Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
All the staff where amazing 👏 couldnt have been more helpful, caitlin B & Hanna have been extremely helpful and would recommend Vodafone for all your mobile and broadband needs
Company replied
Went in to get a new contract and spoke to a gentleman called Shane. I got a good price but decided to get quotes elsewhere first. After visiting some competitors I soon ended up back in Vodafone, not... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Caitlin B was very helpful and did…
Caitlin B was very helpful and did everything she could to assist me, very pleased with the experience. Thankyou
January 30, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jennifer,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Help the aged!
I am 79 years old but SHANE was patient and respectful of my inaptitude with modern technology while helping me to get an appropriate deal.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Sue,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Honya was very helpful
Honya was very helpful, explained everything to me and got me sorted with exactly what new phone lines I needed.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Chris,
Thanks for the lovely review and fantastic support for Honya .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
So much easier coming into the store…
So much easier coming into the store because they transferred all my photos from my old one to the new one. Walked out with everything working. Thank you. Nichol.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Roger,
Thanks for the lovely review and fantastic support for Nichol.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nicol handled my query quickly and…
Nicol handled my query quickly and efficiently let me know how much I was paying and that I could get more for my money. Very helpful fast service
January 29, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A shout out for Simon at the Hull store!
I've been with Vodafone for years but this review is specifically for Simon at the Hull store who started there just recently. I am rubbish with tech stuff and thought I was going to have to get a new phone after my much loved huawei finally gave up the ghost but with his help sorting out more storage and memory on my other handset I came away with a phone I could use without having to get a new one. His patience, friendliness and customer service were absolutely spot on and next time we need our devices upgrading or dealing with we shall go back to store and ask for him specifically instead of doing it online.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Zoe,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin B was very helpful and I am…
Caitlin B was very helpful and I am very pleased with purchase.
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Glenn,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Dylan and Shane
Excellent service from Dylan and Shane. Very polite and courteous. Definitely recommend Vodafone
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Sue,
This is fantastic to hear! We really appreciate the feedback for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience was fabulous Dylan went…
My experience was fabulous Dylan went above and beyond to make sure I was all set up on my new iPhone from my Samsung 25 ultra which I was having problems with so managed to swap to iPhone 17 pro max luckily I was within the 14 days thanks Dylan your a star
January 28, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Jceo,
Thanks for the lovely review and fantastic support for Dylan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin P was very helpful and…
Caitlin P was very helpful and friendly. Listened to everything I wanted
January 23, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Angela,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Peter,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was really helpful in giving me…
Dylan was really helpful in giving me expert advice when I had a broken phone, thank you very much!
January 22, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Caitlin P was very polite and has a…
Caitlin P was very polite and has a great customer service attitude. She was pleasant and diligent when handling issues and explaining the process of contract. Great communication and sweet personality. Thanks so much for making my day x
January 22, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Screen problem
Rang Vodafone last night with a screen problem and advised yo take my phone to a shop. Did that today. Staff member last night didn't advise me on the full details but the assistant today was very good.
I was served by Caitlin C.
January 16, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Lynne,
Thanks for the lovely review and fantastic support for Caitlin C.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey Christine,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Help with short term plan
We are travelers from the US and were very unsure of what to do to get a phone plan for the next 6 months. We were helped by Caitlin P, who did an amazing job directing us to the best and most cost efficient path! Thank you for an excellent experience.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Finn,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shane is what good customer service should be
At home phone set to 5g cannot make a call. Went into Hull store where Shane tried and call was successful. He then explained that My local cell site had an issue proving My phone was working properly. All this in 15 minutes when I spent an hour talking to a call centre and got nowhere. Being a face to face Shane could see how pleased I was and so doesn't need this review. So this is for those who weren't there to see how good an employee He is.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Alan,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New iPhone purchase
My wife went into the store to purchase a new phone. Jack helped us from the start and made it a smooth process. He got her a very good proce for the iPhone 17. Thank you for your help Jack.
January 10, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hull
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was very satisfied
I was very satisfied, the staff was very friendly, and Honya, the girl who took care of my order, was very fast and nicely. I can't wait for my order to arrive.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Hull
Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.