A huge thank you to Oliver and Tom at Vodafone in Horsham for helping my brother upgrade his new phone today. This is the second time Oliver has helped me with upgrades, and what really stands ou... See more
Company replied
Location
Switch location56 West Street, RH12 1PL Horsham, GB
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Friendly welcome from the team. Dan quickly sourced contract upgrade/renewal prices for me to find the best option & got everything set up with no fuss or bother. Would highly recommend popping into s... See more
Company replied
My lady and I visited the Vodafone branch in Horsham for an upgrade on Sunday. We met Ben, who talked us through all our options so we could make the best choice, abd the best deal. Thank you for exce... See more
Company replied
Ben was extremely supportive and very informative while helping me with my iPhone 17. He explained everything clearly and made the whole process easy. Oliver was also very friendly and welcoming. O... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Horsham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
56 West Street, RH12 1PL, Horsham, United Kingdom
4.7
Excellent
147 reviews
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Ben at the Vodafone shop in Horsham was…
Ben at the Vodafone shop in Horsham was excellent very helpful Polite
May 31, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Dougy,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben in the Horsham shop gave me great…
Ben in the Horsham shop gave me great service. Halved my bill, explained everything I needed and didn't try to sell me anything I didn't need. Quick too.
May 30, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Melody,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kieron phone upgrade
Kieran really knew his stuff. So helpful. Would definitely recommend Horsham Vodafone shop.
May 30, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben, Horsham Vodafone
Visited Horsham Vodafone shop yesterday, and was helped by Ben, he was so helpful explaining the problem of my roaming allowances, set up a new plan for me, explaining clearly what he was doing.As an almost octogenarian,I appreciated his patience , kindness and professionalism . I was very happy with the service
May 18, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A huge thank you to Oliver and Tom at…
A huge thank you to Oliver and Tom at Vodafone in Horsham for helping my brother upgrade his new phone today.
This is the second time Oliver has helped me with upgrades, and what really stands out is that he even remembered me — such a personal touch that makes all the difference. Both Oliver and Tom were incredibly kind, patient, knowledgeable and thoughtful throughout the whole experience. Nothing was too much trouble, and they made everything simple and stress-free.
Customer service like this is rare these days, and they are both a real credit to Vodafone Horsham. Thank you again!
May 16, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben is the name of excellent customer Service
My lady and I visited the Vodafone branch in Horsham for an upgrade on Sunday. We met Ben, who talked us through all our options so we could make the best choice, abd the best deal. Thank you for excellent customer service, especially your patience Ben.
April 19, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey DzodD,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I recently upgraded my vodaphone mobile…
I recently upgraded my vodaphone mobile and received exemplary service from Tom & Ben. I am an elderly customer and they were both patient, understandjng and very helpful. I had to return to have a minor problem solved and Ben was effecient and so helpful
April 15, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Patricia
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tom was so rude
The manager Tom was rude and unhelpful. Shocking behaviour rude to the staff feel bad for them
March 11, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Boris,
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and we take feedback about staff conduct very seriously.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I got a very good deal on my new 24…
I got a very good deal on my new 24 month contract. Ben understood exactly what I needed and found two deals, I picked the one that best suited my requirements. He was quick, efficient and a pleasure to deal with.
Thankyou Ben.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Mick,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly welcome & efficient service
Friendly welcome from the team. Dan quickly sourced contract upgrade/renewal prices for me to find the best option & got everything set up with no fuss or bother. Would highly recommend popping into store rather than doom scrolling options online.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Nikki,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was very helpful and informative
Ben was very helpful and informative. Helped me buy my new phone and reduced my monthly payments with ease.
March 5, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Mrs Briscoe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was my sales rep
Ben was my sales rep. Outstanding service. Clear, concise, patient, took the time to explain everything. I am so pleased with the personal level of care i will probably ask to speak to the same sales rep the next time i need to visit vodafone. 10/10
March 2, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Ben,
Thanks for the lovely review and fantastic support
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great in helping with the new…
Ben was great in helping with the new phone. Got a good deal of the Samsung s25 FE tablet deal. Would recommend.
February 19, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Ryan,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a great experience at Vodafone
Ben was extremely supportive and very informative while helping me with my iPhone 17. He explained everything clearly and made the whole process easy.
Oliver was also very friendly and welcoming.
Overall, the service was efficient and didn’t take much time at all.
Really happy with the customer service — well done to the team!
February 6, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Asanka,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben was so helpful and gave amazing…
Ben was so helpful and gave amazing advice. Highly recommend
Friendly, welcoming and knowledgeable.
February 6, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Colin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Saw Ben in the Horsham branch who was…
Saw Ben in the Horsham branch who was so helpful and knowledgeable as wanted to upgrade to include European roaming on my package. Gave me a great deal. Would highly recommend seeing him if you are in the area and near that branch.
February 4, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Fred,
Thanks for the lovely review and fantastic support for Saw Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I had cause to visit Vodafone,Horsham today for help with a problem. I am an elderly customer and at times find my Smartphone confusing to say the least!
Ben sorted out the problem and showed me how to deal with it myself in plain English. He also took the trouble to provide information regarding a much needed upgrade and in the process revised my current agreement to suit my usage (saving me some money in the process). All the time he was very patient, polite and very good humoured. Altogether, a very pleasurable experience.
January 24, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Marilyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Appreciated the welcome, smile and helpfulness...
As an older person I really appreciated the welcome, smile and helpfulness of Ben and his boss Kieran when sorting out my phone on Sunday. I felt confident in the information as it was given in language and at a pace that helped me take the information. Thanks guys for your respect.
January 11, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service but limited options
Ben was welcoming and quickly offered me the best contract option for my renewal. Unfortunately I don't think I'm a typical customer, using an old model Galaxy and very little monthly data, so my options were restricted. Also I was a little disappointed to find, later on, in the contract that Vodafone would be increasing rates by 10% in April and 10% in '27. I think this should have been pointed out. Well above inflation, but then maybe all network providers are trying to "squeeze the pips". But no reflection on Ben, who did a good job.
January 5, 2026
Unprompted review
Reply from Vodafone UK - Horsham
Hey Nick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Outstanding customer service from Ben.
Outstanding customer service from Ben.
Warm , friendly greeting, polite, professional.
Customer service like this, costs nothing and will keep customers returning to the store , just like i do, it’s not rocket science but service like this is sadly missing from many high street shops.
December 14, 2025
Unprompted review
Reply from Vodafone UK - Horsham
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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