Vodafone UK - Hove Reviews 

149
TrustScore 5 out of 5

4.8

76 George Street, BN3 3YE Hove, GB


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Rated 5 out of 5 stars

Had various issues with SIM cards which Callum sorted out and also reviewed the deals we had agreed to . Callum was very efficient and wish I had gone to Vodafone in George Street in Hove rather than... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone to buy my daughter her first smart phone and I was feeling anxious about the whole thing. Gary, however, was kind and helpful and talked me through the different options until we fo... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Joshua in Hove. Not only helped me get a great new deal but also sorted out a technical issue. Couldn’t ask for a more knowledgeable and polite person to assist.

Company replied

Rated 5 out of 5 stars

Callum was extremely helpful respectful and patient whilst helping me upgrade my phone. Simon also was very supportive with a iCloud issue. Thank you very much!

Company replied


Company details


Contact info

  • 76 George Street, BN3 3YE, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

149 reviews

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4.8

All reviews

(149)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben was very helpful

Ben was very helpful, did exactly what was needed. Thank you!

February 6, 2024
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Glenys,

Thanks for your review and feedback for Ben.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was really helpful

Ben was really helpful! Great experience - thank you

February 6, 2024
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Heloise,

Thank you for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

very good service

January 15, 2024
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Hicham. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Ben was super helpful, when to sort out a couple of things, and ended up getting me a new iPhone 15, great customer service. Thank you Ben 🙏

January 10, 2024
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey,

Nice to hear you've treated yourself to the iPhone 15! Fabulous feedback for Ben as well, thankyou.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was very helpful.

January 3, 2024
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Carol,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was having an issue with my apps on…

I was having an issue with my apps on tablet, accessing different apps etc. A young man named Aidan took time to explain what the problem was and how I could solve it. Full marks for customer service, thanks again Aidan.

December 31, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Benjamin,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo helped me with a simo replacement…

Mo helped me with a simo replacement after losing my phone

December 31, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service at Vodafone Hove

Great service at Vodafone Hove. Renewed my contract in about 10 minutes on a great cyber Monday deal

November 27, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Leigh. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient.
Got me a great deal on phone and airtime plan

November 25, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Paul,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for my upgrade and was…

Came in for my upgrade and was pleasantly surprised at the high level of service provided. Not only was I given the best upgrade price, I've saved money on my broadband too. Thanks!

October 23, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Sophie. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well-done Matt

Matt was so good and helpful, he was very informative and encouraging us to go with broadband for our home. Which we will do very soon. Well-done Matt

September 23, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey William,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was brilliant sorted everything we…

Matt was brilliant sorted everything we asked for with excellent customer service and very professional

September 23, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Mallory,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from in store worker Matt…

Great help from in store worker Matt (George Street Vodaphone store). Very friendly environment and amazing information provided on the offers available. All in all will definitely recommend and continue using vodaphone.

September 23, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Eleni,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service from Matt…

Amazing customer service from Matt today. It was a quality, highly recommend this store because of him 10/10.

September 1, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful experience in store

Wonderful experience in store, after attempting to get something set up online to no joy, the staff in Hove were more than helpful with getting everything set up for me.

August 26, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Rachel, It's great to see the team in the Hove store were able to get everything sorted for you, and made such a good impression too.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Decent guys in Hove

Decent guys in Hove, Matt B awesome

August 26, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey John,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo and Aiden extremely professional

Mo and Aiden extremely professional, helpful and customised our Vodafone account to make it optimal, cheaper and restored our value in Vodafone as a service, having been a customer for over 30 years… A great asset to the Vodafone retail estate. These 2 employees should be rewarded !! Thanks! Mr Valentine

August 13, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Jonny,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Matt the branch Manager. Super helpful, patient in explaining everything and gave me a very good deal. He made the whole experience a lot less stressful than it might have been. Grateful thanks

July 31, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Jean,

Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo at Hove was great

Mo at the Hove store was very helpful. Really pleasant chap and got me a great deal. Would recommend

July 21, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hey Jack,

Thanks for the lovely review and fantastic support for Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt B was super helpful

Matt B was super helpful, helped with my upgrade in store

July 18, 2023
Unprompted review
Vodafone UK - Hove logo

Reply from Vodafone UK - Hove

Hi Raymond. Thank you for your review for Matt. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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