Vodafone UK - Horsham Reviews 

Friendly welcome from the team. Dan quickly sourced contract upgrade/renewal prices for me to find the best option & got everything set up with no fuss or bother. Would highly recommend popping into store rather than doom scrolling options online.

Ben was very helpful and informative. Helped me buy my new phone and reduced my monthly payments with ease.

Ben was my sales rep. Outstanding service. Clear, concise, patient, took the time to explain everything. I am so pleased with the personal level of care i will probably ask to speak to the same sales rep the next time i need to visit vodafone. 10/10

Ben was great in helping with the new phone. Got a good deal of the Samsung s25 FE tablet deal. Would recommend.

Ben was extremely supportive and very informative while helping me with my iPhone 17. He explained everything clearly and made the whole process easy.
Oliver was also very friendly and welcoming.
Overall, the service was efficient and didn’t take much time at all.
Really happy with the customer service — well done to the team!

Ben was so helpful and gave amazing advice. Highly recommend
Friendly, welcoming and knowledgeable.

Saw Ben in the Horsham branch who was so helpful and knowledgeable as wanted to upgrade to include European roaming on my package. Gave me a great deal. Would highly recommend seeing him if you are in the area and near that branch.

I had cause to visit Vodafone,Horsham today for help with a problem. I am an elderly customer and at times find my Smartphone confusing to say the least!
Ben sorted out the problem and showed me how to deal with it myself in plain English. He also took the trouble to provide information regarding a much needed upgrade and in the process revised my current agreement to suit my usage (saving me some money in the process). All the time he was very patient, polite and very good humoured. Altogether, a very pleasurable experience.

As an older person I really appreciated the welcome, smile and helpfulness of Ben and his boss Kieran when sorting out my phone on Sunday. I felt confident in the information as it was given in language and at a pace that helped me take the information. Thanks guys for your respect.

Ben was welcoming and quickly offered me the best contract option for my renewal. Unfortunately I don't think I'm a typical customer, using an old model Galaxy and very little monthly data, so my options were restricted. Also I was a little disappointed to find, later on, in the contract that Vodafone would be increasing rates by 10% in April and 10% in '27. I think this should have been pointed out. Well above inflation, but then maybe all network providers are trying to "squeeze the pips". But no reflection on Ben, who did a good job.

Outstanding customer service from Ben.
Warm , friendly greeting, polite, professional.
Customer service like this, costs nothing and will keep customers returning to the store , just like i do, it’s not rocket science but service like this is sadly missing from many high street shops.

Excellent customer service from Ben this morning. He sorted my new phone contract to a better deal in minutes. Was polite, helpful, patient when dealing with a non techy and gave me food for thought on my broadband

My parents visited the Horsham store today to check their contracts. On arrival they were met by Ben, by all accounts he was brilliant, made them both feel at ease and helped them save some money on their contract! Ben had great knowledge and took time to talk them through everything! Thanks Ben

Noah (and the rest of the staff) at the Horsham branch were wonderful. Very friendly, helpful and welcoming, and lovely to talk to. Noah arranged a fantastic deal on a phone and tablet for my partner, making full use of the Black Friday discounts. He also found an excellent offer for Internet service for me. Another member of staff brought a seat over for me when he realised I needed one, much appreciated. Great customer service from the team at this branch. 10/10. Thank you!

Ben at Vodafone was very helpful and made me feel well at ease,when I was changing over companies. also he presented the best deals for me
And helped me with a few problems
I had at setting up my new phone.
Thank you Ben from..Ivan

I recently visited the store to renew my contract and Ben provided outstanding service throughout the process. He was professional, welcoming, and genuinely helpful and I left the store as a satisfied customer.
Thanks Ben for the great service, it’s always great to have someone who is extremely helpful and knowledgeable and gives great customer service.

Had a great buying experience with Ben in the Horsham store. Very helpful with my latest phone upgrade and save me and the wife a few quid a month as well. Will never get any new phone on line again.

I went into the Horsham branch with a couple of problems with my phone and was greeted by Oliver.
Being of an older generation and not very tech savvy he was very patient and understanding with me, he sorted out the problem although it wasn’t a quick fix.
Thanks Oliver a credit to the shop…. T. Martin

Ben at Horsham Vodafone was fantastic put my phone right in no time he was very friendly and confident couldn't ask for better service.

I had a issue with my bills that no one previous could make sense off, I saw Kieron and he looked through my bills and found a pattern and what appeared to be the issue, he helped me get to the right people and get the issue resolved, he then helped my friend get a new contract! thank you Kieron