I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more
Company replied
Location
Switch location11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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Dear sir / madam or to whom it may concern! Just wanted to pass on how very VERY satisfied we were today when we went into your store in inverness! We only went into get a new tariff for my girlfrie... See more
Company replied
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more
Company replied
Once again Jordan exceeded my expectations as a repeat vodafone customer. He sold me my 2 new Apple iPhones and spent time getting all my data transferred over. This is something I would not undertak... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Inverness
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.8
Excellent
228 reviews
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Broadband not compatible with a first floor flat
Ordering broadband was a complete disaster. Not only did the installation get delayed by 7 days, leaving me with no internet, as my current connection was cancelled in line with my planned activation, but they back tracked on providing me with compensation after saying via test I would get £6.53 for every day I was without service, all of a sudden I get another text 10 days later saying that I wasn’t entitled. To top it off when they installed the new hardware - a new box outside the property and one inside, as well as the router, they installed it on the ground floor and I live on the first floor, so a 900mb connection resulted in me getting 20mb in my living room if was lucky, half the time it kept disconnecting or showing low signal. I had to complain twice, got all sorts of mixed messages - one saying “oh that’s unacceptable”, and then saying essentially it is what it is, and was told that if I wanted a booster then I would need to upgrade the package, even though the service they installed in the way that they did wasn’t sufficient. I decided to cancel within my 14 days cooling off period, which has resulted in it all being a colossal waste of time and inconvenience and to add insult to injury they are refusing to take away the new network boxes they installed at my property. They have to stay apparently. So they’ve bored a hole through my property and made a hole into my property and I just have to lump it. I am astonished at the absolute horror show of an experience I’ve had. If you live in an upstairs property, do not sign up for Vodafone broadband, it’s a pitiful and painful endeavour.
September 9, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hello there,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Connor is a star
Connor is a star! He got my new phone working- he deserves a pay rise!!! Thanks so much
Julie 😀😀😀😀😀😀😀
September 25, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Julie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was polite helpful and…
Connor was polite helpful and knowledgeable i would definately recommend him and the store to family friends.
September 24, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey John,
Thanks for the lovely review and fantastic support for Connor. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan - Inverness Eastgate
Myself and my husband came into the store to look at getting him a new upgrade. We were originally approached by a woman with shoulder length light brown hair, glasses and tattoos. I did not catch her name. We were in discussions with her about options, we said we’d like to have a wee look at other handsets within budget. She told us to stay away from X, Y & Z models as they will be too expensive. I then questioned the airtime plan. You could see she lost interest in us. We told her we wanted to look at one of the galaxy models, as we walked over to the show tables with the handsets, we’d assumed she would join us to discuss the handset and its specs - no! She walked away and greeted another customer accompanied them back to her desk, leaving us without an advisor. We got very annoyed at this point.
Then we seen the lovely Jordan. We gave him a quick overview of what we wanted. Within minutes, not only did he get us a better airtime deal but also additional money off with my husbands trade in. He had all the paperwork done in minutes and he also arranged a complete transfer from my husbands old phone, all within the hour. This is 5* service!!
The previous agent all the while sitting behind me with another customer was way out of line as she began to voice her options on Reform UK and to quote - “I think they are very dangerous.”
This is highly inappropriate topics to be discussing on the shop floor for others to hear.
The experience in store was poor at the beginning but Jordan swooped into save the day.
September 14, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Leeanne,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was great
September 9, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Mary,
Thanks for the lovely review and the fantastic support you’ve shown for Conner.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was very helpful and…
Connor was very helpful and professional.
September 6, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Ian,
Thanks for the lovely review and fantastic support for Connor. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was very helpful
Connor was very helpful, reassuring and efficient. My phone now works well. Thanks
September 6, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Elizabeth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good experience
Good experience. Nice attitude.
Connor - pleasant.
September 4, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor
Connor assisted us in store today and was extremely helpful 10/10 service answered every question with knowledge and explained every part of the contract with a genuine desire to help and was able to offer us a great solution to what we were looking for
August 29, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Freya,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jordan was absolutely brilliant and…
Jordan was absolutely brilliant and explained things really well. He has a lot of patience.
August 7, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Rob,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christerrific
Chris who served me was great, tended to all my needs and made sure I was fully satisfied with the experience I received. Would 100% recommend as he leaves no stone unturned and saved me a fortune.
July 14, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Sean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Teagan was very helpful
July 9, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Lissa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great communication from Kyle and…
Great communication from Kyle and lachlan in Inverness shop, Clive Murray
July 4, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Clive,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kyle and lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sophie was incredibly helpful 5 stars !
Sophie was incredibly helpful 5 stars !
July 2, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Michael,
Thanks for the lovely review and fantastic support for Sophie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tegan stuck with the problems and…
Tegan stuck with the problems and managed to resolve them. She was polite, calm and knowledgeable.
June 19, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tegan in the Inverness branch was fantastic
Tegan in the Inverness branch was amazing. She went above and beyond to help us
We came away totally satisfied that we had purchased great mobiles and that she had given us the best deal. Great customer service..we would definitely deal with Tegan again.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ben couldn't have been more helpful…
Ben couldn't have been more helpful with my phone issue! Thanks! 😀
June 26, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Stuart,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
20 years with O2...went to upgrade my…
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff.
Went next door to Vodaphone...like a breath of fresh air!
Well dressed and presentable staff...service second to none.
Ben saw me through the whole process and this young man was absolutely excellent in manners and knowledge.
Extremely impressed.
June 17, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Carolina,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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