I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more
Company replied
Location
Switch location11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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See what reviewers are saying
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more
Company replied
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more
Company replied
Dear sir / madam or to whom it may concern! Just wanted to pass on how very VERY satisfied we were today when we went into your store in inverness! We only went into get a new tariff for my girlfrie... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Inverness
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.9
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from Lachlan at the…
Excellent service from Lachlan at the Inverness store.
July 30, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Jordan was very proficient
Jordan was very proficient and attentive.
5 star experience
Having lost my phone I was back up and running within an hour with everything recovered.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Joss. Thank you for your review for Jordan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hi Chris,
Thanks for sharing this feedback with us! We're delighted you got the help you needed from Jordan.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hi Morag. Thank you for your review for Jordan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had excellent service from Jordan…
Had excellent service from Jordan today. Away with a new contract, very happy.
June 22, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Fiona. Thank you for your review for Jordan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful staff
June 17, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Joanna,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Service
Jordan was very helpful, took time to explain everything in full. Made the whole process stress free
April 18, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Thanks for your review Alan. It's great to hear Jordan took the time to explain everything for you.
Thanks, The Vodafone Social Media Team
Jordan the customer advisor was a great…
Jordan the customer advisor was a great help for the whole process, kno s his stuff!!
April 14, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi David,
Thank you for your review. It’s great to hear of your positive experience with Jordan. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jordan was so helpful and got me a…
Jordan was so helpful and got me a really great deal on broadband and iPhone. Thanks very much
April 11, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hey Ashley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Shocking service
I took out a contract with Vodafone for a new iPhone 15plus. Just after having the phone 2 weeks my volume button got jammed in. I then went into the Inverness branch and asked for advice as I had only just got the phone 2 weeks prior - I was told “what’s more of an inconvenience having to use the screen to turn down the volume or send it away for 3 weeks to get it fixed?” I was also told here to try a shop further along that does unauthorised Apple repairs. I decided to leave as I was having no luck. A week later I went back in and I spoke to Jack who apologised for the service I had on my last visit and if I came back on the 10th of April (today) once he returned from his annual leave he would swap the phone for a brand new one for me. I was happy with that response so l went back in today and was told by Lachlan that on my previous visit I was misinformed and they weren’t allowed to swap the phone as it had been over 30 days of me having it and it would have to go through Vodafone’s repair service and I would have to pay for it to be repaired out of my own pocket. The only reason it has went past the 30 days is because of being told to come back at a later date. Hopefully there’s a small chance I get get this sorted but I highly doubt it.
April 10, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Nadine,
This isn't the experience we want for our customers. So that we can access your account and discuss this further, please message us on Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Reply from Vodafone UK - Inverness
Hi Alex,
Thanks for your five star review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jordan was very helpful an Good at…
Jordan was very helpful an Good at explaing an was patient. Very good service as well. Pleased with excellent service
March 9, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Thanks for your feedback for Jordan. It's great to see they were helpful and patient while you made your decision.
Thanks, The Vodafone Social Media Team
I had nipped into your Inverness store…
I had nipped into your Inverness store at 5:30 and didn’t realise you were about to close! Your staff could not have been more accommodating! They were both so friendly and said it was no problem to sort my query! It ended up taking them 10 minutes but I really appreciated them sorting it out when they were supposed to be closed! Hopefully they will be acknowledged within your company as they showed exemplary customer care and service in a world which has very little of this! Thank you again to Lachlan and Ross!
February 12, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Rachel,
This is such an amazing review for Lachlan and Ross. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Eoghann was very helpful and made…
Eoghann was very helpful and made appreciate the sim contract experience. Great deals, great bargains.
February 4, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Scott,
It's great to hear about your recent experience, and feedback for Eoghann. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was delighted with my service at this…
I was delighted with my service at this store today. My advisor Eoghann did a fantastic job at helping me choose the best plan that suited my needs the best. From previous bad experiences in other company’s stores I can honestly say I recommend anyone looking to shop at Vodafone to come here. I left as a happy customer. I couldn’t have asked for more really.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hi Rebecca,
It's great to hear about your recent experience and feedback for Eoghann. Thanks for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very nice and help staff Mr Jordan
Very nice and help staff Mr Jordan is help me sort it all and explain everything
Highly recommend
January 11, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hey Marek,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jordan was very helpful and informative
January 5, 2024
Unprompted review
Reply from Vodafone UK - Inverness
Hey there,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful! Jack helped me sort out issues I was having with my phone. Made the whole process very easy while having a lovely chat. Thank you Jack, I will definitely return when I need an upgrade.
December 15, 2023
Unprompted review
Reply from Vodafone UK - Inverness
Hi Andrea,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very Pleasant Experience
Very friendly helpful member of staff. Jack was extremely knowledgeable regarding the in store products made my decision easy for my requirements thank you for your patience Jack.
December 6, 2023
Unprompted review
Reply from Vodafone UK - Inverness
Hey Angie,
Thanks for letting us know what an amazing job Jack did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jack the bhoy Mcquarrie is the best…
Jack the bhoy Mcquarrie is the best salesman @ Vodafone I’ve come across 👍🏻🍀
September 3, 2023
Unprompted review
Reply from Vodafone UK - Inverness
HI Graeme,
Thanks for taking your time to leave this review for Jack.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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