Vodafone UK - Inverness Reviews 

218
TrustScore 5 out of 5

4.9

11 Eastgate Shopping Centre, IV2 3PP Inverness, GB


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Rated 5 out of 5 stars

I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more

Company replied

Rated 5 out of 5 stars

Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more

Company replied

Rated 5 out of 5 stars

20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more

Company replied

Rated 5 out of 5 stars

Chris who served me was great, tended to all my needs and made sure I was fully satisfied with the experience I received. Would 100% recommend as he leaves no stone unturned and saved me a fortune.

Company replied


Company details


Contact info

  • 11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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4.9

All reviews

(218)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service


Excellent service, information given very much appreciated.
Christopher explained all required for my purchase.

May 17, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Marjorie,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was very helpful

Jordan in Inverness store was very helpful

May 14, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Dani,

Thanks for the lovely review and fantastic support for Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone

Vodafone , Inverness.( Callum).

May 7, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Mary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly service

Great friendly service

May 7, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Lee,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the Inverness store this…

I came into the Inverness store this afternoon and was approached by a young gentle man called Dom , I was due an upgrade but wasn’t sure on which handset to go for, he made me feel at ease and showed me the different options, he also gave me a quote for home broadband and highlighted the discounts that would be on offer for me, I left very happy and will be back soon to look into my broadband offers.

May 6, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Rachel,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Dom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful team

Really helpful team, Ross was very knowledgeable and he made sure everything was explained to me. I was nervous going in as I am bad with technology but left very happy.

May 6, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Renewing Contract

Chris was very helpful and explained things clearly and politely. Much appreciated his patience, kindness and understanding

April 30, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Simon,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pleasant experience with Callum

Pleasant experience with Callum. Good value contract.

April 25, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey there,
Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, and good prices.
Callum was very informative and explained everything clearly.

April 25, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Charles

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was very helpful and friendly

Callum was very helpful and friendly, and made our visit very easy to upgrade our phones.

April 25, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Heidi,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your sales person Chris

Your sales person Chris, was very helpful in finding us the best phone and deals which suited us best. He explained everything very proffessionally and very politefully. He made us feel at ease and was very courteous in dealing with any questions we asked. Would definitely go back. Thank you Chris.

April 24, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Richard,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing help

Amazing help. Really really help ful

April 24, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Aisha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

Good customer and friendly.

April 24, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Michelle,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great time

Great time - very helpful and cheerful.
Callum is a gem.

April 24, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Mr Simmers,

Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kyle was very knowledgeable and gave…

Kyle was very knowledgeable and gave lots of useful information

April 24, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Emma,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Callum

April 18, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Luke,

Thanks for the lovely review and fantastic support for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service , friendly and got the best deal for me it was Callum . Very happy

April 18, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey There,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was very helpful todat fixing my…

Callum was very helpful todat fixing my phone settings

April 18, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Callum,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience…

Excellent experience today at Vodafone Inverness.
Both mine and my wife’s air plan renewed very happy with both.
Callum looked at lots of options to come up with good deals for us both.
Many thanks Callum.

April 17, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Terence,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum at the Inverness store was very…

Callum at the Inverness store was very helpful, professional whilst also friendly and very approachable.
Would definitely be asking for him on any future visits.
Thank you Callum

April 17, 2026
Unprompted review
Vodafone UK - Inverness logo

Reply from Vodafone UK - Inverness

Hey Anne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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