I came to the branch to make an upgrade, the stuff named Rihanna was so so kind,and helpful ,and positive . She listebing to me and gave me the best offer. Well done girl, and many thanks for your he... See more
Company replied
Location
Switch locationUnit 67 , The Exchange Shopping Centre, IG1 1AS Ilford, GB
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The welcome was very warm & I was seen to straight away. My purpose of visit was clearly understood & I was offered the latest deal along with other options to. Harika was extremely helpful, profess... See more
Company replied
Rhianna is amazing. I bought a new sim only contract and she was so helpful and explained all the offers to me. She gave me a brilliant customer experience. She always serves with a smile and is so he... See more
Company replied
I had an excellent experience at the Vodafone Ilford branch. Manisha gave outstanding service she was polite, helpful, time efficient and explained everything clearly. Abu, the manager, was also v... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ilford
Written by the company
Contact info
Unit 67 , The Exchange Shopping Centre, IG1 1AS, Ilford, United Kingdom
4.9
Excellent
226 reviews
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I was served by rhianna in the Ilford…
I was served by rhianna in the Ilford branch and she was able to solve my issue for me quickly and efficiently and upgraded my plan with a cheap price after I was thinking of leaving Vodafone.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Ilford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ilford
Great to hear :)
Vodafone Social Media Team
I’m switch my sim other network to…
I’m switch my sim other network to Vodafone And Staff namely Manisha And Abu Manager is very cooperative and friendly.
Highly Appreciated
August 14, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Ahsan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
i came into vodafone ilford and was…
i came into vodafone ilford and was greeted immediately by kind staff such as Manisha who solved my problem of a sim swap swiftly and efficiently. I also spoke to Ryan who was a senior sales advisor and advised me on the steps to carry through when wanting an upgrade. 10/10 service highly recommend this branch
August 13, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Mahamad,
Thanks for the lovely review and fantastic support for Manisha and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cristina and Ryan amazing customer…
Cristina and Ryan amazing customer service
July 20, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Vasile,
Thanks for the lovely review and fantastic support for Cristina and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good customer service with soft landing…
Good customer service with soft landing skills.
Thanks to Ryan' Rihanna ' Abu Barkkar' Manish.
July 18, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Hussain,
Thanks for the lovely review and fantastic support for Ryan, Rihanna, Abu Barkkar and Manish.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Hari and Abu
Great service from Hari and Abu. Hari was knowledgeable and extremely helpful. He was patient and friendly.
July 14, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff were very welcoming and kind
The staff were very welcoming and kind. I had a wonderful experience
June 15, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hi Florica-Nicoleta. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing staff and very helpful.
Harika was really helpful and whole staff is really amazing.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hi Manu.
We appreciate your feedback about our team's helpfulness and dedication. It's great to hear you had such a positive experience with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ilford
Hey Edimerson,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nice service
Nice service. Ryan and David are very supportive and professional.
Must visit if you are looking for new SIM. Nice plans
June 1, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey ND,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
David and Ryan made our process very…
David and Ryan made our process very smoothly. Keep up team.
June 1, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Durra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rhianna us very welcoming cool
Rhianna us very welcoming cool , caring and very helpful. She is an asset to your company and please don’t lose her . We need such good workers in your vodaphone store . I wish her success and all best in coming future . Keep it up .
Kind regards
Rahul Sharma
May 27, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hi Rahul. Thank you for your review for Rihanna. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I met one of your vodaphone consultant…
I met one of your vodaphone consultant Miss Rhiana in illford shopping centre. She is very kind , helpful and down to earth . I wish her success in future . She helped me in all spheres being a pensioner . Keep it up .
Kind regards
Vijay Chugh
May 27, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hi Vljay. Thank you for your review for Rhiana. It's always lovely to read brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Hari Store…
Amazing service from Hari Store Manager. He helped with my billing issue. Great experience.
May 22, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hi there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Hari.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
He is a wonderful person
He is a wonderful person, available and welcoming, thank you very much for your precious time.
May 20, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Cheikh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a lovely experience in the shop…
Had a lovely experience in the shop with Manisha and Harika, they were so helpful and friendly. Great customer service!!
May 19, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Joy,
Thanks for the lovely review and fantastic support for Manisha and Harika.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Manisha was really kind and help with…
Manisha was really kind and help with my request.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Rizwanul,
Thanks for the lovely review and fantastic support for Manisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely the Worst Experience I’ve Ever Had Vodafone
I don’t even know where to start with how terrible Vodafone’s service has been – both in-store and over the phone. I was pre-approved for two contracts, even though I only needed one. The store staff were completely unhelpful, uninterested, and ignored me throughout the process. I ordered an iPhone 16 Pro and a Microsoft Surface Pro laptop. They gave me the phone in-store and said the laptop would be delivered.
On the delivery day, I was at home the entire time. The DPD driver didn’t even knock – instead, they marked it as “incorrect pin” . When I called Vodafone to get it redelivered, they pushed me to DPD. DPD said they can’t redeliver and that it’s going back to the warehouse.
So who do I believe? DPD says it’s still in transit. Vodafone says it’s already out of stock. Then Vodafone says, “Since you passed the credit check, we’ll give you another device.” I waited for laptop to get restocked. Then later after months I asked for a Samsung Fold phone instead — now suddenly I’m not eligible anymore? Why pre-approve two contracts and promise a replacement if that’s not true?
And here’s the real problem — Vodafone just tells you anything to get you off the line. They give you completely false information. Every agent has a different story. One says a complaint has been raised. Another says no record of any complaint. One says I won’t be charged. Another says I owe a payment. It’s all lies just to make you stop calling. No one takes responsibility.
To top it off, I paid £100 upfront for the laptop. They said the contract was cancelled and I wouldn’t be charged. But I was charged for one month and received payment reminder messages. It took TWO MONTHS and constant follow-ups just to get my upfront fee refunded. And that only happened because I kept chasing them — not because Vodafone did their job.
Vodafone, your customer service is beyond disgraceful. You treat customers with zero respect. This has been the most frustrating experience I’ve ever had with any company. I’ll never use Vodafone again, and I would strongly advise anyone reading this: don’t fall for their lies. They’ll promise you everything and deliver nothing
May 15, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey ,B.Prashanthi,
I'm sorry for the issues you've faced with us and for the unpleasant experience you've had. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to our dedicated team on 0333 304 0191 or via live chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Rhianna was incredibly helpful
Rhianna was incredibly helpful. She sorted everything out quickly and professionally in-store. Great customer service – thank you!
May 13, 2025
Unprompted review
Reply from Vodafone UK - Ilford
Hey Aqib,
Thanks for the lovely review and fantastic support for Rhianna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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