Absolutely exceptional service. I'm not very tech savvy and needed a dual SIM setting up and a data bundle. Caitlin P served me. She has a wonderful manner, explained everything clearly and knows the... See more
Company replied
Location
Switch locationUNIT 28a, St Stephens Centre, HU2 8LN Hull, GB
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See what reviewers are saying
Came in to the store in st Stephens with what I suspected to be a faulty battery due to it not charging, I spoke to a young man called Dylan who was an absolute delight.I was made to feel very welco... See more
Company replied
All the staff where amazing 👏 couldnt have been more helpful, caitlin B & Hanna have been extremely helpful and would recommend Vodafone for all your mobile and broadband needs
Company replied
Went in to get a new contract and spoke to a gentleman called Shane. I got a good price but decided to get quotes elsewhere first. After visiting some competitors I soon ended up back in Vodafone, not... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hull
Written by the company
Contact info
UNIT 28a, St Stephens Centre, HU2 8LN, Hull, United Kingdom
4.9
Excellent
315 reviews
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Caitlin B- Phone upgrades
I am really happy with how smoothly my experience was in store, I came in unsure about what to expect with one of my phones and came out with two new Samsung S25 phone upgrades. Caitlin B is an asset to the Vodafone team and company, she was so friendly and welcoming, and she made me feel comfortable and at ease talking to about what I would like from today's visit. Caitlin B was great! Will definitely come back inshore in the future!
December 1, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Katie,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin was extremely helpful
December 1, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Justin,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan did a great job explaining…
Dylan did a great job explaining everything to me, im confident in the plan I've taken out.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey George,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jack gave outstanding service
Jack gave outstanding service , trouble shooting my old phone as my Touch ID would not work . All sorted new phone bought .
Highly recommend this store
November 29, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Lesley,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome
Caitlin B was absolutely fantastic helping me sort out plans for myself and my children. She was kind, polite and funny.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Claire,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin b amazing
Caitlin b was very helpful and explained everything to us as were not very up to date with technology, customer service was great and im guna have one happy boy thank you
November 28, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Tammy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nicol
Nicol was very helpful and tookbtime to explain things to me. Great care.
November 28, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey,
Thanks for the lovely review and fantastic support for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nicol
The service was amazing. Nicol was friendly patient and knowlegable. Great care
November 28, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Pete,
We truly appreciate your kind words and the amazing support you’ve shown for Nicol.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grat customer service from Nicole
Great customer service from Nicole
November 27, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and polite
Very helpful gentleman called shane, he helped with my questions and explained everything in detail. Very happy with the level of service provided
November 24, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Joe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honya and Shane were so helpful today…
Honya and Shane were so helpful today in fixing my issue with my phone, credit to them and thanks so much for the patience
November 25, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Honya helped me get a good deal thank…
Honya helped me get a good deal thank you ☺️
November 16, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a problem with my phone and Honya…
Had a problem with my phone and Honya helped me sort it thank you 🙏
November 22, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Jane,
Thanks for the lovely review and fantastic support for Honya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very Knowledgeable, Great Customer Service
Came into the Vodafone store and spoke to someone called Shane about upgrading to a new phone, he went above and beyond to find the phone that suited my needs and he was very knowledgeable in all the latest phones
November 22, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Brett,
Thanks for the lovely review and fantastic support for Shane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Best Experience🥰
Caitlin P is amazing! She helped us get our new phones, smiling all the time and being so patient! She made our day with her positivity and cute smile! So helpful and polite through the whole process.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Alexandra,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin P
Caitlin P
Excellent customer service, really helpful and friendly, her hospitality was 100 percent.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Hull
Hey Adewuyi,
Thanks for the lovely review and fantastic support for Caitlin P.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
iPhone sale
The service was exceptional after having a bad experience online and I was told my order was cancelled. Caitlin P the retail adviser from the Hull store was very helpful and rectified the issue very professionally and promptly. Overall the customer service was very impressive considering the ordeal online.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Hull
We're happy to hear that you had such a positive experience with Caitlin, and appreciate you sharing your feedback with us.
Thanks,
Vodafone Social Media Team
Really good experience
Really good experience. Quick easy and well explained. Jack was really helpful and made this experience a breeze.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Hull
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing
Amazing, so helpful! Went through all the offers to get me the best day. Would highly recommend.
November 15, 2025
Unprompted review
Reply from Vodafone UK - Hull
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Caitlin P was very very helpful and…
Caitlin P was very very helpful and extremely pleasant to deal with, what an asset she is 👌🏻
November 15, 2025
Unprompted review
Reply from Vodafone UK - Hull
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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