I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... See more
Company replied
Location
Switch location11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... See more
Company replied
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... See more
Company replied
Dear sir / madam or to whom it may concern! Just wanted to pass on how very VERY satisfied we were today when we went into your store in inverness! We only went into get a new tariff for my girlfrie... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Inverness
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.9
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jordan was very helpful and gave good…
Jordan was very helpful and gave good advice.
October 24, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hi Rita. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I got a great support from Cameron in…
I got a great support from Cameron in Vodaphone Inverness EastGate shopping center. Thank you Cameron for being so competent and supportive
October 1, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Moji,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mark was very informative and easy to…
Mark was very informative and easy to talk to and sorted us out with a good deal
September 20, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I had a fabulous experience here today
I had a fabulous experience here today. Cameron explained everything to me so that I could understand and arranged a swap to Talk mobile. I was very pleased with the service which was over and above normal. 5 gold stars.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Marc was super lovely and helpful
Marc was super lovely and helpful. Sorted my SIM card and internet issues really quickly. Very clear explanation. Many Thanks!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Cameron was beyond helpful great service
Cameron was beyond helpful. He made the experience of buying a ZFold 7 so much better. He coped so well with the creative director in the team, not the technical director. He needs a bonus thank you
September 13, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Mobile broadband not working and upgrade
Friendly and good to deal with
September 13, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Good rapor with david from inverness…
Good rapor with david from inverness branch. Quick sale and simple
September 12, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Marc in the Inverness store was lovely
Marc in the Inverness store was lovely, helpful, chatty and so much better than a call centre or bot!
September 11, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Andrew,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron was very helpful and…
Cameron was very helpful and professional in his dealing with us. We really appreciated his knowledge of the various plans and products. We were grateful for his help.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great patience and help
Cameron was great , patient, very helpful, and very kind to us 😃
September 5, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words with us about your visit.
Thanks,
Vodafone Social Media Team
New upgrade
Lachlan was very, very helpful. He explained everything to me in a way that I understood. He is a really nice person.
August 30, 2025
Unprompted review
Reply from Vodafone UK - Inverness
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Chris was very helpful and pleasant
Chris was very helpful and pleasant! A real pleasure, very quick too. Thank you
August 27, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Anna,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A really helpful member of staff x…
A really helpful member of staff x Jason x he took me through the options and transferred all my data from my damaged phone x he fitted a new screen protector and case x I was able to trade in the temporary phone I had purchased x overall a great experience
August 13, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Hercules,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lachlan was excellent!
Lachlan was excellent and not only trannferred the data for me, but guided me through changing my banking details over. He was plesant and efficient.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey John,
Thanks for the lovely review and fantastic support for Lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was absolutely amazing throughout…
Marc was absolutely amazing throughout the whole process, with lovely conversations to keep the time there seem like a friendly atmosphere and didn’t feel like sitting in a jail, highly recommend his service! And will be back again
August 6, 2025
Unprompted review
Reply from Vodafone UK - Inverness
Hey Chris,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Laura,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Inverness
Hey Elisa,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.