Vodafone UK - Ilford Reviews 

226
TrustScore 5 out of 5

4.9

Unit 67 , The Exchange Shopping Centre, IG1 1AS Ilford, GB


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Rated 5 out of 5 stars

I came to the branch to make an upgrade, the stuff named Rihanna was so so kind,and helpful ,and positive . She listebing to me and gave me the best offer. Well done girl, and many thanks for your he... See more

Company replied

Rated 5 out of 5 stars

The welcome was very warm & I was seen to straight away. My purpose of visit was clearly understood & I was offered the latest deal along with other options to. Harika was extremely helpful, profess... See more

Company replied

Rated 5 out of 5 stars

Rhianna is amazing. I bought a new sim only contract and she was so helpful and explained all the offers to me. She gave me a brilliant customer experience. She always serves with a smile and is so he... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience at the Vodafone Ilford branch. Manisha gave outstanding service she was polite, helpful, time efficient and explained everything clearly. Abu, the manager, was also v... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Ilford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 67 , The Exchange Shopping Centre, IG1 1AS, Ilford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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1-star

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4.9

All reviews

(226)

42,359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abu was really helpful and friendly…

Abu was really helpful and friendly thanks Vodafone

January 10, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Fayaz,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff treating me with very patience…

Staff treating me with very patience and respectfully .

January 9, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi there,

Thanks for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I visited the Vodafone store today and…

I visited the Vodafone store today and was served by the lovely Umaima!
Shes hands down the nicest employee I’ve ever been served by. She explained every deal i was interested in and was so patient and polite.
Couldn’t recommend her enough. If you go to the Vodafone store definitely ask for her shes amazing at what she does
Overall loved my experience thank you so much Umaima!!!

January 7, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Sarxel. Thank you for your review for Umaima. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an very good experience with…

Had an very good experience with Rhianna. She helped me in getting my new phone and sim within no time and had answered all my questions with full of patience. I liked the customer experience. And One of the manager named Abu also helped throughout the process. Thankful to both of them.

January 7, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been served by Rihanna

Been served by Rihanna, lovely girl and verry polite witch has a great customer services. Took me through all the posibile contracts and helped choosing the right one!
Always when visit Ilford branch I have positive experience.

January 6, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Vass. Thank you for your review for Rihanna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umaima

Umaima.
The staff at the shop was very friendly.
And fast working I’m happy with the work and customer service they offered specially umaima.

January 3, 2024
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Mozeno,

This is lovely feedback for our Ilford store. Thanks for taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Umaima was great

Umaima was great, super helpful and really great to chat to.

December 30, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by 2 very beautiful girls…

I was served by 2 very beautiful girls Rhianna and Umaima today so polite and nice if you come Vodafone go to them!!!

December 30, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Ivan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to the vodafone store today and…

Went to the vodafone store today and was served by Rhianna. My top up sim wasnt working but she efficiently and quickly fixed my problem. She was so sweet and caring definetly recommend coming to her if anyone comes into store!

December 30, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Halis It's great to hear Rhianna was able To help get your issue sorted.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Visited ilford store and rhianna was…

Visited ilford store and rhianna was very helpful. She was very nice and helped me with my upgrade and getting a new ipad. I would definitely recommend everyone to go to her!

December 23, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service and very trustworthy

Quick service and very trustworthy! Super friendly staff, Rhianna is the best!

December 23, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Umaima for your amazing…

Thank you Umaima for your amazing customer service!!
She was so kind and helpful with all my needs. I have never met someone so polite and understanding.
If you ever go to the Vodafone store make sure to ask for her the service was outstanding I am so impressed!!

December 22, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I love the customer service

I love the customer service, very satisfied, thankyou so much Rhianna

December 20, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Sohail,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umaima was amazing she helped me…

Umaima was amazing she helped me through my problem. Will definitely come back as she made my experience so much better.
Thank you umaima!!!!!!!!!

December 17, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Umma,

Thanks for taking the time to write such a great review! We're delighted that Umaima was able to resolve your query. If you ever need help with anything at all, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Umaima

Umaima, has been really helpful and professional. She dealt with our query very quickly, without hesitation. We give her 5 star.

December 17, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Thanks for the brilliant feedback, S Hyder! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Best staff Umaima

Best staff Umaima
for the best experience 🦾🦾

December 16, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Shyheim,

Thanks for the lovely review and fantastic support for Umaima.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umaima is too good!!!

Umaima is too good!!!! she has politely given answers to all my questions thank you so much would definitely recommend going to her if you come to the Vodafone store!

December 16, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hey Nanda,

Thanks for the lovely review and fantastic support for Umaima.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umaima helped me today and was very…

Umaima helped me today and was very knowledgeable and patient. Very proficient young lady.

December 16, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team


Rated 5 out of 5 stars

Umaima was amazing with her customer…

Umaima was amazing with her customer service skills!! She was really helpful and im really happy with the plan we chose. Its such a lovely feeling being in vodafone abd being treated so kindly and having such a warm welcome in store.
Thank you so much to Umaima!!
Defined visit her if you are coming to the Vodafone store!

December 15, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Umair,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service from Sorina

December 14, 2023
Unprompted review
Vodafone UK - Ilford logo

Reply from Vodafone UK - Ilford

Hi Ruslan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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