Vodafone UK - Ilford Reviews 

226
TrustScore 5 out of 5

4.9

Unit 67 , The Exchange Shopping Centre, IG1 1AS Ilford, GB


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Rated 5 out of 5 stars

I came to the branch to make an upgrade, the stuff named Rihanna was so so kind,and helpful ,and positive . She listebing to me and gave me the best offer. Well done girl, and many thanks for your he... See more

Company replied

Rated 5 out of 5 stars

The welcome was very warm & I was seen to straight away. My purpose of visit was clearly understood & I was offered the latest deal along with other options to. Harika was extremely helpful, profess... See more

Company replied

Rated 5 out of 5 stars

Rhianna is amazing. I bought a new sim only contract and she was so helpful and explained all the offers to me. She gave me a brilliant customer experience. She always serves with a smile and is so he... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience at the Vodafone Ilford branch. Manisha gave outstanding service she was polite, helpful, time efficient and explained everything clearly. Abu, the manager, was also v... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Ilford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 67 , The Exchange Shopping Centre, IG1 1AS, Ilford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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1-star

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4.9

All reviews

(226)

42,251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan helped me with a HBB as online it…

Ryan helped me with a HBB as online it was very diffucult to do. He ran me through it smoothly

April 19, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Anil,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Manisha…

I had a great experience with Manisha and Hari they were super kind and helpful when moving me from pay as you go to pay monthly for my sim.

April 17, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Anik,

Thanks for the lovely review and fantastic support for Manisha and Hari.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rhianna was very professional and help…

Rhianna was very professional and help me to choose what I need.

April 5, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Larisa,

We really appreciate your wonderful review and the amazing support for Rhianna.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served by Rhianna

Was served by Rhianna
Helped a lot and made sure we got the help we needed great help and had a good customer experience

April 1, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from Rhianna.

March 22, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Noreen.

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Professional all details explained…

Professional all details explained real help from rhianna

March 19, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

We're grateful for your positive feedback Florin, it really makes a difference! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Vipul was awesome

I cane to Ilford and i had some service isssues and this gentleman name is Vipul was really helpful and professional I would definitely recommend visiting vodafone Ilford

March 17, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Said,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Vipul kumar Pancholl

Good talk with the person!! Explained everything I asked for!

March 14, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Siddarth,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Good experience, speak nicely, end name rihanna

March 1, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The customer service person Sorina that…

The customer service person Sorina that dealt with me was very polite, very resourceful and well behaved individual with fine character.

February 27, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Salieu,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I just want to say one of the managers…

I just want to say one of the managers called Abu was absolutely phenomenal be helped us through our deal as we lost our phone very professional and was very professional highly recommend Vodafone most definitely Ilford store

February 9, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Lovepreet.

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sorina is the best… I had the best…

Sorina is the best… I had the best service ever and she helped me a lot… definitely will come back!

February 8, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Valentin. Thank you for your review for Sorina. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andrea is so humble and patiently…

Andrea is so humble and patiently handled issues.
Overall Great service

February 6, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, managed to get better deal. Much appreciated it.

January 31, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and quick

Saagar was very helpful with my upgrade and getting me in and out quickly.

January 30, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Zulaikhah,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service

January 14, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Rajev,

Thanks for taking your time to share this review for us. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Amazing Customer service

Amazing Customer service from the manager Abu. Thank you

January 14, 2025
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Selina,

Thanks for your review for Abu. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Amazing customer service by Rhianna

Rhianna is an angel. She solved my problem and went above and beyond. I was stressed out, and she not only fixed my problem but put the biggest smile on my face. She’s such a star!! Abu was also there to help. Thanks so much both, especially Rhianna

December 31, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was very nice being there

It was very nice being there, harry help out in all of the queries we had regarding best offers, we got one after his explanation.
Recommended!

December 31, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Ali,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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