I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more
Company replied
Location
Switch location11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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See what reviewers are saying
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more
Company replied
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more
Company replied
Chris who served me was great, tended to all my needs and made sure I was fully satisfied with the experience I received. Would 100% recommend as he leaves no stone unturned and saved me a fortune.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Inverness
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.9
Excellent
218 reviews
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Very helpful
Very helpful, explained everything clearly and went above and beyond to ensure I understood what I needed to do to change my broadband provider Callum was the gentleman 1 saw
April 17, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and Callum explained…
Very helpful and Callum explained things well
April 16, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Rosemary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Welcoming
Welcoming, friendly and helpful member of staff called Callum.
April 16, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hi Judy, thank you so much for your wonderful review and the amazing support you’ve shown for Callum it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Customer service was really helpful and…
Customer service was really helpful and explained everything clearly
April 15, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Calum,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Upgrade with extra.
Calum helped me with my upgraded Samsung Phone that I had ordered. Then he surprised me by suggesting I could save money and get better quality on my home broadband.
April 15, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Pamela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, talked through the best plans with me and sorted it out quickly
April 10, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Chloe,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I made an appointment online with…
I made an appointment online with Vodafone for a battery refresh at 11am. At 10am I was sent a reminder for the appointment and when I got instore I was told this service is no longer available in store and my phone would have to send it away with no replacement phone. I said that wasn't good enough due to the fact I had made an appointment via Vodafone and this was their issue to fix.
The man then went over to his colleague Cameron (manager of the store) and I witnessed them laughing at me due to the fact I had asked for a replacement phone - when I asked what was funny Cameron advised me that their colleague (who was talking to another member of thr public and was nowhere near them) had made them laugh and that 'not everything is about me', he then continued to be extremely rude and patronising, not offering any help and then walked away from me
April 6, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
I am sorry to hear about your recent experience, I appreciate how frustrating this can be. Please reach out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram
at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Chris was very helpful and made buying…
Chris was very helpful and made buying a new phone very easy
March 18, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Jordan sorted a number of issues for us, including virus problems. Very helpful getting us a cheaper, better service deal whilst we were there too. Spot on.
March 21, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Andrew,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jordan provided excellent service
Jordan provided excellent service. No hassle and extremely helpful
March 4, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jordan was fabulous
Jordan was fabulous ! So knowledgeable kind and helpful. A credit to Vodaphone . Went above and beyond to help.
February 19, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Jordan so lovely and helpful really patient it is a big help when I’m disabled , explains everything and takes time thank you so much
February 18, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Professional and knowledgeable help
Chris provided a professional and knowledgeable service this morning. I had various questions about a new contract and not only did he listen and advise me he provided the support I was in need of and arranged everything. My experience is one of being very grateful.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jordan has been very helpful and…
Jordan has been very helpful and patient. I managed to sort my main accounts with no issues. We need more people like him for excellent customer care and support.
February 10, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Dorris,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lachlan at Eastgate branch helped me to…
Lachlan at Eastgate branch helped me to choose the best new plan for my phone. He was friendly and polite.
February 4, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Frank,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Cameron took time to provide what benefits us most. Clear explanations. Options offered.
January 21, 2026
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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