions that I had so... See more
Company replied
13 High Street, SG5 1AT Hitchin, GB
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Nafisa was very friendly and professional. She took the time to find the best options for me and made the whole experience very easy for me and she was able to answer all of my questions that I had so... See more
Company replied
Visited Vodafone Hitchin on 15 July to update my rather antiquated contract. Very lucky to have had the pleasure of dealing with Glenn. He ran through all my options and arranged a switch to a... See more
Company replied
Glenn was patient and helpful. Explained everything so I could understand. Thank you
Company replied
Glenn was everything you could want from an advisor, helpful,friendly and sorted out everything we needed to get our new phones and transfer all the information across, well impressed 👍👏
Company replied
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13 High Street, SG5 1AT, Hitchin, United Kingdom
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I've visited heechen branch and there is a lovely lady. She helped me a lot, and I really appreciate it recommended to come down to other phone. Akila this lady, she's a superstar.

Reply from Vodafone UK - Hitchin
Very patient service from Glenn as my daughter asked a lot of questions about her first phone!

Reply from Vodafone UK - Hitchin
Came to Vodafone hitchin met Glenn he helped me sort out problems on my phone very helpful top guy

Reply from Vodafone UK - Hitchin

Reply from Vodafone UK - Hitchin
Came to hitchin store saw glenn he helped me upgrade 2 phones was very helpful and professional could not be happier

Reply from Vodafone UK - Hitchin
Very helpful and polite! Mutzy kept me involved in the whole process and thank you for helping an old lady like me!

Reply from Vodafone UK - Hitchin
Very good customer service,very welcoming and kind

Reply from Vodafone UK - Hitchin

Reply from Vodafone UK - Hitchin
I came into store as my phone kept telling me i had viruses. I was really worried that all my information was taken. I saw Mutzy who provided me reassurance that she would remove all those viruses. She is an EXPERT!!! My phone was back to normal and she guided me on how to avoid viruses and scams! Thank you so much

Reply from Vodafone UK - Hitchin
Amazing Experience at Vodafone Hitchin! I saw Mutzy. Lovely and friendly! She was welcoming and understood my needs! Thank you

Reply from Vodafone UK - Hitchin
Came to store to upgrade sim only was greeted by Glenn and Mutzy both very helpful
Very happy with service

Reply from Vodafone UK - Hitchin
I came into Vodafone Hitchin, saw Mutzy Store Manager, she is perfect and knowledgeable in what she does.

Reply from Vodafone UK - Hitchin
Excellent service provided by Glenn today many thanks. Look forward to seeing him again.

Reply from Vodafone UK - Hitchin
Akila was very professional, helpful and accommodating for my needs. Helped me from start to finish and would recommend. Brilliant service

Reply from Vodafone UK - Hitchin
I came into Vodafone Hitchin store and saw Store Manager Mutzy who is brilliant!!! She is welcoming and always smiley! She provided me a package deal for my new phone and broadband! Highly recommend her services. Thank you

Reply from Vodafone UK - Hitchin
Great customer service from Mutzy. Very helpful and explained everything easily for me to understand (I'm 87). I upgraded my contract with easy and got a brilliant deal too!

Reply from Vodafone UK - Hitchin
I came to renew and get a new phone, Glenn & Jamie took me through all the possible options very helpful and friendly would recommend to family and friends

Reply from Vodafone UK - Hitchin
Came to hitchin store was greeted by Glenn and Jamie both very helpful i needed a new phone never had one before they helped me out with best options top guys

Reply from Vodafone UK - Hitchin
Glenn was very to helpful when I got my new phone nothing was too much trouble. He was kind patient with any question he was asked.

Reply from Vodafone UK - Hitchin
Glen was so helpful and patient with us when we came to change our phone.
Our thanks to him for helping us.

Reply from Vodafone UK - Hitchin
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