Vodafone UK - Hitchin Reviews 

217
TrustScore 5 out of 5

4.9

13 High Street, SG5 1AT Hitchin, GB


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Rated 5 out of 5 stars

Nafisa was very friendly and professional. She took the time to find the best options for me and made the whole experience very easy for me and she was able to answer all of my questions that I had so... See more

Company replied

Rated 5 out of 5 stars

Visited Vodafone Hitchin on 15 July to update my rather antiquated contract. Very lucky to have had the pleasure of dealing with Glenn. He ran through all my options and arranged a switch to a... See more

Company replied

Rated 5 out of 5 stars

Glenn was everything you could want from an advisor, helpful,friendly and sorted out everything we needed to get our new phones and transfer all the information across, well impressed 👍👏

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  • 13 High Street, SG5 1AT, Hitchin, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

New sim plan

Came to Hitchin for a new sim plan was helped by Glenn very helpful with options given

May 21, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Una,

Thanks for the lovely review and fantastic support for Glenn.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Glenn very helpful

Came to Hitchin store Delt with Glenn to get a better deal on my sim only, he was able to offer me a very good deal very helpful

May 21, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey Jackie,

Thanks for the lovely review and fantastic support for Glenn.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to store with watch problem was…

I came to store with watch problem was seen by Glenn he was very helpful and sorted my problem also checked for better deal on sim plan

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin


Hey Kevin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj was very helpfull snd patiant

Muj was very helpfull snd patiant
Would hoghly recommend tbis service from Vodapjone

May 5, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone

Came into store and did a new phone plan and Jamie picked the right plan and helped transfer my data to new phone

May 1, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into Vodafone Hitchin as my…

I came into Vodafone Hitchin as my number was not working. I saw Store Manager Mutzy, who fixed my problem in minutes. She is brilliant and I would Highly recommend her services.

April 30, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey Tom,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came to Hitchin store to sort out my…

Came to Hitchin store to sort out my sim not working, oh my god Glenn is the king, this guy Rules he is my new hero now recommend this guy to anyone

April 28, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey Mark,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Glenn

Excellent service from Glenn, Asst Store Manager. Talked through different phone and plan options to ensure I got what I was looking for. On his excellent advice I got a better deal on both phone and plan than I could have found myself online. Recommend.

April 28, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Glenn came in for a…

Great service by Glenn came in for a sim swap Glenn was able to sort me out bigs savings on my contracts very happy, very friendly and knowledgeable highly recommend

April 25, 2026
Unprompted review
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Reply from Vodafone UK - Hitchin

Hey Nicholas,

Thanks for the lovely review and fantastic support for Glenn.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Akila was great!

Akila was great!

April 23, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Jo,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Glenn

Glenn

Great advice and service. Would recommend to anyone.

April 23, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Paul,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for a phone upgrade Glenn is…

Came in for a phone upgrade Glenn is The Man! Forget sliced bread this guy is the best thing 5 stars 🌟

April 23, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Alan,

Thanks for the lovely review and fantastic support for Glenn.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent support from Glenn today

Excellent support from Glenn today, positive, helpful and friendly.. thank you!!

April 23, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Martin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service by Jamie and Mutzy

Excellent Service by Jamie and Mutzy. My phone was full of viruses and they sorted me out

April 21, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Penelope,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came to hitchin store for an upgrade an…

Came to hitchin store for an upgrade an greeted by Glenn very helpful got me a good upgrade deal

April 19, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Dan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Glenn

Glenn, very helpful,friendly service, very knowledgable. Would reccomend to friends and family .

April 19, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey James,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Muj was fantastic and very patient

Muj was fantastic and very patient

April 18, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Mutzi

Excellent service from Mutzi. She was efficient, polite, friendly and professional. She arranged data transfer on two new iPhones without difficulty and without patronising two technophobes . Thoroughly recommend.

April 14, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Robin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had problems with a sim card

Had problems with a sim card. Mutzy was really helpful & nice not making me feel a fool

April 17, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Andy,

Thanks for the lovely review and fantastic support for Mutzy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came to Hitchin store dealt with Glenn…

Came to Hitchin store dealt with Glenn he helped me sort my phone and upgrade top guy 5 stars

April 16, 2026
Unprompted review
Vodafone UK - Hitchin logo

Reply from Vodafone UK - Hitchin

Hey Aibhne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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